May 2023 by Lamin Andrews
Very smooth experience for opening a salary account.
January 2023 by Linda Jeffs
I went into the bank this week with my grandson. It was his first time using his account and the cashier was very helpful explaining things to him and making him feel at ease.
October 2022 by Jon Brierley
Awful bank, awful staff. Hardly anyone working. No wonder you don?t score in the top 10 in virtually all the independent surveys.
July 2022 by Richard Kenny
Awful bank, both personally and as a business bank
June 2022 by Mary Sellin
I am a customer originally from the Midlands bank ....so I've been with them for + - 50 years. I live on the continent and was in the UK for a short visit. I tried to get my problem sorted at the Coventry high street bank and the first time I was sent away due to not enough staff, they told me to come back in the afternoon which we did. But they were not flexible enough to help me and hugely busy in such a small building....HSBC This branch needs to be much bigger to cope with demand. So we went to Leamington and although at first it seemed difficult due to guide lines set out by the bank itself .... after I asked for the manager and explained that we were returning to the continent the next day ....he and his team took the time to get everything sorted and after 1 1/2 hours it was done.Many thanks to Mr Wootten and his team...I can highly recommend this branch for customer service.Thank you all very much.
June 2022 by Samantha Bell
Friendly and helpful staff sorted out my query not too busy
May 2022 by Daniel Reid
I remember when banking put the customer the branch is just full of machines that are automated and one member of staff so your left queueing for ages just to find out about something or you can ring a super expensive number and he thought an automated machine was better than a cashier they don't accept coins and they don't give out change or because you want to save a few pennies on hiring staff forcing people to use websites and apps instead of their local friendly bank
April 2022 by Emi Ionita
Hello, I have been working with this bank for 3 years, I am happy that the HSBC team is helping you, although English is low for me, they helped me and for that I want to thank everyone, Congratulations beautiful team, good luck!
February 2022 by Samantha
Went into branch previously to open an account, to be told need to make an appointment. Looked up branch, called - actually call centre not branch - to be told we can't make any appointments you need to go to the branch when I explained and asked to be connected to branch he gave me the number I had called which got thru to him!!!! Is there any customer service within HSBC? Reviews seem to agree - NO!
December 2021 by John Wheatcroft
I have been banking with HSBC for many years and I would recommend them. I am a Premier customer and bank both business and personal with HSBC. I do not want to bank online, I do not trust it and sooner or later I am sure to be proved right, judging by the figures.Generally speaking I have no complaints with HSBC at all, apart from the push to get everyone to do it online, which does not suit me.Mark, Jenny, (the other one) and Peter are all good
July 2021 by Steven Prince
Appalling service by staff. Advised online to go into branch to setup a joint account, no appointment needed. Turn up at branch, staff member on seat says appointment needed, tell him told online no appointment required so he says please take a seat and he'll go speak to manager. Person returns and says would have to do next week. No apology, would have expected manager to have come out at least east. Only thing they were willing to process was a complaint, sorry I'll do that online. To say the least it's not a full service branch and we'll be looking to do business with another bank.
July 2021 by Julien Maynard
Despite a lot of the previous comments I got outstanding customer support today in the Leamington branch office. My situation was a bit complicated, coming back from abroad and having to reset a lot of my information, mobile security etc and also do a significant transfer for a car. Peter and the rest of the team have been super helpful and extremely friendly, even doing suggestions on the best way to do the transfer (split on 2 days without me coming back) to avoid having to pay fees. Thanks
September 2020 by Clive Allen
Atrocious customer service from their Premier Accounts side. They cannot do as asked and screw up the simplest of tasks. What little contact I have had has had poor results. This bank couldn't care less about its UK customer base and I hear that they are more interested in the Asian and Indian market now ? pity they cannot get one customer base right.
July 2020 by Daniel Florin Luca
First day: same documents as some else- not good for. For that person was ok.Second day: 16:45 - too late to open an account. Asked when to come - in another day with 30 min at least closing( that one I understood - was too late)Third day: 16:20 - too late: at least 60 min before closingConclusion: do not trust what they say - if you don't take an entire day free to go at the bank, don't waste your time!Edit: went here on saturday, totally different experience. A lady, Naomi, helped me this time. Was flawless: fast & nice.
July 2019 by Abrahan Márquez
After an hour here they seem not be able to check if I have an account here or not, switching process.
