December 2023 by jun xu
The staff is rude, not helpfull and actually make trouble for the money transfer.
October 2023 by chev ling
Really rather poor customer service, rude, unhelpful, ill-informed. Attended to complete the process of opening a bank account, the "customer service advisor" was frustrated that I hadn't completed the process online, stated that I needed to upload my documents online, then advised that an in-branch appointment would take a long time, then advised that it would be weeks before I could get an appointment. Quite frankly, she simply didn't want to help me, didn't want to give me an appointment and wasn't very happy I had come into the branch. I went home and called halifax and was told there IS NOT AN ONLINE OPTION for uploading these documents, the appointment WOULD NOT HAVE TAKEN HOURS, as she had stated and that actually I didn't even need an appointment as it was just an ID verification that was needed.So in summary, she was unpleasant, unhelpful and ALL the information she gave me was incorrect.I now won't have time to attend a branch to finish opening this account for about 2 weeks!Useless lady
February 2022 by Steve Sloan
Suppose it?s ok ! Never really busy - staff are polite- can?t see this branch staying for much longer
July 2021 by Lynne Fowkes
Friendly and very helpful.
July 2021 by Stuart Barnes
Went in to do a switch as TSB are closing the 2 branches local to me. Was unable to open in branch but was done over the phone. First class service, Sam was very patient and answered all my questions and happily did the switch. Hassle free and great service. Well done Halifax!!
July 2021 by MJ Doggett
Glowing review. Our customer service representative was informative, respectful, and efficient and has helped us on several occasions with our accounts. We cannot say enough good things about him.
July 2021 by Baked Beanz on Toast
I managed to shut myself out of my online banking , called into the branch and was all sorted in about 10 mins, second time I've locked myself out of online banking and the staff are super helpful, thanks to the lady who sorted out my problem.
July 2021 by Tony
You won't find a friendlier /helpful bank... Top mark's
September 2020 by Richard Mcdonald
The staff here are first class with a kind genuine attitude towards their customers i would recommend anyone to this bank
September 2020 by COLIN TODD
Convenient in town sites. A.t.m.s availableOpen or closed periods.helpful friendly staff.
November 2018 by Alexander Russell
Went in 10 minutes before close to deposit a cheque. The lady (didnâ??t catch her name) was extremely helpful and approached me and explained I could do it on the online app. She showed me there and then! I wasnâ??t even mad I made the trip out especially, brightened up for day after a rubbish day at work! Thank you
August 2017 by Robert Akers
Opening hours are a joke. 4.30 close, no thought for the average worker who may need to get to the bank after work.
July 2017 by Katie Duffy
First google search and this says this branch is open till 5 when it's actually 4.30 Monday through till Friday ð???
March 2017 by Richard Smith
A bit run down lookinh and staff not the most welcoming when I dropped in to confirm details of a new account opened.
March 2016 by Michael Hunter
I went in here recently to open a help-to-buy ISA. I've never been with Halifax before. They were very helpful, answered my questions clearly and well, gave me all the information I needed and operated the advice free service advertised perfectly.
I especially liked that they used videos to explain the details of the account I was opening, because it gave me the certainty that nothing was being missed out.
They offered me tea and coffee when I arrived and kept to time well.
