January 2024 by Andra Moldoveanu
All i have asked was for a blow dry with a bit of volume and loose curles .I look like a sheep now very curly no volume at all .To be honest was cheap 25 pounds .But is not about the money is about the quality that you want in the end .I will not reccomend and not returnPic is 10 min after awful
January 2024 by chickon fame
Nicola smyth or calligraphy cut. Whoever is behind the mini car (N66 YTH). Please sort out your driving. It is atrocious and you, with the calligraphy cut branding on the car, are not doing your business or related businesses any favours for driving the way you did this week.Follow basic road laws instead of speeding and pulling out from a give way, inches away from causing a crash and not even apologising for your dangerous actions.Careless driver = careless worker = careless business.
September 2023 by Hannah
I've been going to Nicola Smyth hair for 5/6 years now and I have never been disappointed! You are made to feel so welcomed from the moment you walk in. Everyone is so lovely and friendly and they do make you feel so special. They really listen to what you want and they always deliver. I always love getting my hair done here! Thank you so much
September 2023 by Kate Lynch
Terrible online experience, ordered on a Sunday advised 2/3 days delivery no communication but received a refund 5 days later
September 2023 by Julia Cox
I?ve had the best experience at Nicola Smyth this afternoon!Kathy on the front desk was so lovely and welcoming, from when I called to make an appointment, to when I went in.The salon is beautiful, and a comfortable, relaxing environment.I had a complete restyle by Hannah and I could not be happier with the result. She made me feel at ease straight away and knew exactly what would suit me.Very pleased!
September 2023 by Alison Hughes
I have been coming to this salon for a while now and continue to have a great experience. I have difficult, thick hair which I struggle to control. Hannah is a fantastic stylist ? she always listens to my frustrations and understands what I am trying to achieve. She really ?gets to grips? with my hair and consequently even when it grows, it totally keeps its shape - something that?s important to me as I work at a senior level in a corporate role. I cannot recommend her highly enough. (Also love the touches in the salon - an amazing choice of hot and cold drinks regularly supplied and the wonderfully stylish Kathy on reception for whom nothing is too much trouble).Services: Hairstyling
August 2023 by Sabreena Y
I came in a few weeks ago, having not visited the salon before, and had my hair done by Jennie; it had been very long and wavy for ages, but, due to the nature of my corporate career and wanting to look more professional, I needed layers added and quite a different style! She did an excellent job (I had to come back for a slight change, but ended up with the exact style I wanted) and clearly knew exactly how to cut layered hair. I have had multiple friends and family compliment me and ask me where I got my hair done over the past few weeks!The salon itself is also quite high-end, if that's what you're looking for. I usually go to one of Birmingham's best places, so am admittedly hard to impress, but the customer service is top-notch with everyone being quite helpful and friendly, and they also have a lovely little shop with all the hair products you could want. If (like me) you're someone who doesn't go to "any old salon" and wants your hair done very well, I'd really recommend Nicola Smyth!
