December 2023 by Katie George
Worst treatment I've had from customer service. The woman treated me like a complete inconvenience for wanting help, unfriendly staff and when she couldn't solve the problem all but threw me out the doors with a scowl when I accidentally banged the door on the wall all despite me being polite and apologising all the way through. Id never complain about someone being to the point but this woman was just rude, mad at me for asking her to do her job.
November 2023 by Patrick Anderson
If you want to speak to someone then chances are you're going to have to wait a long long time
August 2023 by Jolene Bastiman
Terrible waiting time and not very helpful! Wouldn't recommend to anyone who is looking for a helpful reception! ?
August 2023 by David Morgan
Needed help with my card machine. You can't speak to anyone in person . Either you can't get through via phone or staff in one and only branch still open can't help you. I have bought another card reader to replace Barclays. They have become less than useless.
June 2023 by Brahma Raina
Indifferent staff with a ?couldn?t be bothered? attitude.
January 2023 by Jac Lewis
Appointment from jac
January 2023 by Chloe Jones
It was amazing
December 2022 by edoardo fiorentini
Shocking slow service, no respect for clients
October 2022 by Figaro's barber club
Asking for 60£ in change . They expect me to call 24 hours before to book that ? Are you even for real ?Switching to lloyds with my 4 accounts right opposite them which is open from 9 am not 9:31 . Very disappointed and very annoyed.If i could I would give u 0 star by the way
September 2022 by Haydn Tugby
Absolute shambles!!! Needed a printed statement for ID and authentication of photo ID, simple enough..... No! After consulting her colleague, V showed me the machine where I could print said statement, OK except when all 9 pages printed I had no legible copies of the branch stamp. On my partner's suggestion that they need a new ink cartridge V gave a disinterested laugh! Then I was told I would need to see an advisor for signature and would need to wait for an hour! What a waste of my time, will NEVER set foot in this branch again
August 2022 by Haydn Smith
Absolute shambles!!! Needed a printed statement for ID and authentication of photo ID, simple enough..... No! After consulting her colleague, V showed me the machine where I could print said statement, OK except when all 9 pages printed I had no legible copies of the branch stamp. On my partner's suggestion that they need a new ink cartridge V gave a disinterested laugh! Then I was told I would need to see an advisor for signature and would need to wait for an hour! What a waste of my time, will NEVER set foot in this branch again
January 2022 by Harry
Staff not helpful at all...
January 2022 by Sulaimon Maito Ajibowu-Yekini
Nice bank
August 2021 by Cliff Davies
I don?t find it helpful at all, the staff are overbearing, one male staff member demanded I stand outside in the rain (75 year old pensioner) even though there were only 3 customers inside one of whom was at one of the six automatic machines, yet nobody came to her aid. When it was my turn to use a machine which I had never done before, I was told somebody would be there shortly, approximately 10 mins later a guy appeared to instruct me in its use, I might as well have had a sign around my neck saying ?unclean? and ringing a small bell. Having worked in 2 banks in a past life, this is totally alien, with nobody interested in any form of customer service.
July 2021 by Roger Brown
Trouble finding open branches. Gorseinon has a lift because of stairs. Limited opening
