March 2024 by paul gray
Hotel ok, staff very good, breakfast very good, however; restaurant food in the evening awful its either bland or full of salt. If you stay here I recommend eating out in an
March 2024 by William Wilson
I was given a room which had bed bugs. After being promptly moved, my new room hadn't been cleaned. There was clumps of hair on the carpet and the bathroom was filthy. There was also coffee stains all over the surfaces. After brining this up to the hotel staff 3 times and being repeatedly told each time that my room would be cleaned it wasn't. This isn't good enough and I'd advise people do not stay here.
March 2024 by Olivia
Our room was lovely and well presented, equipped with a mini fridge, iron, kettle.It was good for value.The parking was limited due to the event we were attending booking out the hotel so little to no parking spaces available.Did find some areas that haven't been cleaned in a while in the bathroom-vent was caked in dust, and gunk in the shower seams but other than those 2 things the room was clean.The staff were very lovely and accommodating with us bringing dogs in.Food selection was varied and what we got was nice.Our room was quiet and secluded
March 2024 by daveabc12
Great value dog friendly hotel ideal for crufts!!! About 20 to 30 minutes from the NEC. Bar and breakfast. Make sure to register your car as it's a camera car park!
March 2024 by Stevie c airsoft
Middle of the road here good points and bad , not going to give all the negatives but could do with some
February 2024 by Ben R
Great location. Room was small but clean, with all the usual facilities. Very good breakfast, and the bar was excellent. Much better than I expected, tbh.
February 2024 by Kate T
Popped in to the cafe for a coffee and snack. First time visiting. Staff were very nice. Sat in the 'conservatory' area looking out over the clock tower. Food and drink fine. But the area was really grubby and all the glass (of which there's loads) dirty with handprints. The sofa in the area above us had had a hot drink spilled down the back at some point and not cleaned up, so had a lovely view of that through the dirty glass.
February 2024 by Mark P
Lovely Hotel, clean, tidy and very friendly staff. Looks like it's recently had a make over. I spoke with one of the managers called Kate. She was brilliant.
February 2024 by Adarmoth
Excellent friendly staff throughout. Rooms are ok depending on what you pay for . Definitely needs to be updated . Beds are very comfortable. Air con is
January 2024 by Gerald Hunt
Room was very cold on arrival, and family and friends had the same experience,bath and sink plugs missing, air conditioning no warm air so an extra oil filled radiator provided .
January 2024 by Kay Lazecky
Only went in for a chocolate and chat. Not overly impressed with staff. Doesn't accept cash, ridiculous. Not everyone has credit/debit cards. I do have cards but I choose to keep some privicy from information you collect. Hence the comment I'm making. And I hear you....I know I'm part of the minority but you should hear my voice, this is discrimination. How dare you manipulate peoples choices.
December 2023 by Turbo Joe
service was amazing and food was great especially breakfast , traffic can be bad in the area at times and parking here is actually quite difficult and I got sent a parking fine even though I'd told them my reg .room was lovely allthough the provided Ethernet was broken at the port in the wall .
December 2023 by Rugby Discos
Rugby Discos regularly DJ at this venue. From a supplier point of view access is really easy, the staff are incredibly friendly and helpful and want to go the extra mile.Tonight was DJ John hosting and performing at a Christmas party.
December 2023 by John Butcher
One of the worst hotels we?ve stayed in! Car park was completely chaotic with nowhere to park. The room was around 15 degrees and the heating didn?t work. Eventually we got an extra heater which helped but it was far from ideal. The radiator in the bathroom didn?t work either. For £60 a night this would be poor, but at £140 a night this is ridiculous!!! Avoid and go somewhere else if I were you! To top it off we had a fire alarm at 2am which they couldn?t turn off! Absolutely shocking!
October 2023 by J?drzej S.
Really enjoyed spending 3 nights at this hotel. The bed was surprisingly comfy and the restaurant had some very nice food options - their pizza was amazing. The water pressure in the shower wasn't great but it wasn't a major issue.