October 2023 by Abbie Williams
Bought our wedding rings with Kim today, from the Swansea store, very happy with the customer service we have recieved, happy, chatty and absolutely thrilled. Thank you so much Kim xx
October 2023 by S N
Had a great experience today getting my 7 Y/O ears piercing . A blond girl who initially greeted was very nice&friendly took us as a walk in customer, briefed us about options available and handed us over to colleague Harley who made my daughter very comfortable, addressed are concerns and did the job professionally and gently. We were all smiles and joys as we left the store. Am glad we made the choice. Also the prices were very reasonable. I certainly recommend it for ear piercings. They take kids 7 years and above
October 2023 by Nicola White
Fantastic, friendly customer service. Harley assisted us. Ended up purchasing a beautiful new engagement ring. It's so refreshing to receive such brilliant customer service! There was another lady (blonde) who was also brilliant. Really friendly. Am easy, painless experience. I am just excitedly waiting for my new ring! Thanks for the positive experience, both!
October 2023 by Vinicencia Maduleme
Went to the Swansea h Samuel and was attended by Kim and she?s was so bright and amazing. My rings are shining again
October 2023 by Julie Carter-Jones
Excellent service from Kim who took the time and her knowledge to help us buy out wedding rings. We highly recommend H Samuel and thank you Kim for advice and honest opinion which helped us make our purchase.
October 2023 by Keturah Palmer
Really helpful experience with Kim who guided us in wedding ring sizes and styles. We weren't yet ready to purchase but we'll definitely be back nearer the time.
October 2023 by Katie Price
Customer service you couldn?t fault Kim knew exactly what I was looking for and scheduled my ring for delivery next day. However since then I?ve had nothing but problems and I don?t seem to be the only one. According to the system my order was never placed and my order number doesn?t exist. When ringing customer service they told me to go down to store and when I arrived again customer service was great and they said they?re systems must be down and there?s nothing they can do. They can?t refund or exchange until it?s ?fixed. I am really upset as my engagement ring was a gift for my birthday having lost my last one due to it going to big due to ill health. I waited in all day until 8pm on Tuesday and I still haven?t received it. Where do I go from here I?m at a loss as the money has been deducted however apart from my receipt there?s no proof of purchase on their systems at all.
September 2023 by Taylor Morgan
Kim was the most helpful when I was looking for a gift! (As seen below) She was so friendly and Lindsey was really welcoming. Great team of staff in the Swansea branch!
September 2023 by Clare Stephens
My daughter and I had our ears pierced with Harley, who was very attentive, informative and professional. Highly recommended!
August 2023 by Julian Lack
My wife and daughter had their ears pieced today by Lynsey and Harley. The whole experience was excellent, both professional and friendly. All aspects were explained very clearly with great information on aftercare. A huge 'thank you' to Lynsey and Harley at H. Samuel in the Quadrant Shopping Centre in Swansea.
August 2023 by Bethan Millns
Was served by Harley, she was brilliant in her service. We weren't planning to buy our rings that day, but after the great service and falling in love with what we saw we just had to get them! She was a pleasure to work with, full of life and smiles.
August 2023 by sally kingdom
Myself and my fiancé went to the store today in search of our wedding bands. A lady at the store Kiu greeted us and helped pick out our amazing rings. She was extremely helpful and made the process very easy! Highly recommend
July 2023 by Rachel Julian
Thanks so much to Harley & Cath for such wonderful service yesterday morning. We brought in our 7 year old daughter to have her ears pierced. The ladies kept her calm and happy. She is delighted with her new ear rings. Thanks for your kindness and taking such great care of her ?
July 2023 by L Mills
I got my second lobe piercing here with Harley, and can?t fault the experience! She was so knowledgeable, friendly, and confident which is always reassuring ? Thank you! ??
July 2023 by Logan Garmey
Very friendly and Lynsey helped me pick out the perfect watch for myself and she got me a discount too. Highly recommend.
