April 2023 by martyn evans
If you visit taff Street in pontypridd, make sure you don't park in the bays outside w h Smith unless you have a blue badge as they are disabled bays. There are no markings on the floor but the signs are there. The Civil Enforcement Officers make several trips through taff St and issue many penalty notices charges there.\\nAlso taff Street is closed between 11-3 and becomes a pedestrian zone, so make sure your out of there before 11-00 as you will be issued with an instant ticket. Blue badge drivers your badge will not cover you there either so also make sure u leave by 11-00
February 2022 by Felix Lighter
Clear and precise answers
December 2021 by Nicole Ahmed
Unhelpful staff, no familiarity with their own processes and policies. Use the cardiff branch for anything other than simple tasks. Also building smells like it needs a good clean.
July 2021 by Craig Rees
Amazing staff always gone above and beyond for me cheers guys ?
July 2020 by Elliot Williams
Had cause to use this bank repeatedly over the last three years as I was handling a number of difficult probate issues and needed specialist advice.I have always found them courteous and professional throughout . The difficulties at the main desk are surely consequence of branch closures and I think they maintain s very positive spirit despite the heavy workload.
September 2019 by JULIEANN DAY
Not enough space for any privacy when talking to assistance from the counters to the queue. Microphone was high so other customers could hear what the assistance was saying and how much money the assistant had counted when u were puting money in your account. Had coins to go in to my account already bagged up with the correct amounts and was told to use the machine for it to be counted then return back to the counter with the receipt.
May 2019 by Lucianno Ferrari
Absolutely horrendous bank. Miserable staff, they move slower than my metabolism, don't seem to care how long the queue is, unless they can push you to a machine instead of actually dealing with you face to face. Then, to top it all off, I go in today, to pay money in and I'm told they don't take coins?! It's a freaking bank!! I was told I'd have to go to the machine first and then take my slip over to the counter... Because heaven forbid, someone might have to actually do some work and count some money, in the bank! If you're here for a review, take it from me and the other negative reviews and use another bank is my advice.
July 2018 by christian G
I have never been to a more useless branch in my entire life!
February 2018 by Helen Cartwright
Disgusted the Treforest branch is being closed. Itâ??s a godsend that I use on a regular basis. Might have to think of switching banks.
September 2017 by Cleric775 .
Since the redundancy, cutting down staff; service has been reduced.
March 2017 by Cleric775
Since the redundancy, cutting down staff; service has been reduced.
What to expect from banks run and backed by the Public Sector these days?
You can't fire them and they can't go bankrupt if they perform poorly.
Staff have improved. Their customer service has gone better. Despite the dangers and the perils of Pontypridd, they're still working hard.
They will help clear overdraft charges once you explained your circumstances to them.
Very helpful to stop you going into debt.
Despite all banks being owned by the public sector, this is a decent bank.
May 2015 by Craig Griffiths
Went to natwest this morning,putt cash in and they haven't putt it through tidy,not in my account,all weekend now with no access to no money,charming.
