January 2024 by Richard Elliott
I received a reply to a question sent to bikingbarn , the web sales part of this business, late on a saturday night. The question was obscure, identifying a specific bearing. I received further follow up on the following day, a sunday. This is service above and beyond normal. 6 stars if it were possible. Thanks so much.
November 2023 by Alun Davies
This bike shop is simply excellent - their customer service is outstanding. Go there!
July 2023 by Ali Nash
Outstanding service, very knowledgeable and could not advise me enough. The issue with my bike was bearings/hub and could not get disc router off all done with in 2 hours cost £67. Any more issues with my bike (which I hope not) I know where I be going as the Staff have great customer service and knows how to talk to people and get the job done very quickly.Once again thank you for an Outstanding Service, from now on this is the shop for me and if any ask for a Bike Shop this is the shop I recommend.
July 2023 by Paul Bartlett
Second ebike from this shop was sorted out in seconds with the deal I needed. Exceptional service but only what I would expect. Would recommend them to anyone.
April 2023 by Tracy S
For a long time I was really pleased with the service at The Bike Shop and recommended all of my family and friends to them. Until my son took my bike to have the chain replaced (as it broke when he?d borrowed it from me) he came back from The Bike Shop with new gears that he never asked for! The people in the shop assumed it was his bike and charged him £96 which he paid out of his 16th birthday money to fix it for me! They took off the Specialized derailleur and replaced it with a cheaper one and I?ve had no end of problems with the gears since. They should have checked with the owner of this bike first before taking advantage of a 16 year old boy!
October 2022 by Ben
These guys are brilliant and always very helpful, best bike shop I?ve used around the area
September 2022 by T
Had a few repair jobs from these guys and they've always been exceptional. Very quick in their work, friendly and cheap to boot. Thank you!
August 2022 by Mitchell Withers
Such a quality shop. Definitely give them your business if you?re in the area and have a bike.Stocked up and extremely well organised, clear and easy to find what I needed.Fast and friendly service at the counter, exactly what you want from a local shop.
August 2022 by Adrian Jones
I do most of my bike maintenance myself so only need help from a bike shop for complicated stuff (ie wheel building, bottom bracket rethreading, etc). The guys at this place are excellent, not the cheapest but certainly know their stuff and are always accommodating.
August 2022 by afqaw
Had a few repair jobs from these guys and they've always been exceptional. Very quick in their work, friendly and cheap to boot. Thank you!
August 2022 by T W
Had a few repair jobs from these guys and they've always been exceptional. Very quick in their work, friendly and cheap to boot. Thank you!
July 2022 by Rob Noblet
First visit to the bike shop Penarth today, the guys are absolutely top notch. Did a repair on my Trek mountain bike and I couldn?t be happier, service absolutely fantastic will definitely be my go to shop from now on. Thanks A lot guys.
June 2022 by Harris819 Gaming
After ringing my crank arm as seen in the pictures, these guys re threaded it I couldn?t thank them enough great work it?s not even noticeable and it road great the next day. Would highly recommend any work you need on your bike take it to these people.
February 2022 by Rachel Huxley
Would definitely recommend, they serviced my bike the same day and replaced a couple parts - using second hand replacements to keep the cost and waste down. Friendly, efficient and my bike is running much better now. I'll definitely be back for a service again - thanks!
January 2022 by Carl Fisher
I would like to take the time to thank Spencer & all the staff at 'The Bike Shop' for all their help & hard work, recently doing some long over-due maintenence on my ride!!They were AMAZING.This was not an easy task, but they happily went over and above the call of duty to make sure I was safe & sorted.Highly recommended, fast, friendly service, with very reasonable prices.Great to now know I have such a great bunch of people, at a place I can trust, to take my bike in the future!!THANK YOU 'The Bike Shop'!!!!
