August 2018 by GOC Group Since 2007
More interested in getting you to use the automatic paying in and other machines on entry which actually makes it longer at the bank. Staff seem miserable and stressed. Definitely to many cooks spoil the broth going on here. Also get rid of the smokers festering in the door way. Thinking of changing banks
January 2018 by Gaynor Jones
Have been using this bank for the last 10 years and have always found the staff friendly and approachable.
Wasn't quite so keen when they took the counters away as if you need to speak to counter staff it can take longer.
However, I do like the addition of the automated machines which makes it a lot easier to pay money in, especially if you have a mixture of notes and coins.
January 2018 by Jordan Liao
Very poor service with people who don’t speak good English or broken up English. I can understand you cannot go into a account by phone to help someone out. However, you can help your customers figure out what they need. Not leaving customers to come back another time for somebody to help them. Consequently, I give this a poor rating although some of the advisors are great and helpful.
November 2017 by Steven Howlett
Friendly helpful staff in a refurbished and modern bank branch. The queues for counter staff tend to become considerably longer during lunch periods, but the floor walking staff always try to help promote the large selection of wall machine based services.
July 2017 by M Evans
Absolutely heaving if you need to go to the counter. Less advisors since they refurbished this branch. Advisors run to help if you use the cash machines even when you know how to use them, but if you go to go onto a advisor they tend to disappear.
Advisor shouted my password out despite being feet away from other customers, a clear breach of dpa. No real privacy to discuss your business unless you are able to go upstairs to speak to an advisor.