March 2024 by Ethan Johnson
AVOID! WASTE OF MONEY! WORK IS NOT CARRIED OUT!I used to have confidence in this garage but ever since my current visit I would avoid them at all costs!I paid £205.49 for a ?Full service? , upon arrival I was advised to also have an ?Engine Flush? as it would ?greatly benefit me? which i agreed (this came at an additional cost of £15 which i was originally happy to pay). I was advised I would be kept in touch of progress and when my car was finished.Hours go by and I had no phone call, I phoned at 4:30pm to see if was ready and told it was ready to collect. I then got the garage and was handed a quotation of £162.29 of work that was advised to be done. I was given no option to get this completed or not!I was very disappointed with this and complained to head office which they offered a free mot which I was insulted by. I was advised that an area manager would be in contact within 72 hours. Weeks go by and I had no contact, i checked my account and had a refund of £5.75 which confused me.I phoned up to ask what it was about and was advised it was a price adjustment and the case had been closed. I explained that was not the reason for the complaint and would like it reopened, I was again promised that someone would contact within 72 hours and surprise surprise, I have had no further contact.After the lack of contact I checked to see if the fluid levels were ok and to my horror the coolant was below the Low line!Regardless of the service you have, halfords say on their website they will top up this fluid. This is alarming that this wasn?t done and believe none of the work I have paid for has been completed so i have filed a charge back.I am very unsatisfied with the whole scenario and will not recommend Halfords auto centre to ANYONE!
February 2024 by Clive Allsopp BA hons dipmus. ARCM. LLCM
Very helpful staff.
February 2024 by Bryony Holst
As someone who knows nothing about cars - these guys are great. When my car started making strange noises, the main guy (Andy I think?) just said pop in and they'll take a look, needed to book in a service but wasn't even asked for money for the quick car check. In the past they've also helped me install black boxes etc. I live further away now but still go out of my way to go to this Halfords because I know I can trust them.
December 2023 by Giovanni Tigeer
£185 for one drop link on 2003 volvo? Hell Frauds
December 2023 by Joyfulasteroid (Joyful)
Never answer the phone, never tell you when your vehicle is done. Terrible customer service
September 2023 by Hussan
Brought 4 brand new tyres one is gone flat and they won't bother doing anything about it if you don't have insurance. 400 plus quid for tyres and 1 month later had to replace the tyre after being rejected by Halfords. Never using them again. Better off getting used tyres from my local they last longer than this and less than half the price. Absolutely livid ?
July 2023 by Sam Akhtar
Friendly staff and brilliant service done on my car.
June 2023 by Saffie U U
Absolutely wonderful! I visited with my daughter (5) to service her bike. Chris was more than happy to help us, he offered to help me take the bike into the shop, but my daughter wanted to wheel it in herself.I had booked a 12:00pm appointment thinking that the checks alone would take 30 minutes. But NO! speedy Chris noticed many issues with the bike, the brakes, the wheels, the tyres (yikes! I'm glad we visited! ) and within 30mins he had the bike in tip top shape! We were out by 12:34!I couldn't be more pleased, we also bought a few items and he took the time to explain how to use them correctly.His colleague Jav was also wonderful and a bubbly man!Thank you very much! We'll be back as I need a new bike for my son and would like to book a service for my eldest daughter's bike.Did I say, the store has a massive range of bikes and accessories!? Yup they do! And with such friendly and helpful staff, you know you'll get the best advice.Small note: Google Maps would send you into oblivion trying to reach this store when using the address :"Unit G, Kingsbury Rd, Birmingham B24 9QB".You'll find a better result inputting :"Ravenside Retail Park" instead
April 2023 by Jigz P.
I took my car in for front tyres and alignment, tyres are great but the alignment is shocking. The car pulls to the right when the steering wheel is straight.Not happy and will never return to halfords againThey dont employ professionalsServices: Tires
April 2023 by Gary Blunt
Fitted 2 tyres for after ordering on line. Staff were friendly and got the job done.
March 2023 by James Binney
I booked my tipper van just over a week prior to have the front & rear pads replaced, turned up at my allotted slot today left the van with them, to then get a call back thirty minutes after to say they are having an issue to get it up on the ramp, bare in mind they made it clear they have done lots of these vans before when I asked prior to see if they can do the job, how on earth when I booked it in over a week ago and have had my reg they would of clearly seen the make and model of the vehicle and should know if they can do it or not,so not only have I lost a days work as I?m a gardener as I?ve used today to have the work done, Andy the manager was absolutely useless and clueless and didn?t give me an apology or a good enough reason to exactly why they couldn?t do it. Bare in mind I had my daughter as well who is only four, to not even apologise for the inconvenience caused, how this auto centre have got by this long with a manager who can?t even talk to his customers with respect or as a human and is just after your cash and nothing else is beyond me.. I advise anyone wanting there car to be done ( especially a tipper van ) or repaired to look for a garage who are actually competent rather then do a bodge job and have an intelligence of an amoeba and who can actually talk to there customers and have respect. And can actually do the job rather then fob you off.The staff mainly were busy standing around talking also through the window rather then actually working.My family, friends and colleagues will not be using this place again. And I would recommend Andy to get some basic training on customer service, especially if he wishes to retain customers.Absolutely awful service. Avoid avoid avoid! Unless you like paying for awful service!
March 2023 by Lisbeth Bickerstaff
Every time I gave been in the shop it had been hard to find anyone to give advice. Then always find out part either not in stock or don't sell it. Not happy with service or shop.
March 2023 by Anthony Beddoes
Had new headlight bulb fitted successfully , and reasonable
February 2023 by Amanda Louise Smith
Was served by a lovely man. He was extremely helpful. And went out of his way to help, and really polite.
January 2023 by LIONEL DAVIS
Excellent service as usual with the customer service bring their strong points. Total recommendations for this branch ??
