December 2023 by Samer Kamal
Scammed by B&Q verified sellersI have been scammed by B&Q verified sellers, I bought TV unit through B&Q website and I have realized that it comes from one of their verified sellers who is actually selling them on Amazon for almost half price. B&Q customer service is the worst CS I have ever dealt with, they are not trained, have no information and not showing any intention to help you. I was unable to hear or talk to them in one instance because of the the other people in the background sounding like the person was talking from a bar with people laughing madly and talking very loud in the backgroundLong story short the seller didn't accept to make a price match and replied with stupid answers that sometimes websites have glitches and the prices can look cheaper which is 100% a lie as the price was the same for at least 1 month on Amazon and still half price till nowB&Q did not take any responsibility or offer any help and said to speak to the seller who of course didn't do anything and seems they just play the role of intermediates to take a commission of sales with no responsibilities towards the customerTook the decision not to buy anything again from those scammers
December 2023 by Darren Hartley-Lever
Stock levels are terrible. Constantly have to drive 15 miles to the next nearest store in order to collect items.
October 2023 by Carol Anslow
I went to purchase a bathroom vanity unit today. Found just what i wanted at a good price was helped by Jack on bathroom department. A lovely young guy great customer service skills and very knowledgeable. Thanks again Jack.
September 2023 by Kate Dann
Not the largest of stores, but has everything you need.
August 2023 by Tom Rose
Incredibly small selection of stock compared to most other branches.
July 2023 by Peter Farley
We had an appointment with a kitchen designer and they were great. They helped us style and lay out the space and then itemise everything needed to calculate the total price which was very affordable
July 2023 by Mike Palfrey
Love this shop, literally have everything I need on this occasion Valspar paint plenty of colours to choose from 2.2 million to be exact ?
July 2023 by Samantha Bell
Reasonable price found everything we needed staff friendly and helpful
May 2023 by Aaron Marshall
Is a good store staff usually are pretty good only had one issue with a member of staffs rudeness but it was late at night and I think they were wanting to go home after a long shift.B&Q have some good app deals which is also on trade point but the click and collect options need to be improved drastically seeing it?s rather difficult to find stock when a product is selling fast.
April 2023 by Ken Lloyd
A very well stocked store. The different areas are clearly labelled, and the shelves are well spaced. Staff members are helpful. As the store is situated on the retail park there is plenty of parking. Other outlets are close by, but there are no coffee chains on the site
April 2023 by sheila holmes
Very happy with my purchases.I had a little problem with the self scanning due to having partial sight but was quickly helped by a customer assistant.
April 2023 by Sam Godwin
Made a 40 minute round trip to find the store had nothing I needed. The materials selection is poor. The real treat was as I was leaving, having clipped an obnoxiously alarmed barrier on my exit, one more senior member of the team visibly shook his head at me, then I was ignored (twice) by another as I attempted to apologise for the very honest mistake. Incredibly rude.
April 2023 by Samer Youssef
Fantastic store. I would love to see timber cutting service added.
February 2023 by Pierre 60
Well stocked store. Very clean and the staff very helpful. Got what I was looking for at a reasonable price.Highly recommended *****
February 2023 by Me and my crazy girls
Nice store with great staff, nothing was too much trouble..
