March 2024 by Suzanne Bell
I normally order my prescription about 10 days before I run out. Always used to be ready in collection. Now they tell me that even though my prescription has been sent to them I them haveto ring them or queue for half an hour to tell me that now I have come to collect it it will be ready in an hour. This is the first time they have told me this and looked at me like I was an idiot because I didn't know. Why are they not being made ready as soon as they come through?
March 2024 by John Robson
Not open over lunch, despite their claimed hours.Even closing before the time their sign (that they put on the counter) says they close.Not worth the effort of getting into Asda?
January 2024 by Domenika Vilskersta
Amazing staff! Helped massively to find my prescription. Highly recommended
January 2024 by Steve Tayler
Mostly ok, but they close for breaks (perfectly acceptable) with the only notification being a sign on the counter which can only be viewed after you've travelled there (not so acceptable).
November 2023 by Neal McGrath
Would put 0/5 if it was possible. Be quicker getting the drugs from the pharmaceutical companies direct than the idiots who run this place
October 2023 by Kat
So I transferred to this pharmacy! If your considering it.... Don't! They never answer the phone. They never have staff. Long queue's like over half an hour. Then once you get there they say 3 hours although you rang a head which you had to ring for three days to get anyone to answer at all different times of the day. Rugby pharmacy is not the one!This was such a negative review but can I say it's to no fault of the staff they work bloody hard they are understaffed with way too many customers as I know alot of pharmacies have closed down. It's such a shame because they get the brunt of it all. When actually none of it is their fault! The company should be taking on more staff and putting in better strategies to keep their ques down and their staff happy. I think so many times I've been and they haven't even had their break or they are trying to close and the ques are just getting longer and longer.
October 2023 by W. P.
NOT RECOMMENDED AT ALL. AVOID that pharmacy!!!!Very long time waiting for all product even they need to take them from the shelf only.
October 2023 by Justyna Perzylo
worst pharmacy possible,you have to wait at least an hour for one item even if there is no queue
August 2023 by John Walsh
Awful.No way of calling ahead, so have to go in twice, 3 days apart. Staff don?t seem to care.
July 2023 by Lisa Wells
I have now used the pharmacy twice, on both occasions the staff have been helpful and polite. My prescriptions were ready when I went to collect them. Yes, you have to pre order and return to collect?it?s a system that works perfectly for many!Consider just how many people/prescriptions the staff are dealing with!Well done to the hard working staff ?
June 2023 by Sharon Evans
They were convenient but forgot to complete orders & it made me do double trips, not easy being disabled & reliant on taxis.
June 2023 by Sharon Evans Evans
They were convenient but forgot to complete orders & it made me do double trips, not easy being disabled & reliant on taxis.
April 2023 by Jason Barnett
Pharmacist today is on power trip, rude and insensitive. Never again. Counter staff complete contrast, shame.Wife came away very upset.
January 2023 by Tomasz Pulwer
Slowest service ever, 30min waiting to collect pre-ordered prescription (2 days before) to be told to come back in 1hr, JOKE, this was the last time when I used this pharmacy
January 2023 by Tracy Roberts
Very long queues and rather disorganized though perfectly pleasant staff. It's a very frustrating experience.