October 2023 by Zen-CelticAngel Zen
Customer service at Strathmore chemist is shocking. I appreciate they are busy but every month there is an error and I need to return to sort out my repeat presciption. There is one lady that shouted at me (& other customers) over the counter. I was feeling anxiety about collecting my prescription, so I've moved to another chemist who are amazing. They order my repeats and test me when it's arrived. The comparison is like night and day. Strathmore provide meds for some very poorly people. They can't go without their heart pills, pain killers, diabetes meds for days due to mistakes. Its literally life threatening. I hope this review is taken constructively.
July 2023 by Mick Jobless
Staff are stretched to the limit and need more staff to manage the amount of prescriptions they are having to deal with. I myself now use other pharmacies to collect my prescriptions as half hour waits are just not feasible
April 2023 by john durham
never answer their phone. shocking
December 2022 by Dennis Varker
I've never had particularly bad customer service here, but it is the issue of speed that is absolutely shocking here. I have quite frequently waited in line for 30 minutes plus sometimes even having to wait in line and for my prescription for an hour. I went here to pick up my usual prescription, waited in line for about half an hour only to be told that they weren't excepting people waiting for their medication. Absolute waste of time, and honestly if you pick up your prescription sheet from Strathmore. Go to quite literally any other Chemist and save yourself at least 30 minutes.
November 2022 by Martin Theunissen
Shocking service, it takes the surgery 3 days to issue the prescription, and the pharmacy 5 days to pack, and then standing in a queue waiting for no less than 40 minutes, only to receive the meds short-packed. Upon going back some days later for the rest, I waited again for 40 minutes. They never answer their phone either, so I can't arrange to pick it up when completed. This place does my head in, I've finally after a year of frustrations on virtually every encounter, decided to change pharmacies. Avoid if at all possible, have the prescription sent to Rowlands St Georges crescent, they are far more efficient.
June 2022 by Christine Povey
I have only had good service at this pharmacy, dispensing medication is not something that can be rushed so I am certainly prepared to wait a little longer.
April 2022 by Siobhan Grindley
What a waste of space this place is. 2 days to get a prescription and then they closed at lunch hour. Absolute nightmare.
March 2022 by Chris Spilsted
The one and only lady on the counter was brilliant but I feel so so sorry for her as she was running around like crazy whilst others in the back were laughing and joking about with no care about the people waiting. Whoever is in charge give her a medal but sametime have a big word with yourself as it?s a disgrace!
February 2022 by Gary Street
put my prescription request into the outside box on 7/02/2022 over 1 week ago. had no text message to say its ready and don't bother calling them. The phone is constantly engaged. I work in Chester have no medication left and cant get in there until Thursday.
July 2021 by Kapila AGM
I was there around 5pm on a weekday, wasn't busy and I was in and out in in 3 minutes with my medicine collected. Didn't even know it was there before.
March 2021 by Sarah Scott
In a time when I've spent hours queuing outside various chemists in Wrexham, this pharmacy really show you how it's done! Organised, swift, friendly and polite. They know how to take the pain out of collecting prescriptions!
