October 2023 by Claire Williams
Good clean store. Plenty of parking
August 2023 by Pat Dawson
Plenty of stock and helpful staff too ?
August 2023 by lisa davies
Lovely stuff,nice helpful staff
August 2023 by Foxy 82
Good choice
July 2023 by Neil Aves
We went to next in Morfa yesterday to look for curtains. We could not find what we were looking for, but a young lady came to our assistance was very helpful and polite and could not do enough for us. She searched for them on the computer and came up with what we wanted, she went out the back and got a sample curtain for us to look at. She theHer name was Syeda what a wonderful young lady you are, we hope you go far. You changed our perception of young people, never been servd so politely .
June 2023 by Sally
This review is for the customer service I received fr a lady named Fatima in Morfa branch. I went in to look at sofas, she noticed me looking at one approached me, I said I was just looking. She was so polite, she said if I needed any help to let her know.Which I did. There was a problem with the store tablets, but she went and got some assistance, it was sorted out, and then she proceeded to complete my purchase in a friendly, helpful and professional manner.Sofa hasn't arrived yet. But 10/10 for Fatimas customer service
May 2023 by Google user
This review is for the customer service I received fr a lady named Fatima in Morfa branch. I went in to look at sofas, she noticed me looking at one approached me, I said I was just looking. She was so polite, she said if I needed any help to let her know.\\nWhich I did. There was a problem with the store tablets, but she went and got some assistance, it was sorted out, and then she proceeded to complete my purchase in a friendly, helpful and professional manner.\\nSofa hasn't arrived yet. But 10/10 for Fatimas customer service
May 2023 by andrew probert
No issues with Next, the clothes are fine. They sell clothes that fit my sons, it hard to find clothes for 14 Yr olds, and in fashion.
February 2023 by BECKY DAVIES
Absolutely disguising service! I?ve never been so uncomfortable in my life! As we were a group of younger people we were only having a look around and a rude woman came up to us and shouted us saying ?if you?re not gonna buy anything leave? just because we were browsing they were not happy! (we were well within our right to). I felt discriminated by very narrow minded individuals. They have no idea about customer service and should be ashamed. Don?t waste your money on such stuck up people.
February 2023 by Winston Clive
We were looking for beds and sofas for our new house today when a rude old lady who was a member of staff told us off for sitting on them to try them out! She complained that she?d have to make the beds look nice again after us? How are we supposed to know what we want if we can?t try it out? Won?t be coming here again.
January 2023 by Paul
I review on here regularly and i rarely give anywhere negative feedback TODAY I HAD TO, owen on the till upstairs menswear has zero manners and i would actually go as far as to say a horrible person ,rude to a loyal next customer who wont be shopping here again. Im actually stunned at his rudeness
November 2022 by G. Dunn
One of my favourite Next shops. Very good selection of quality clothes , and helpful staff for when enquiring, buying and those dreaded returns. Never had any problems. Always polite and sorted out any problems. So one happy and returning customer.
November 2022 by Cathy Anthony
The dirtiest toilets ever...no toilet seat, filthy toilet brush, dirty floor and only one working tap ? wish i?d taken photos as the toilet seat has been missing for months
October 2022 by Ian Ford
Great selection of products and great quality products but massively let down by terrible customer service. The customer service desk is about as much use as a chocolate teapot. Be carefull ordering for store collection as its a lucky dip if you will get your item even if you get notifcations that its ready for collection.
October 2022 by Kyaw Lin Saw
The attitude of a staff could be betterAt 3pm on 26/9/2022. I was enquiring about the delay of my furniture delivery. The young male staff who dealt with us at the time stated: "once the order was done, you have to call the customer service as we couldn't help you, I could call them for you but it would be the same waiting time as you called them yourself." I appreciated his explanation, but it's the attitude/ the way he communicated was uninterested/ dismissive and borderline rude, we decided to not continue with the conversation with him.Otherwise, been having a pleasant experience with NEXT Swansea for the last few visits.I do feel sorry for that young chap though as he obviously doesn't seem to care/ enjoy his job on that particular day and time.Edit: Having looked at some negative reviews, I noticed a similar pattern, where there has been poor attitude from a young staff/ possibly borderline racist (not sure from the same staff though). If that's the case, dear NEXT, you really need to carefully vet your employees.
