March 2023 by Caroline Williams
Always been greeted with a smile and cheery hello from the ladies that work here. I run a local business and often pop in to post, pay in money and to kindly ask them to display posters for me.Always been so accommodating and kind, no complaints from me ?
January 2023 by Ray Skene
Staff work long hours and often under pressure, always give a commendable service. 48 years of great service to me and the community. There was a momentary blip when a relief post master ( rude chap ) was there, to no fault of regular staff and owner.
February 2022 by JohnS-9867
Such a pointless post office, it?s never open and closed on lunchtimes which doesn?t make sense for the majority of people that do work normal hours.On a Thursday it says closes at 13:00 (online and on the door) and this usually has been the case, I went down today and there is a post it note over the opening times saying 12:30 instead.I guess somebody just wanted to finish early and on that point I have actually rushed to get there 20 minutes before closing time once, knocked on the door to have the woman staring back at me pointing at her wrist and shaking her head indicating that she would not open up for me as she?d already clocked off (I literally watched her continue to lock up well before closing time) So I couldn?t post my parcel that was quite important. They obviously don?t care about anyone else and it?s just doing a Jobby to get by and finish early whenever they want.When they are open the customer service is little to be desired.
December 2021 by Leigh Hackett
I have never had a bad experience in the post office, Jan is the nicest person you could ever meet. I always use this post office
July 2021 by Jason Edwards
Need to pay cash into your bank account it can be done here!
September 2020 by mat dark
Worst customer service I've ever had!! The man behind the counter is rude and abrupt. Instead of trying to help you with an issue he talks over you and doesn't try to help you at all. I left there and had to return and when I did he looked at me while serving someone else and said 'oh God', someone else outside actually explained to me what I needed to do so I could send my parcel. Avoid this place or wait until someone else is working.
September 2020 by LJ C
I have found the female staff to be helpful, the older guy not so much. Usually not too long of a wait and things get sent and received without issue. I much prefer this branch to the Tonteg one, I find the staff in there a bit rude.
September 2020 by daylightriot
Dont answer the phone. Often 'lose' mail. I had a customers goods turn up a month late because it was just sat in this branch for weeks on end. Seriously, buy yourself a printer and use a different company.
September 2020 by David Wisbey
Horrible staff. Muttering comments and making disparaging faces at other customers throughout the transaction. As well as over charging postage and mishandling parcels in front of me.Completely astonished at the behaviour.(Not an isolated incident)
August 2020 by AndrewJ-624
Honestly wish I could give zero stars Have had the misfortune to use this post office twice in past weekElderly gent serving massively needs customer service training The most unhelpful person I think I?ve ever met.Would not assist with a return of a parcel and then said I shouldn?t be in office as there were already two people in there, whereby if he had checked I was actually in the shop prior to the other two customers.Very rude and abrupt Honestly use Tonteg post office they are amazing.
July 2020 by Claire ?Boon? Jones
Not to be confused with the P.O in Tonteg.Church Village post office are dreadful. The man working there is plain RUDE. During the Covid-19 pandemic, I turned up to post something at 3.53pm, they weren?t supposed to close until 4pm. There were another 2 customers behind me. The rude man working there refused to let us in, stating that he was closing. I showed him the time on my mobile through the glass. He shook his head and walked off.Being the only post office open within walking distance for many in the area, this was unacceptable. It?s only hoped that he was closing early to attend customer service training!I will never take my business there again!
September 2019 by Colin Evans
Excellent service
April 2019 by Katie Reid
Awful rude staff, avoid!
October 2018 by Ally .
Very friendly staff and nice Post Office!
February 2018 by Ally B
Very friendly staff and nice Post Office!