July 2023 by Wendy Boast
Marie has done a wonderful job of helping me transition to my silver blonde colour and the cut she does is just perfect - highly recommendService: Hairstyling
July 2023 by Kate Brennan
Great colour and cut from Phoebe! I would thoroughly recommend her, she takes alot of care with her work.Services: Blowouts
June 2023 by Ria Sahota
AVOID!!! If anything goes wrong you will receive terrible customer service!I had the Brazilian Blowdry with Hannah after having a consultation. I have curly hair and expressed that I wanted to relax my curls into loose waves, and change my hair texture temporarily. I even showed reference pictures and was assured that I had the ?perfect? hair type for the treatment. She called it the ?straightening system? as I went into the consultation enquiring about a different service and she said that this would be more suitable.I did have good customer service and found the experience to be relaxing. However, when I washed my hair a week later to reveal the final result, my hair was nearly the same as before. It was still frizzy and curly. The roots of my hair were slightly straighter but my hair felt more unmanageable because the frizz would not go away even when using my curly hair product. It was also uneven so looked wonky-a section at the back was almost completely straight. I spent £275 so I contacted the salon by email, with photos. They called and I had to travel back to the salon by train. They did not mention anything else on the phone except for wanting to ?feel? my hair.Upon return, Hannah told me that my hair looked ?less frizzy? but I knew this not to be true. I repeated what I had said in the email about my hair still being curly and unmanageable. Sarah (senior director) was brought over and told me that the Brazilian Blowdry was not going to affect my curl pattern and that it was just for defrizzing. I expressed that I hadn?t been told this in my consultation, despite asking lots of questions. Even if the treatment was for defrizzing, my hair was hardly ?manageable with reduced frizz?. After some back and forth, Nicola (the salon owner) came over. At this point I was sat down with the 3 ladies surrounding me and standing over me. There was a lot of hostility directed towards me and it seems that they were trying to intimidate me and make me doubt myself.Nicola claimed that she had heard the whole consultation and strongly insinuated that I was lying about what had and hadn?t been said. I was spoken to by both Sarah and Nicola with condescension and felt extremely gaslit. The whole exchange was hostile on their end and almost brought me to tears. I wish that I had recorded the initial consultation and this exchange as evidence. At this point, I had not asked for any compensation but had clearly come into the salon for a resolution. Nicola was very rude and kept saying that she needed to get back to her client (despite me booking a timeslot and travelling to the salon to sort this matter). She said to me ?You aren?t getting any money from us, you can either have the treatment again or leave?. I expressed that I needed my money back so I could have the treatment redone elsewhere, and that I did not want to repeat the treatment because it had made my hair look worse than before, so why make the same mistake twice?She had effectively called me a liar and angled it to make it seem like I was trying to scam them out of money, but then somehow offered me the treatment again for free. They were not afraid to speak so rudely to me in front of their other customers, who were watching behind us.I emailed the salon later that day and received a response from Dan. He said that I could have a refund but would need to arrange a time that we could speak over the phone. After several days of trying and failing to get through to him, a receptionist gave me the refund. Thankfully I got my refund, but it is not worth any of the hassle and bullying that I experienced. There is another 1 star review on here, the lady seems to have had a similar experience to me. If I could go back in time I would never have set foot in this salon.It is clear that they are outwardly nice until you express dissatisfaction, in which case they switch to being hostile. If they had simply owned up to their mistake and given me a refund without so much hassle, I wouldn?t be writing this review. AVOID!!!Services: Brazilian hair straightening
March 2023 by Emma McCulloch
I absolutely love visiting Nicola SMYTH, one of the best salons in Warwickshire. All staff are so lovely and it just has a fabulous vibe. Thank you so much to the team never disappointed and my step daughter wants me to take her here all the time from now on. Thank you all so much!!!
February 2023 by Sarah Tsang
I have been using this salon for a few years now and wouldn't consider going anywhere else. Staff are friendly, welcoming, and offer a great service. The salon has a relaxed vibe and you are offered a drinks menu on arrival with a lovely selection of teas and coffees. I have wavy/curly hair, and both Jennie and Marie have helped me understand how to care for and style my specific hair type. Staff are great at communicating and listening carefully to what you want from your visit, and have helpful suggestions to help you achieve what you are looking for.
October 2022 by dawn woodward
Very nice place staff very polite,prices can be expensive depends what stylish u have and how much you want to pay.
July 2022 by becki scullion
Had a brilliant experience at Nicola Smyth today. The staff are so friendly and professional, had a hair cut booked in with one of the trainees and she was amazing! Couldn't have asked for a better cut. Highly recommendService: Hairstyling
July 2022 by Alison Mitchell
I have just been for a texture cut and blow dry with Millie , I am absolutely delighted with my hair ,I am totally transformed ! Her attention to detail was amazing and her blow dry skills were fantastic, I loved the salon , I love the fact that she used a Dyson Supersonic to blow dry me ! Highly recommended! Thank you MillieService: Hairstyling
