November 2023 by Perka
The doctors here is OK specially doctor Singh and all the nurses. I was never have any issue with them. But blond lady who's working in reception shouldn't be there. Every time when I call I pray to don't have her on the phone. Lady she is extremely useless doesn't matter what you need most of the time she will try to tell you that is impossible to get this. Even if you already get this few times from them. She don't want to help anyone at all and create the problems where shouldn't be.
October 2023 by Theresa Gilliver
Me and my family where only in there for five minutes having our flu jab staff where all nice and polite so well done Atherstone surgery.
October 2023 by Rhonda McAlpine
Staff are polite. Plenty of parking. The Doctor spent quality time with me.
July 2023 by Thomas Johnson
I can't speak highly enough about this practice where my family has been registered for 30 years. I've had reason to use it quite a bit recently, and whilst it was a problem to get through on the phone during Covid response times seem better now.
May 2023 by Eve Nelson
Simply superb service. Place is run professionally. Clean friendly thoughtful considerably. Helping me like I have a weight taken off my shoulders. To know people care to this degree is outstanding. Applaud the constant help they provide' not criticise.
May 2023 by Ian Wykes
This practice doesn't even deserve one star, as the service they provide is appalling. I spend most of my time traveling there just to have to go back again and again. When you do arrive queueing for a long time is normal for this practice as there may only be one member of staff at reception, and if your lucky they will be curious and professional not arrogant which some are and shouldn't be dealing with the public.
April 2023 by Martin Aston
What has happened to being polite and respecting patients? Supervisor apologised again for rude and arrogant reception staff.
January 2023 by Miss Jarvis
Doctors and nurses are great. Receptionists are extremely rude.
January 2023 by P. I####
The women who work on the reception desk are disgraceful, unprofessional unhelpful it?s like you?re putting them out ringing. Management needs to take a very close look at these women they have working there.
December 2022 by Mr Manchello
Phone system is terrible . You wait 40 minutes to to be cut off at position 2. But cannot fault the doctors and nurses once you get an appointment.
November 2022 by Kimberley Bickley
Waste of time, lost money leaving work early only to be sat for half a hour waiting. I never saw anyone as I left.
November 2022 by Penny Derek Haynes
I phoned up just to check my new medication was in my tray
November 2022 by Michael Robinson
Had to see the nurse she was lovely
November 2022 by Jodi Weldon
We are new to Atheretone and have been registered with this surgery for just over year now. I have nothing but good things to say. The fact you can even get a face to face appointment is amazing as this is still unheard of in our old neighbourhood. Moving to this surgery and being able to get infront of a nurse and GP has been life changing for my daughter. Staff are always helpful and we never have issues getting either a telephone or face to face appointment. GPs are great they actually listen and take you seriously. Staff also always ensure my children are seen ASAP.
November 2022 by Maja R
Sadly,over last few months Covid became really good excuse to the reception stuff to became rude and totally unhelpful. Since when they decide if my health issue is "good enough" to see my GP? How is possible that one day after nearly 30min in the phone queue you are told to came next day morning due to lack of appointments for open clinic then another person send you back home refusing face to face appointment with your doctor, because your problem isn't ( in their opinion) serious enough. Ladies, time to wake up. Maybe less time spent chatty chat behind the desk and bit more focus on the patients.
