August 2021 by Melissa D
Rude arrogant owner very unprofessional also an extreme rip off telling me it was against the law to use my passport as I.d. cause its out of date then says he will still accept it after being rude and arrogant. Funnily enough anywhere and everywhere else I've been has happily accepted my out of date passport as valid I.d without any problems whatsoever.The owner is old grey guy who thinks he's a cut above the rest very extremely rude and arrogant would not recommend anyone uses this businessEven trading under wrong business name which I have reported to trading standards
July 2021 by owen callaghan
the ignorance of this shop is an understatement and it's owner-manger have know respect for people who's item have been stolen. Seem to have a high disregard from stolen property. And don't care who is selling what ever items.seem money hungry and don't matter were items come from leads me to think how many stolen items have went through this place. The owner-manger needs to lighten up his people skills and how he talks to people if this is policy of cash converters. Protect people who steel item know wonder it's so money hungry. Disgrace to the name of cash converters. A letter will be getting sent to who ever stands over them.
May 2021 by JaneB-1026
Great service, I have used them for years.
April 2020 by Marc Devlin
Shocking how this guy gets away with being a franchisee truly gives the business a bad name you get this overwhelming feeling that he thinks hes better than you I suppose money can buy you anything senior management should take a serious look mystery shop him see what you think
January 2020 by Ant1-1
The manager is like an Army Sargent. He has very poor customer service skills. Had an angry tone when speaking to him on various occasions. Staff agreed with ne that he isnt the best. Bad service
September 2019 by SallyF-120
The shop franchisee is a disgrace to the cash converters brand. The way he speaks down to his customers is absolutely vile and even worse is how he treats his staff. Repremanding them on the stop floor infront of customers and speaking to them like they are worthless. I have witnessed this first hand and is no wonder the majoirty look miserable as they have to deal with that disgusting vile human being (if that) every day! What is also worrying is that he will under value your items that you bring into the shop stating that they are basically trash then when you come to shop again you see that the price is double sometimes triple what was offered. This creates distrust between customers and the cash converters brand which is not a good idea as your whole business relies on the stock from customers. The best course of action you can take is remove Richard from the store in Rhyl and maybe they will recieve better reviews and customer experiences as the problem from what I can see is him!
July 2019 by RobertP-461
Rude staff that have no respect for their customers
July 2019 by MarkB-1582
Unhelpful staff and the manager was rude and unkind
July 2019 by MarkB-1579
Rude, unpleasant and unhelpful staff, as a customer I had an awkward experience it felt like I was being undermined.
