March 2024 by Daryl Hoare
We turned up unannounced at 12 on Saturday morning, as the engine tray had dropped while away for the weekend. 15 minutes later the car was off the ramp and we were ready to continue with our plans. Fantastic service from the lads that had been working that morning. Much appreciated.
September 2023 by Juno Field
Booked a tyre change for yesterday morning. When I arrived, they claimed to not have the tyre or anything else of the same size, and that I'd have to wait until the afternoon - which is useless to me as I was on my way to another destination.I understand that delays are often unavoidable, but a quick call or email wouldn't exactly have been hard.
August 2023 by D M
Ordered a pair of tyres but they fitted different ones???? Only noticed at home so went straight back. As it happens they didn't have my ordered tyres in stock so had to wait several days for them to be reordered etc.... Poor show.
July 2023 by stephen neal
Great service at a decent price
June 2023 by Harrison Wright
Ordered in wrong tyres caused a day of delay then blamed me and offered no compensation of any kind. Also poor customer service and attitude around the whole matter - worth the extra money to go to somewhere slightly more expensive.
April 2023 by Tim prourban
After reading some of these negative reviews I am truly shocked, and find them unbelievable - quite literally. I wonder if they are made up by someone.My experience with HIQ Stratford upon Avon is positive. I went in there this morning to have two tyres fitted and it was a pleasure - well apart from having to pay for it, but then that is normal when you buy something.The guys were friendly and professional. The price was the least expensive locally and the job was done in about fifteen minutes.Would I go back there again? I don't see why not.
April 2023 by Samantha M
AVOID THIS PLACE!!!! Dishonest and even when caught out, their attitude stinks!!Told me I needed ALL my brake pads done and they quoted the same price as other garages for ALL pads. When the noise continued I went back- they told me I needed ALL my brake pads done. I proved I had just had it done, so they then changed their story and said the pads were ALL fine and I needed ALL discs instead.I went elsewhere and they had only done my front pads, and the front discs didn?t need doing.Wish I had seen the other reviews before I went thereI think the brake pad/disc stunt is a con- They put ?brake pad set? on the invoice but then claim it is just the front that you paid for - even though the price charged provided it was for both- BEWARE!!!
April 2023 by Adam Charles
This MOT test centre failed our car noting URGENT repairs required. A subsequent test at a more reputable centre dismissed these alleged defects, and our car passed the second inspection.An unprofessional and incompetent service provided by a.UPDATE:HiQ responding to my review and requested that I get in touch to discuss the matter further, to which I did instantly.That was nearly one week ago, more unprofessional and rude behaviour yet again.UPDATE:HiQ still yet to address this poor experience, having initially replied to my review.Awaiting contact from an alleged Area Manager with what I would expect to be a form of compensation due to their unprofessional potential fraudulent behaviour.Three weeks have past since the false MOT was originally conducted.UPDATE:Still no contact from a HiQ representative, shocking and totally unprofessional.The date is 20/3/23.
March 2023 by R M
Excellent service, friendly staff, quick turn around and reasonable prices.
March 2023 by Rob Mackenzie
Excellent service, friendly staff, quick turn around and reasonable prices.
February 2023 by Serena Edwards
Can?t thank the guys enough for fixing our van tyres at the last minute.Couldn?t have been more helpful and saved our holiday!Cheers to Josh and the other three lads.Highly recommend.
February 2023 by Caroline Stead
Excellent service from a friendly and efficient team. Thank you
December 2022 by SA
Kept my wife waiting for a couple of hours then realised they'd ordered the wrong tyres. Car had to be kept with them over night with no discount or compensation.Fast forward a few months and My wife gets a flat tyre. Turns out neither of the tyres they fitted were run flats even though that's what should have been fitted (you'd only need to check the tyres you're replacing to know!)My wife and baby had to wait six hours for a recovery truck to take the car to get both non run flat tyres replaced.
November 2022 by Keith Lloyd
Guys very friendly and helpful, sorted my car with no issues and went the extra mile.
October 2022 by twardsmith
Visiting from Australia and got a nail in our tyre whilst driving to the Cotswolds.After being told by another tyre shop that we would have to wait an hour or so before they could even take a look, we found the team at HiQ who replaced the tyre immediately so we weren't running too late. Excellent and friendly service. I wouldn't hesitate to recommend them to others.
