May 2023 by Google user
I?ve never had any bad experiences with this store in the past, but I went in the other day and approached a young girl with dark hair who was working to ask if they had a certain female product available because I couldn?t see it on the shelf. When I asked she was laughing while explaining to me that if it weren?t on the shelf they didn?t have it, this made me feel embarrassed about what I looking to buy, because it was clear that she was laughing about the product I was after, my partner then told me to ask someone working on the pharmacy if they had it. I was served by a lovely blonde lady with glasses who immediately knew what I was looking for and offered me two options of the product I was after that were clearly in stock, I was happy with the customer service I received from the blonde lady, but certainly not from the girl who laughed in my face.
February 2023 by Valerie ?Queenbee? Lewis
Great selection of products and offers. Found what I needed quickly which was good as I didn't have much time.
February 2023 by Sarah Williams
Very slow service. Prescription was sent over in the morning, went to collect at 4:45pm, was told only now going through checks and would be ready in 15 mins, went back 20 minutes later and still not ready. Worst chemist i have been too.
February 2023 by David Davies
Still a lot of waiting for prescriptions but rather better than most of the other local chemists.
January 2023 by Emily
Awful customer service from one of the older employees wearing a blue top. Asked her a question and she rolled her eyes at me acting as though she didn?t work there. Clearly cant do her job properly. I asked her if a product was in stock but she lied and said that ?they didn?t stock them anymore? even though it did say online it was so clearly she needs a training course on customer service . I don?t really understand why there was a lack of staff at such a busy christmas time with queues all the way at the back of the shop. It took us a good ten minutes to find a helpful member of staff. Then i asked another woman who was much more helpful and managed to get me the item i wanted.
January 2023 by Stoke Parker
Absolutely the worst pharmacy experience ever. Excessive waiting times, and rude, unhelpful staff.This pharmacy has the distinction of being the duty pharmacy, open late. Plus it has a different supplier to the other pharmacies in Swansea (Walmart I believe), and is often the only outlet where you can acquire some of the less common prescription medicines. Consequently, you have no choice but to go here, and believe me nobody sane would go here out of choice. They provide a terrible service, and seem to have have no incentive to improve.The first problem is the waiting times. They operate a clearly inefficient system of a single queue to drop off and pick up each prescription. There is typically a wait of 30 minutes plus, but on this visit it was over an hour. When I handed the script over, I was told at least another hour and a half wait to collect. I opted to return the next day, which would still necessitate standing in the queue for an hour to collect. Literally no other pharmacy I have ever been to incurs waiting times this long, and it is the same every visit. The next problem I had was that the medication I required comes in two sizes, and I required the larger one for a week's supply. As this had not been specified on the script, they would only give me the smaller size, i.e. two days worth instead of a week. When I pointed this out, the woman rather rudely and unapologetically told me I would just have to go back to my doctor and get another prescription - this is not the first time this has happened to me there. So I will now have to waste another day sorting this out. Other pharmacists I use bend over backwards to be helpful, but this lot are the total opposite and clearly have no intention of improving. Something drastic needs to happen to get them to acknowledge what a terrible service they provide, and provide some remotely acceptable customer service.
January 2023 by kirsten cowie
If I could give zero stars to this Boots I would. I queued for 40 minutes was told to wait another 15 minutes for the prescription to be ?checked?. After waiting another 50 minutes I went to the counter (earning myself some bad vibes from other suffering customers) and was told ?oh sorry, didn?t know you were waiting?. Doh. Really!!!Appalling service.
January 2023 by Hurlow82
Understand that it?s busy, didn?t mind waiting and returning 45 minutes to an hour later as asked. But to be told that the prescription still wasn?t ready and wouldn?t be any time soon was unacceptable. Very poor all round.
January 2023 by S J
Have to be the most incompetent and useless pharmacy I have ever come across. Constant mistakes wtong medication not doing what they should. Absolute disgraceful.
November 2022 by Simon Gerhand
Slowest pharmacy in Wales. Been here twice, same thing both times. Massive queue to hand in prescription (40 min wait), then over an hour wait to collect. People waiting to pick medication up, but I didn't see any being dished out. Gave up and came back next day to experience the delight of standing in a queue for 40 minutes against.
October 2022 by Dawn Morgan
Very unprofessional,awkward no helpfulness show and a lack of duty of care towards a patient who needed end of life medicines.The staff on duty on Saturday 24th September 2022 in the pharmacy really need a rethink of their careers.Finally had prescription dispensed at Lloyds in store pharmacy at Sainsbury Swansea. Good service, few minutes wait, pleasant staff and no issues.
July 2022 by Susan Evans
Always get help in Boots Chemist especially with useful advice regarding medication. The boots cards ensures savings which can be a surprise when paying for goods - you might just find a purchase costs you nothing if you have enough money on your card to cover the bill. I also visit Boots in Swansea Morriston and Porthcawl. So yes I can safely say Boots are a great support.
June 2022 by Joe Panes
Helpful staff, well organized place.Honestly it seemed like any other Boots that I have been to. So it was a pleasant shopping experience since I got what I needed in a timely fashion, and the pharmacist was helpful.
June 2022 by Steve Matthews
Hardly any stock. Always out of what you need. Closed at lunchtimes without this being mentioned on website. Late opening. Don't bother
May 2022 by Amy Thomas
Waited for 45 minutes for emergency medication to be told ?the pharmacy hasn?t signed off on it and to come back in an hour? ridiculous. I come back later to it being closed and the hole in the wall open, no one there yet I?m waiting in the cold for another 45 minutes. Will avoid at all costs in future, terrible!!!!!
