March 2024 by Edward Victor Cavell
We stay here at least once a year as we have relatives in Pencoed. It's idea to stay here and the staff are always so helpful. The rooms are always clean, tidy and maintained. The restaurant is 30 seconds walk away and does a good range of food. We will be there again in the bear future!
March 2024 by Sarah Webb
I just wanted to acknowledge the very lovely staff member who was at reception on both Friday and Saturday 23 and 24th February. From helping the group I was in check in, sort out breakfasts and evening meals and on Saturday night go above and beyond to sort out Taxis for 9 people I have nothing but praise. Thank you for making our stay go so well.
February 2024 by Roger Cornelius
Friendly staff and clean room and nice locationRooms: Clean and lovely beds
February 2024 by Lesley Pope
Fab staff , room nice clean would definitely stay there againRooms: Room was clean and the staff were so helpful
February 2024 by Amanda Pope
Great stay at Pencoed Hotel, clean room, fresh bed and staff friendly and
February 2024 by leanne schembri
Fantastic stay, Easy to get too, immaculately clean and amazing staff! Thank you so much would 100% stay
February 2024 by Julia Graham
stayed here for one night for girly shopping day in Birmingham. Staff were great and everything was easy from start to finish. will stay
February 2024 by Patricia Davies
Lovely hotel, really clean. Staff are absolutely friendly. Definitely recommend to anyone wanting to stay in the
February 2024 by Andrew Dancey
Great service and convenient location for local shopping ....Staff were welcoming and friendly.....Breakfast was excellent....Would definitely Book again .Nearby activities: Easy access to M4 ...Shopping Retail outlets close by too....Great overall experience.
February 2024 by Andy Pritchard
The staff were super friendly but the room was not up to the usual standards expected of a Premier Inn room. The main light did not work, the grout in between the tiles in bathroom were stained so badly it looked orange and the tap in the sink was so strong from the slightest touch it splashed your clothes. But most annoying, there was only one chair in the room, there was two of us which meant one of us had to either sit on the bed or the floor. In summary, not the usual standards expected.
February 2024 by Craig Barrett
Nice clean roomFood & drinks: Pub next door for all your food and drink
January 2024 by Jon Matthews
Would you have this in your bathroom at home? £100 per night to share a room with black mould. In fact, that under the toilet rim is not black mould. The Ultimate WiFi is pitiful, especially for a business user.
January 2024 by Iolo Morris
Very clean rooms, with very nice staff. Kim, claire and Emma were brilliant on receptionRooms: BrillSafety: Bril
January 2024 by Michael Greene
Without a doubt the worse premier inn hotel room I've ever stayed in.I usually would never leave a review but I feel like I need to for this.Musty smell as soon as I entered the ground floor room. Mold everywhere! And I mean everywhere! Cobwebs, dust, dirt everywhere! I even paid an extra £10 to check in early. I stayed there for 4 hours and couldn't bare it anymore.I have multiple photos of all the above. Just called the Premier inn customer service number, spoke to a lady called ceri from Bedfordshire. Absolutely no help or even an apology.I'll be phoning back again tomorrow because the state of the room was disgusting.I've spent alot of money over the past few years with premier inn, always had a lovely stay but this room was shocking
December 2023 by Jo Webb
Lovely stay and rooms excellent and spotless. Food was good and the service throughout the check in process and the restaurant was spot on! Thank you so much, will definitely be back!
