February 2024 by Richtee
Amazing customer service as always, very friendly and know their products very well.
December 2023 by Kevin Williams
Manager was very helpful and a great range of bikes
November 2023 by 1111panek
Chun is a great bike advisor, answered all my questions and helped me to choose amazing bike
September 2023 by tails27uk
Excellent service whenever I go there. So professional with the work. Thank You!A+++++++++++++++ :)
June 2023 by Steven Fouracre
Good information provided on the bike I had shortlisted. The people in store where very helpful.
January 2023 by Susan Tumber
I recently had the tyres on my Brompton ebike replaced with solid tyres.The guys here did an amazing job.Good work!
January 2023 by Chris Hobson
Do you value customer service, staff integrity, prompt service and most of all value for money? THEN AVOID THIS STORE!!!Purchasing my e-bike from this shop is one of the biggest regrets I have! Quite simply put; the sheer incompetence within this store and it?s warranty department is astonishing!!I can not recommend you avoid this place any more!!
January 2023 by dazza nautilus
The was actually the trees store cardiff not Giant-store ? Top customer service I dealt with Chun he was very knowledgeable prepared my cleats and have best advice on what to purchase. I am very pleased all, around. Thanks again
January 2023 by Mark W
Tredz/Giant aftercare is abysmal.(Giant store is owned by Tredz, who do the Giant aftercare, which is run by the same people that run Halfords)It has so far taken over 3 and a half months to sort out a frame replacement under warranty. I still don't have my bike backI would avoid using this company for anything other than low cost consumables that you'd never need aftercare on.After such a long time I'm willing to have the bike back in any state, but they refuse to give it back until QC'd. More waiting. Their processing methodology seems to be that if something is wrong or needs to be ordered, no work is done and it goes to the back of the backlog again, so the result is exponential delays.
January 2022 by Richard Stephens
Top quality bike repairs. Only downside is they are very busy so there's often a large wait to get your bike booked in but always great service. Thanks!
January 2022 by Andy & Maggie Bromley
Great customer service. I bought a bike there last week even though I live in Bristol as they had the model/size I needed. Had a problem with the power-meter and tried to get it sorted at Giant in Bristol who wanted payment for labour. Swansea stepped in, swapped the defective part and threw in a free bike jersey. If I lived in Wales I would go there every time!
January 2021 by Jason Thomas
I have had continual issues with components of my Defy bike. Even though cycle shops are meant to be open, customer service don't want to know. I have been promised return calls, but they never happen. Like the product, but bitterly disappointed. Been trying to get bike fixed for 2 weeks.
January 2021 by Steve Rodwell
Always great service from the guys. If they don't have it in stock they'll advise you to order via the Tredz website.Knowledgeable staff were very helpful in explaining the differences between similar bikes at different price points.The Giant store is part of the Tredz shop and has loos and a cafe.Good range of bike spares, accessories and bike clothing Inc shoes and helmets as well as bikes for road. Gravel MTB electric and junior sizes
January 2020 by Lydia Williams
Great service at Giant store, Swansea. Served by Dave who was very helpful, and knowledgable about the appropriate bike. Also an added bonus of 10% NHS discount. We will definitely return here!
January 2020 by Catherine Chatfield-Ball
Picked up my beautiful Enviliv bike on Tuesday - really pleased with the bike and the service here. Gareth, who did my bike fitting, was friendly, knowledgable, and enthusiastic. Riding it is a dream! Would recommend the store and Gareth to anyone.
