January 2024 by Phoebe J
I firstly ordered a black versa 2 and that was cancelled the day after due to no stock.. this was still available on the website too.Then I ordered this one and when it arrived it was dirty, visibly the screen was dirty and then I could see where the watch straps connected was, so took them off and you can see the picture of how gross it was.Asked CEX for a partial refund as I spent time and effort cleaning it but would like to have bought new straps due to how gross they are.I had a no to any refund unless I send the item back or send it back for a replacement... if in stock.I was not going to do either of those as it was a gift and Christmas was too close for me to get another and even if I went for another I'd already experienced issues with stock.Never buying from CEX again.
December 2023 by Steven Hill
Tried to trade in a console, kept it in overnight for testing as didn't have time that day but coming back in the following day told the controller was faulty and wanted to take £50 off the trade in price (more than half the trade in value for the console!) because that's how much they sell them for separately, even though they buy them for only £23.And looking at the controller I received back I'm far from convinced it was the one I originally gave them, it has a lot of cosmetic damage I dont recognise such as scratching on the thumbstick, which I've never seen on my controllers.I questioned this but pointless arguing as I've no proof but lesson learnt I'll take pictures of everything and serial numbers next time!Could have been an honest mix up or not but either way trying to take £50 off the price of a £84 trade in when they would just be bundling one of their in stock controllers with it anyway, why not just take the trade in £23 value off?So all round poor experience, will be going back to Coventry branch if there is a next time.
December 2023 by Samantha Bell
Found everything that we were looking for and extremely good price. Staff very helpful and friendly
November 2023 by RASHMIRANJAN HATI
Perfect for refurbished items with warranty
November 2023 by Charlie B?asley
Great shop, cex seems to be just ever so slightly behind with the prices of games, but the shop is great
October 2023 by Md Abdus Satter Titu
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October 2023 by Atharva ?Archer? Sapte
Sold a PS4 pro and 2 controllers and a game and stand and charging dock last week. Yet to receive payment.
September 2023 by Michael Murphy
Reasonable place to exchange electrical items.
August 2023 by Mr G
I really don't understand CeX the prices are absolutely crazy for used second-hand items. I looked at buying a number of electricals from Leamington and Solihull and it just did not make any sense for an extra £30 or so you could buy the same item brand new.It was the same with the computer games they were even cheaper brand new from other shops. The whole reason I went in there was because I would expect used second-hand games to be a lot cheaper than new even if the new games were on sale.I think this is going to be another shop closing down if they carry on with these prices because it just does not make financial sense it's so easy to shop around now with your mobile phone when you're in store checking prices.
July 2023 by Mike Cole
Lots of choice but possibly a little dated now. Obviously stock changes constantly so there's a chance they will have what you are looking for but probably better for browsing.
July 2023 by Karan Uppal
I was scammed when selling my 3ds xl because when I went to sell it they said that they would have to knock 50 quid off because there was a small cardboard insert missing in the box when I knew it was there before I went never coming back and would definitely not recommend staff may have taken it out to rip me off
July 2023 by Dan Harris
I was waiting at the que waiting to be served I was the only one there both of the staff saw me and ignored me Poor service I won?t be returning to your store in the future
June 2023 by Bogdan Bogdeus
Bought from them many times in the last 5 years. Every time I was fully satisfied and I?ll always go back if I need something. Correct prices cool staff & stuff.
June 2023 by George Hemming
Bought a watch from there doesn't charge up funking sithole won't buy anything off them again, Avoid
April 2023 by Geoff Mawdsley
My own fault really, but they also should have checked that all the dvd's were in the Breaking Bad boxset. It was missing ser 2 epi 1-4 1 disc. They did say if I wanted to it back in and they would offer me something for the boxset, £2.00 is what it said on the website. So I bought a smaller boxset of eBay. Went again for another boxset "24" got them to check. ?
