December 2023 by Cherie Davies
Visited here the day before Christmas eve and a present I was after was out of stock but the lady offered to reserve one from the delivery they was getting xmas eve and told me the best time to come to collect the next day to beat the queues in and out the car parkThe only reason for the 4 stars is the following day the staff members were very miserable and lacked the customer service I'd recieved previously
December 2023 by Kev- RecordZ
Imagine buying a PlayStation 5 for my sons Christmas gift and the console won?t turn on, absolutely ruined my sons Christmas, aren?t this things checked before selling? So disappointing ?
December 2023 by Usmaan Nasir
35 year old who clearly looks his age asked for ID and refused aplaystation game!Really annoyed with the experience here and the staff working at this site. I am originally from Cardiff and wanted to pick up a game for a gift for my nephew. However all stores were out of stock, so I was visiting bham on the weekend and thought it was perfect and could pick up the game while im there.Asked for ID (I clearly understand the rules and totally support this, but when I clearly look my age and if not older, its abit of a joke e.g. have a receding hair line, hair loss and a thick full beard with a wrinkle on my forehead??)The manager came out and supported this and said she would have asked the same?? - Clearly just supporting their staff but they really need to be realistic, this rule is here for a reason and not to be played with)I funded this via gift card so then had to wait for a refund onto this before I can purchase elsewhere - In the end had to buy from somewhere else using a different payment method and not able to use the gift card as it was intended for.Absolutely joke by the two girls working there on Sunday 17th December.
December 2023 by Samantha Elwell
Good service
November 2023 by Abbie Round
Not very happy with the staff that work here and the supposed manager that dealt with me does not know how to manage her staff. My partner had bought a radiator from here as our room gets really cold and we had one previously which heated up the room efficiently but broke which led us to get a new one. When we turned it on it was no where near to being hot and was barely warm. We never used it after this. We went to return this today for an exchange which was the same price and more similar to our old one. We had explained to the staff that it wasn?t heating up the room efficiently and was only getting warm. One of the staff had then said he needed to test it in the back and he?ll be back. He came back to say this was hot to the touch and we can not exchange this because it has already been used and in his eyes not faulty. Me and my partner explained the first day we had got this we had it on for a long time and was definitely not hot to touch. We were not trying to get any money out of this we simply wanted to exchange. The manager had then come out explained we can not exchange as it had been used. At this point me and my partner were getting irate as we had spent money on this and couldn?t even use it. The male staff who dealt with us at the start then started laughing at my partner. The manager did nothing about this. We also had bought a lamp from Argos the other day, used it but realised it was too short. We explained we returned this lamp no problem even though it was used. The manager then replied whoever did that shouldn?t have done it. Whoever was manager on duty on 13/11/2023 needs a serious dealing with. We now have a £40 radiator we can?t use. The customer service was disgusting. My partner is a very consistent argos customer and genuinely can?t see any of us going back here.
August 2023 by James Barber
Still like thd stand alone store
April 2023 by Renata
Argos is an irtennet site where I do my shopping very quickly. The app is easy and fast to use. Deliveries are delivered quickly. The product is right for the price. There is no problem with the return of the wrong product. Argos Longbridge has great friendly, very helpful customer service.I recommend.
September 2022 by Scale Stuff
Brought a phone,it didnt work kept closing apps and pages while in use,had it less than a day wouldnt except a return without recorded proof
September 2022 by BadgerCam RC
Brought a phone,it didnt work kept closing apps and pages while in use,had it less than a day wouldnt except a return without recorded proof
August 2022 by D Sharpe
Manager needs training- had a faulty product spoke to a duty manager named Sam who does not know how to speak to people or explain herself. not fit for the position and walked out more frustrated with her rather than my device.
July 2022 by Delon Sharpe
Manager needs training- had a faulty product spoke to a duty manager named Sam who does not know how to speak to people or explain herself. not fit for the position and walked out more frustrated with her rather than my device.
July 2022 by Sir Hiltons
I won't be using this store again after dealing with the rude staff here, from being told I'm standing in the wrong queue to not listening my questions or issues.Better signage and better trained staff are needed.
June 2022 by Queen_ 3576
Helpful didn't have to wait all that long ??
May 2022 by Andy Pryce
Great variety of products at reasonable prices. We'll laid out. Helpful staff.
January 2022 by F T
Very rude manager,preoccupied and setup before I even start discussing my issue On 20th March ,Iwill not attend this branch ever.
