October 2023 by Vince Runacre
Excellent care and very knowledgable and understanding staff.
February 2023 by Alison MacPherson
Very helpful, friendly team at this branch. Good selection of frames and very happy to order in other frame to view before purchase.
December 2022 by Margaret Lindsay
Very nice, helpful staff. Clients are greeted warmly and dealt with efficiently. No time wasted.
December 2022 by Rob
Over a number of years I have had three or four eye tests at the Vision Express, Kenilworth. I have been happy with the service each time. I have been given good advice for example with regard to choosing new spectacles. Many thanks.
December 2022 by Jenny potts
Absolutely brilliant lovley staff helpful and very understanding
March 2022 by Giorgos Chatzakis
I was meant to have my eye test appointment last week, but they called me an hour before the appointment saying that their machine was broken. They asked me to rearrange the appointment whenever I am available, which was supposed to be today. I went in and that lady was intimidating, saying that the appointment was not on the day I thought it would be even though I am pretty sure I told them the right date. I had to get the bus all the way from Coventry, just so they would make me feel uncomfortable, not respecting the fact that I travelled and saying that I got the date wrong. I would not recommend this place !
March 2022 by H. Jain
I went to visit yesterday for contact lens trial appointment for the very first time,I happen to visit the wrong date but I am glad it happened because the lady at the reception found to be rude and intimidating.I would certainly avoid going to this branch.I did not feel comfortable at all even initiating chat.I am actually thinking of changing my optician been with vision express for 11 years this kind of service is completely unacceptable for long standing and loyal customers.
March 2022 by Agnieszka Czaplicka
Tired to call to book appointment for my child, waited 58 minutes noone picked up. You just lost a customer.
January 2022 by Alan Day
Staff are excellent, care and attention to detail at all times. Nothing is too much trouble for them. Very excellent experience
November 2021 by Polly Traynor
Staff were lovely, thorough examination, great selection of frames.Small confusion over frames that were picked and ones that came back being different due to a code being wrong, but all was sorted out very quickly and efficiently.
November 2021 by Claire Groves
excellent experience and reasonable cost for trialling contact lenses and then buying regularly. Optometrist really listened to my needs. Thank you
July 2021 by Sarah Birch
I had been registered at spec savers for over 20 years & recently became very unhappy. I took my mum to kenilworth before Christmas & the service she received was excellent. So I booked an appointment as I was so unhappy with my previous prescription, Sat the optician was brilliant & very professional. All the staff are very thoughtful & caring. I will never go anywhere else again. A huge thank you to you all.
July 2021 by N Walsh
Been using Vision Express for years and I've just never managed to have a bad experience with them, at any of their branches. Kenilworth branch staff are always friendly, helpful, and personable, and I always get the glasses and contacts and service I've come to expect. Thanks chaps! :)
July 2021 by Chas Hargreaves
Very thorough eye test which I could not fault the staff were extremely pleasant. When it came to ordering my new pair of glasses they refused to accept my blue card family discount voucher. This left me extremely embarrassed as they were shouting across the opticians for advice.
July 2021 by Claire Ward
Kenilworth Vision express are just brilliant. After having poor service at a Coventry branch I went into the Kenilworth shop to only ask for advice, they were only to willing to resolve the issue and replaced the frames. They were professional, polite and extremely helpful. Thankyou so much for your help.
