February 2024 by Katie warren
Amazing service as always with Lucy. Will only ever book our holidays through TUI Swansea quadrant. Forever providing every detail we need regarding our holidays from start to end. You can guarantee the staff here will always exceed expectations for this service which is very rare these days. Genuinely lovely happy staff.Thank you * * * * *
February 2024 by Fiona Evans
This is the first time I?ve booked a holiday with 2 young children and Lucy in the quadrant store made it so easy for me. She was very friendly and helpful, told me everything I needed to know in words I understood and took all of the stress out of booking a family holiday. Highly recommend and thank you Lucy!!!
February 2024 by Dione Harries
What an amazing experience I had with booking my first family holiday here at TUI in the quadrant Swansea. I sat down with Lucy and looked at lots of different holidays which would suit us as a family and she was absolutely amazing with finding us the best deal and best package. She went above and beyond for us. So Thank You Lucy and Thanks to TUI in the quadrant for booking us a stunning Marella Cruise to the Med for Summer 2024! I will definitely be going back to book another holiday!
February 2024 by Bella Hassan
A particular member of staff was so helpful, helping to find accommodation for myself and my guests for a wedding abroad in 2025 , she took complete control of the whole booking large numbers taking a-lot off stress off myself and was happy to individually contact and help each of my guest with the best possible option , time of stay and price that she could , this helped take a lot of stress from my self and all guests are so happy with all Lucy Dave?s kind help, thank-you so much Luce for getting it all sorted so we can now look forward to 2025 would highly recommend Lucy?s knowledge and help if ever wanting to book a large party holiday at Tui Swansea ?? she honestly couldn?t do enough for my party .
December 2023 by Maria Jones
At the start of November I came into TUI to book a holiday to Egypt, a lovely girl called Maddy said hello and had a lovely smile. I told her I was a bit nervous and I was also excited. She booked me a holiday and explained everything to me in a way I understood. She answered all the questions that I was in doubt about. She made me feel really happy that Maddy was able to do everything for me and there was no need for me to worry about anything. The price of my holiday was amazing and it was 5 star. Also the help they give you in the TUI swansea is amazing. The staff are so friendly. Unfortunately I had to cancel the holiday because my partner had to go to A&E but maddy was so helpful in sorting this out for me and was able to get me a refund so I am very grateful for that. I would recommend this store because they are so friendly and helpful. Thank you all. if you go to Swansea ask for Maddy as well because she went above and beyond xx
December 2023 by Alex Italy
Laura exceeded my expectations today and she went above and beyond in helping us with what many would consider an admin matter that we should have done ourselves. It was done with a smile and willingly which really impressed me. Also, I ordered some current from Samantha who was very pleasant and helpful. I think I experienced the best customer service I have had for a long time in the Tui Swansea store today so thank you.
October 2023 by Mike Pearce
Not long back from a fabulous holiday with my fiancée. We weren?t sure exactly what we were looking for when we came to book but a lovely lady named Lisa helped us. She actually listened and asked questions to find the perfect holiday to suit us. Would definitely recommend her and will be booking with her again
October 2023 by angela Costantini
Absolutely incredible service from Victoria in your TUI store. Booked my Disney holiday to Florida. Her patience and knowledge was fantastic and made me so excited for my holiday. Highly recommend booking in store with Victoria she?s an asset to your company
October 2023 by Lisa Lazuli Astrology
I must say that I had an excellent experience with Lisa Pope who has such a pleasant personality and is a joy to communicate with. I booked my very first cruise (can't wait), Lisa reassured me with her expertise and I was even upgraded to balcony. Would definitely contact Lisa for future arrangements as I have total confidence in her. Definitely a good experience, very professional.
October 2023 by Kirsty Thomas
Booked a holiday with Victoria and she was amazing. There was a large group of us and she dealt with us very professionally and efficiently. Great customer service! Made the whole thing a breeze!
October 2023 by Clare Evans
Would like to thank Lisa, when we popped into Tui in the quadrantSwansea to have a look at what?s available Lisa was there to help.Lisa helped us look around for the best price and fantastic destination for our family of 5. Thank you so much we had the best holiday. Roll on next year we will be back. Thanks Lisa!!
October 2023 by Rebecca John
I went in to book my holiday and Victoria was amazing! She made me feel at ease straight away and found me and my family a fabulous holiday! I totally recommend going in to see Vicki & finding your perfect get away!
October 2023 by Karen Kenny
Just popped into the store to ask for recommendations for Summer 2024. Spoke to Victoria she was so helpful and informative and gave us plenty of options to consider. Will definately be back to book with Victoria as I know she will find us the best holiday!
October 2023 by emma lewis
This was my first time booking a holiday for myself and my daughter. I was extremely nervous to say the least. I met with Kelly at the Swansea quadrant store who was the most patient person ever as I had my daughter with me. Kelly has booked us an amazing holiday to Spain and we both cannot wait to go! I have been returning to the shop to buy my currency as my holiday is approaching fast. The staff in store make myself and my daughter feel so welcome everytime we return. We cannot wait to go away,as soon as we are back we shall be booking another holiday straight away! Outstanding service from them all,keep up the good work Tui Swansea ??
October 2023 by Amelia Lynn
I booked to go to Turkey June this year. I was very apprehensive as I hadn't been abroad for the last 9 years. I had so many questions to ask and Lisa Pope helped me tremendously. I was a complete nag but anything I wanted to know she told me. I also had a medical issue whilst over in Turkey too, I contacted Lisa from there to ask her advice. Very professional lady and gave me so much of her time. Was such a pleasure
