January 2024 by Naz S
Asda, the little store is great . I suffer with high anxiety and can't do big major supermarkets. My only problem is the security guard, who does he think he is? He's a sad stupid paranoid man who thinks everyone is A thief and he will pounce on you. I found him to be very unreasonable
December 2023 by Jason Day
There is a pretty Asian woman (Sam) whom asked on occasions to write a review as I shop there at least 2 times a week for many years . Personally I like the people who work there , it's well managed and always has a good range of products . Immaculate and professional service . Give them a pay rise .
December 2023 by Mohammad Sadat
My father Imtiaz has had very good experience here, great customer service by Sam, keep up the great work, will be looking forward to coming back
November 2023 by Asha Pahadia
Its diwali time but management didn't bother to put any Diwali offer, no fireworks on sale.... Feeling very bad. I asked them for fireworks and they said "we have put at the back, will bring outside middle of the December"... Means they don't bother for yhe communities celebration. Highly disappointed
September 2023 by Dan
Went there at 7am on a Saturday staff walked in before me and said it opens at 7am I said it's 7.02 gave me a funny look and locked the door came back after 20 seconds and opened, whats the point of that, they don't have much selection compared to the bigger stores, couldn't buy what I needed, waste of a journey never going there again
August 2023 by Naimah Gibbons
I shop regularly at this asda's, it has a big carpark with clothes recycling bin at the top end, cash machine, click & collect & nice little halal meat section. Staff here are mainly pleasant and helpful , on one occasion one of the ladies who worked there paid for my shopping as I had a issue with my card and didn't want the money back either ? Majority of the time shelves are well stocked and you can get mostly everything you need here. There's also a small stationary section/toys and home items.
August 2023 by S Mar
An average asda that is quite small but has thr essentials. Baby section is often lacking. 90% of the time have to wait for someone to serve at parcel collection area. Some people, especially mums with newborns cannot afford to waste time like this. Most of the staff are always looking moody and shouting at eachother across the store.... but a man called YOUSSEF who I was served by yesterday had exceptional customer service skills :)
July 2023 by Simple Cures
UPDATED 15 July 2023 around midday asian female on the till, can't find reciept with exact time, looking at the reviews it comes down to very poor management and seems like an ongoing issue that has not been addressed. Really poor till staff they seem more interested in having a conversation with colleagues than serving customers, dashing the items like it's their dad's house. I advised till staff I have X number of items she couldn't of cared less. Surprised no one has picked up on this....
July 2023 by Munir Hussain
I come to this store atleast 5 times a week the staff are lovely the big problem is here they have not got enough shopping trolleys only a few I always need a trolley but never available have to carry two baskets which is pain can you please sort out shopping trolleys
June 2023 by Ramzino
I was served by a lovely lady named Zarka and she provided excellent customer service! I was after a specific product that i could not find and she saw me looking confused and promptly came to me, asking me if i need any help or not. 10/10 service!
June 2023 by Nighat Aftab
Went asda yesterday 21.6.23 it's a joke I've been going since netto closed. This asda have no trollies. Only 3 rest have baskets we do weekly shop. Then they open a till as we have full trolley. But yesterday had the worst experience of my life no one open the main tillsand with full trolley. We had to use self scan and it was horrendous.once my daughter did her shop and to find out after paying they had no bags she walked 20 mins with items I. Her hands. I've really had enough also prices are sky high compared to small heath. This has to be sorted before I take this further as I don't drive and its local to me. I know all the staff they are all polite never had a problem. Management problem. Many are complainingNow will go tesco or smallheath asda for big shop. Never again in this asda
June 2023 by Sabah Akhter
This is my local supermarket. The staff are always helpful and supportive. Especially shaz and kaz who are always willing to help.
June 2023 by Ayesha Siddique
Visited the store 12.06.23 at 7pm. Rude unhelpful staff and no customer service skills whatsoever. CANNOT BE A COINCIDENCE ALL THE REVIEWS ARE 1 STAR. I went to collect my click and collect order but staff refused to hand it over as they wanted ID. if this is required, we need to be informed within the text message or email and yet the small heath Asda doesn't require ID. Need better management and staff who care for customer service.
June 2023 by Aisha
Staff are so unbelievably rude! Lady at the customer service desk scanned my items and then tried accusing me of not paying for the drink! She checked the receipt but didn't understand what a frappe was on the receipt so made me pull out my items one by one and count them, so humiliating! No apology received. I filled out the customer service survey on the receipt and asked for a reply but still no reply.
June 2023 by Khuram Rahim
Avoid this place really obnoxious and racist employees. After waiting for more than 20 minutes for my collection order, I went up to customer service and was instructed to wait. I inquired why it took so long because there was only one item, but I was told (IT IS WHAT IT IS) and if you don't like it, don't come back. That young lady with the spectacles was it.
