January 2024 by Swansea 1984
The ?manager? of this post office ( with glasses ) is vile ! Not the first time I?ve had trouble with him, he seems to get off on demeaning people and making people feel awkward . The lady is okay but if he?s sitting next to her she also has to act like a jobsworth. This post office used to be a pillar of the gorseinon community, but since the current manager took over it?s gone to the dumps. So if you want an arrogant and extremely annoying man to make your life a bit harder and speak to you like you?re dirt on his shoe, go to Alexandra Road post office in gorseinon, if not, avoid it like the plague. Unfortunately I had to begrudgingly give them 1 star as there was no choice to give zero.
November 2023 by Paul Gorvett
Dreadful place ,rude unhelpful,but ladies there are helpful
October 2023 by Sarah Gilligan
Always patient and most helpful! An asset to the community ?
September 2023 by Yvonne Mallory
My driving licence expired and needed renewing etc. I thought I'd have have to get a form from Post Office and obtain new photo then send to DVLA.Aiman was amazing (Post Office Manager) he updated everything for new driving licence on line and took photo to add to my new licence.I gave my old expired licence to Aiman and he is sending it back to DVLA etc.I did not have to pay any extra just the correct fee for renewing licence.Thank you so much Aiman for all your help such a brilliant service.!I would recommend your Post Office and will definitely return in future.
August 2023 by Abigail Moholt
We dread going to this post office but it?s the closest and most convenient. All the ladies that work in there are so pleasant but the man who runs it has zero customer service skills. He is so rude, and has one of the worst attitudes I?ve come across. Everything is an issue, and speaks to you like you?re a moron. I?ve gathered from other reviews people have had the same experiences with him. I wonder if it can be reported at all?
June 2023 by Erin Morgan
What can I say, I?ve had so many issues with the man who took over & now ?manages? the post office. He is so unbelievably rude, uneducated & incompetent without a shred of customer service skills! But this incident was just ridiculous! The queue was out the door, he had one lady doing all the work whilst he stood there staring at customers whilst organising his pot of pens. I went up to the counter & asked if he could also serve customers as people had been waiting for well over 10-15 minutes, to which he responded with the attitude of a child saying ?fine, fine I will okay?. He started serving & was going at a snails pace. Customers were asking simple questions about parcel sizes etc that he had no clue about. He was serving an elderly lady who asked him a question & he was mumbling so quietly, she said she couldn?t hear him to which he huffed & puffed, rolled his eyes, telling her to ?listen up properly if you can?t hear me?, the poor woman looked so shocked & didn?t know what to say! Another customer & I went & stood next to her & told him he was being incredibly rude to her & there was no need for it. He literally just rolled his eyes & walked off around the back & didn?t come back. The other lady serving apologised & dealt with us all on her own whilst he was sulking in the back with around 9 people waiting. Everyone in the queue were talking to eachother whilst waiting & nearly all said they always have problem?s there with him every time they are there. He needs to go. Absolute joke!
March 2023 by Suzanne Watts
Had to go here from Llanelli to renew our driving licences. Impressed with speed of service, both employees working well with each other
January 2023 by Mark Lees
Seems to be one If the few post Offices that still does all you expect of a post office such as renewal of passports and driving licences. Can be busy at times not suprisingly and service can be a bit ponderous. But it does the job.
December 2022 by Phil Davies
Very messy and untidy serving area with oddments of paper, leaflets and stamps strewn everywhere, someone needs to show a bit of pride and get this place tidied up. Staff unfriendly.
September 2022 by justin thomas
Awful service. I don?t know who the new man is behind the counter but is customer service skills are dreadful. He?s impolite and slow omg he?s possibly the slowest person I?ve ever dealt with. If there?s a queue out the door he makes no attempt to speed up. He couldn?t care less. I will never use this post office again whilst he is there
July 2022 by dawn creber
Very helpful and patient I felt at ease .. thank u all ?
July 2022 by Jude Hayes
They posted a parcel for me xxShockThey good at their jobAnd lovely too xx
April 2022 by teresa teresa 82
well what can i say if you want to get a Pen throwing at you and told off by a bold men behide the counter this is the place to go because the staff didnt have to guts to tell that Horrible men that thought he was going first befor 4 people in the que this is the place to go so shocking NO STARS GIVEN Pick on the women there all because that Horrible man told me to Fxxxxxk off and i didnt swear back and just said same to you i could of been attacked out side and the staff told me off so shocked no wonder Gorseinon has gone downhill no Respect at all for women in that post office
August 2021 by SAlly Thomas
I'm glad there are other options in the area.. Slow service, poor delivery process (my item got lost and was never returned, no assistance from the post office manager, it was a case of that's your problem nothing to do with the Post Office)I'd recommend you use one of the other post offices in Loughor or Penllergaer
August 2021 by Nicholas John
Great staff, great service. Website indicates alternative hours today as Boxing day being observed, this may mean it's closed. No worries there's always tomorrow
