January 2024 by Anna Wand
My hair got absolutely butchered by this hairdresser and has never grown the same since. Came out more frizzy than I've ever been with a wonky fringe and triangular block haircut. I didn't get my money back, instead they corrected it (barely). Avoid at all costs. I wouldn't let them near an inch of my hair again and have found much more affordable lesser known hairdressers to actually know how to cut hair.
January 2024 by Hayley Trower
I had a faultless experience at Saks last week with Kieran, and am super happy with my new bouncy cut and colour.
November 2023 by Paul Ronaldson
Always great to see James and kerien!
August 2023 by Maggie Spellman
Great cut and blow dry by Keiran yesterday, thank you and may your plants flourish ?Service: Hairstyling
March 2023 by Rebecca Francis-Smith
I am writing this review many months on from my dismal haircut, as I?ve not been able to talk about it until now.I have photos to prove everything stated.Having suffered from post-partum hair loss, I summoned the courage to visit what I thought was a trusted hairdresser, one that I had visited prior ? Saks Kenilworth.I booked in with the director, someone who had cut my hair around 3 times before (pre-covid). I had long, past shoulder length hair when I went in and asked for a few inches off (to keep it just below the shoulder), I did not ask for a fringe or layers.At the time, I thought the man cutting my hair was distracted and cut my hair very, very quickly. He advised that I added in some ?softening? around the face and once blow dried and styled, I did think it wasn?t exactly what I asked for but sometimes it can take a few days to get used to any haircut.However, once I got home my husband noted how ?choppy? the layers around the back where and I assumed (wrongly) that the humidity had got to my hair on the way home and it had picked up some frizz.The next day I washed and attempted to style my hair (something I?ve been doing for well over 20 years) but realised something was very wrong.There was literally chunks of hair missing, cut across, choppy and totally uneven.It was a Saturday evening, the hairdressers in question was closed and I needed this fixing before an event that week. Therefore, I posted on our local social page a photo and asked if anyone had any space the follow day to fix this. I note that as this point, I did not mention Saks or any identifying factors.To say that I was overwhelmed with responses from hairdressers offering to fix the cut for me, for free, was in double figures. They were shocked at how terribly it had been cut.I then started receiving texts from the salon director (massive GDPR issue, as I was told a worker there recognised my name and contacted him). I was told that I needed to come back into the salon for a ?consultation? before I could have a refund. Again, the post was not slating them (didn?t even mention them, I was looking to pay someone else for the fix), and I couldn?t have contacted them at that point as they were closed.After numerous texts ? being told he could ?fix it? (so admitting the cut was badly done) to being told I was not able to style my own hair correctly. I had to threaten to report them for harassment should they contact me again. They were not prepared to offer any refund.I visited 4 independent hairdressers, and they all told me I would need my hair cut into a long bob (cut to the length of the shortest layer he had hacked at) to make my hair look anything resembling ?ok?. I reluctantly did this with another local and amazing hairdresser, now I?m in the process of growing my lovely hair back.I contacted Saks HQ and was told that complaints are dealt with at salon level ? so the director who cut my hair would be dealing with it ? see my issue?Please do not use this hairdresser, who fronts himself as ?The Director? ? I cannot talk for the other stylists, but it?s a shame that his conduct and unprofessionalism reflects terribly on them also.Services: Blowdry
December 2022 by S P
I went to Saks for the first time a couple of weeks ago. I needed my hair cutting but have had some bad hairdressers in last few years so wasn't expecting much. Kieran however was lovely. I had a wash, cut blowdry. The wash was amazing, best conditioner massage I have had in ages. He cut my hair really nice and styled with loose waves.Currently expecting a baby so couldn't book next appointment but in a few months when I get a few hours treat I will be booking again.Thank you Kieran for renewing my faith in hairdressers and in enabling me to again enjoy having my hair done.Services: Blowouts
November 2022 by Juliet Francis
I've been going to Saks for around 2 years now and I love it! Imogen is my hairdresser, I think even when I move away I'll still come back to see her to get my hair done! Love my results.I've also had my hair coloured by Kieran who was great!! Everyone's always super friendly in the salon. 10/10Services: Blowdry
November 2022 by Diana Valentina
Katelyn,a very lovely person who took care of me today. I was looking forward for a big change (from very long hair to a shorter one) and she helped me a lot deciding which hairstyle would look better on me. Absolutely love my "new" hair now! Thank you!
October 2022 by Bob Eastwood
I have long luscious curly hair. James really understands how to cut it to the right length, reducing the bush, to give good curls, volume, and bounce. Plus we have great conversations.
August 2022 by Kirsty Whitehead
Fantastic experience as usual. Very relaxing and comfortable.
July 2022 by Sue Warburton
Fabulous blo-dry from Emily today! Thank you xService: Hairstyling
July 2022 by Agata Ottenbreit
Very happy with my new hair. Imogen was absolutely amazing explained everything to me bit by bit and was very nice and ensure that I was happy with everything she was doing
February 2022 by Claire Houghton
Been going to saks for a long time now always do a great job, won't go anywhere else! Big thanks to Emily for doing my foils and keiran does a great cut and blow dry highly recommended.
January 2022 by Jamie Sweeney
Had a cracking haircut by James yesterday. Really friendly guy too. Will definitely be returning!
October 2021 by Fiona L
I had a wonderful cut and bouncy blow dry with Imogen, she really took the time to understand what I wanted :) The best bouncy blow dry I?ve ever had! Very friendly team, would definitely recommend.Service: Hairstyling
