February 2022 by Mark Peters
I always use this post office and never had a problem in fact they go above and beyond to help i know at least one old lady they visit to make sure she can get all her postal needs and no doubt they do more i will always support my local post office and just look at the ones that have closed due to negative people who just write stupid remarks like ive seen posted on hear if you don't like the service go elsewhere they won't miss you
February 2022 by Brian Thomas
I have just read the reviews regarding Tonteg Post Office and am amazed by the negative comments. I use this Post Office on a regular basis and have always found ALL the staff to be friendly, helpful and professional.
February 2022 by Tomos Norman
This is my nearest post office. It's such a shame one of the staff is extremely rude and unhelpful. She will always try to overcharge/upsell on postage
January 2022 by Sophie Collings
I have used this post office as my main post office for quite some time now and have always been greeted by a lovely woman however it really is luck of the draw.You risk the chance of bumping into the rudest woman you will ever meet who literally screams at you even if there are other customers in the shop too. How embarrassing and anxiety provoking!I will no longer be using the post office as i would prefer and feel safer to drive the extra 2 minutes and use the post office in Church Village. The chance of having that woman serving me again is too much.I am absolutely appalled at the service provided by her. Such a shame as the others are lovely.
January 2022 by Bill Price
Lovely selection of items but there is one member of staff who speaks in a passively condescending tone when you are unsure about something, she even shut down my conversation and told me to leave when asking her about COVID-test packages (they don't mail them so I was asking for advice) without even so much as an apology.However the rest of the staff are seem very friendly and want to help.
August 2021 by C P
I went here today to return a parcel and I have never done it before so I was a little unsure of the process.I was greeted by a woman who screamed at me to enter the shop as it is only one in at a time. I explained I wasn't sure how to return the parcel. She didn't answer me and demanded I put the item on the scale. Once I done this she told me label was wrong and I needed a different one. I said OK I will check my phone and she said well I can't do anything with that call the customer help line. I explained I don't have a printer at home and she said I can't do anything and she slammed my parcel down and slid it back at me across the desk. The customer service I received was probably the worst I have ever ever experienced. Even after explaining I wasn't sure how to return a parcel this woman continued to be rude, abrupt and kept huffing and rolling her eyes at me like in was jusg in the way. She also kept looking behind me as if she wanted to serve someone else. It was all so upsettingI left feeling extremely anxious and upset after this experience and will not ever be returning there ever again. I will also be telling all my family and friends about this experience as I would never want anyone to feel the way I felt today.I do Hope someone advises her that she can't treat people like that and hope some customer service training will be assigned to her in the near future
August 2021 by Emily Price
I use this post office everyday. Post multiple parcels. Staff very helpful went extra 5 miles for me and also has a gorgeous variety of gifts!
August 2021 by Kira Withers-Jones
Lots of lovely gift items as well as a place to send your parcels.
December 2020 by Margaret Adams
Thank you so much for the service today, absolutely excellent. Really went the extra mile
November 2020 by Sarah Davies
Just love this shop and staff. Nothing is ever too much trouble even late on a Friday afternoon.. such top quality products and you can always pick up a gift which is a little different and unique which is fab for a small village. Great to have an owner with such yummy taste
May 2020 by Donna Reid
customer service is amazing... always able to give good advice about products.. local to be able to buy some special gifts too
October 2019 by David scourfield
Always friendly and helpful, service with a smile
July 2019 by Heidi Abraham
Really handy community Post Office with a great selection of cards and gifts. My daughter and I enjoy calling in to see what they have in stock and usually come away with a little treat for ourselves. The staff are always welcoming and happy to help. Lovely shop ?
October 2018 by Ally
Very friendly staff and nice Post Office!
May 2018 by Sally Massey
Itâ??s Amazing the variety of gifts all in one place. Perfect as a local one stop for high quality gifts.
