January 2024 by Sarah Siddiqui
Some feedback on your click and collect. Yesterday I picked up my collection and only realised when I got home that 6 items of my order were missing! All the fridge items of my order had not been given to me.I rang your customer services, who although were helpful, could only offer me a refund. No compensation given and I now have to go out and buy my missing food items today.Might I suggest only offering 3/4 click and collect slots a day too. I believe this would help reduce customer waiting time. As on average, I have to wait 15/20 minutes for my order to be ready.Other supermarkets are already waiting in the car park with your food on your arrival and its a smoother experience.
January 2024 by thebrummieyorky
The opticians are a waste of time. Don't return calls made personal visit waited 10 minutes left because no one bothered to serve even though only 1 customer there.
December 2023 by ?? ?????
On Thursday 7th December I attended this store because I wanted to grab a drink lo and behold I found a coffee machine the excitement of getting a coffee instead of a cold drink befell me. I chose to get a coffee and then realised there were no lids and no sugar near the machine for a regular coffee, so I asked the security guard very nicely do you know where I can get sugar and a lid for my coffee he looked at me in disgust and said ?go to the customer service desk? (the area where people return their items) I then replied ?what great manners and customer service you have? he then proceeded to raise his voice and shout at me to say ?it?s not my job? wow it?s not the job of the staff to help customers in need especially when they have a hidden disability abosolutely disgusting behaviour. I then proceeded to go to the customer service desk and two ladies Vanessa and I cannot remember the other one went out of their way to help me and got me the sugar and the lids I was asking for and allowed me to pay even though they informed me ?next time love I?m sure it?s the kiosk desk that are supposed to do this but we will help you? now that?s customer service.Bear in mind I?m a new customer only came in here once or twice so I am unaware of how the system is with the coffee machine. It?s funny because the two kiosk people were chatting away and watching me have a disagreement with the security guard and could clearly see I was at the coffee machine so the fact having a chatterbox conversation was more important than customers is beyond me. I will not be coming to this Asda ever again. My disability does not allow me to go places that treat me unfairly or with poor customer service I cannot go or buy from places that make me feel uncomfortable. He needs some customer service training and needs to address his anger issues as he obviously was having some problems and thought it was Okai to respond to customers this way. If someone asked you where this isle was would you shout at them and say it?s not my job to tell you that appalling behaviour. Time of altercation between 1pm to 1.30pm
December 2023 by Foxy Brown
From what I'd experienced there it s a very popular store.You can get all your shopping under one roof. Great experience
December 2023 by Christopher Collins
It's an Asda and does everything an Asda does.Possibly in need of a refurb, Toilets not in use and lots of stuff pushed into the cafe area. Looked untidy but I got what I wanted so all good
December 2023 by Nav 786
Visited store on 18/11/23 at 9.40pm and the store hardly had any stock left on shelf?s, only small Green milk was left in milk section and only hovis brown bread in bread section. Also the ASDA DELIVERY VANS block our roads causing major traffic jams it?s getting ridiculous - image provided.
December 2023 by shammi rahman
This review is specifically for Little Angel Nappy Pants and not Asda itself. I've always used these nappies for my daughters for years and they have been really good until recently they've kept the same packaging but changed the quality of the nappies completely just not the same material at all. If the next pack contains the same quality then I might have to change to something else for good.
December 2023 by spawnofsatan6d6m6y
Asda chilled markdowns are a joke they no longer do a third markdown so when they take off 10 to 20% in the afternoon that is it the amount of food that is going in the bin is disgusting the other day 4 organic chickens in the bin all because they only took £3 off them and they were still £7 plus. Asda insurance needs to be pulled as they are not doing their best to sell the food especially in this climate of hardship across country. Plus for some reason on days at the beginning of the week markdowns are being removed from the shelves before 5:30pm yet from Wednesday onwards 7:30 to 8pm I did question this and got told ?So what it is what it is? by a manager I watched as several people who had just finished work look for markdowns and none were available. I know that markdowns are done by one colleague but the one in the beginning of the week is incapable of doing the job. (My opinion)View less
December 2023 by Saffia Sajid
Click and collect at this store is an absolute joke, never again. Ordered some items last week, had to wait ages for order to come out and then eventually when it did half the order was missing. Took many days to get asda to refund, never again, definitely would not recommend click and collect. Staff should do their job properly and check the full order when picking and packing. Absolute joke. Awful service.
November 2023 by Annum Zahid
So I was doing my normal Sunday shop as I usually do and I witnessed something I never would have thought I would see in a supermarket, I?m assuming this person was a ?manager? of some sort with the way she was going on but she was ?shouting? at colleagues in front of customers like they were children in a playground and it wasn?t nice at all to watch, she should not be doing that on a shop floor for people to witness if she has an issue with colleagues she should take it behind closed doors and talk about the issue! I?ve never seen this person/manager before while shopping but I come across these colleagues she was screaming at on a regular basis and they are very pleasant and helpful young ladies which made me feel really bad for them, please have a word with your management team and teach them basic manners and shop floor etiquettes especially the female one with short brown hair, I think her name is ?Liz? as I overheard someone call her, she is very rude and needs to learn how to talk to colleagues with respect. (Wouldn't even give it 1 star !!!)
November 2023 by Howard Jones
A good store selling everything you would expect from a major supermarket.Plenty of free parking for the usual time periods. The store was clean and had good WC facilities.
November 2023 by pearl weeks
Staff are a huge let down for this stop. Security busy chatting with staff instead of doing what he is paid to do. Never no baskets at the entrance when asking staff told to find one at self serve only to be shouted at as the first basket I seen was being used for an out of order self service till. I will not visit again thanks to my treatment off staff and security made me feel like a piece of scum. With all the staff on the floor the toy section is like a dump busy your day earning your wages instead of standing around chatting.
November 2023 by Kris Kristofer
Does Asda use renewable energy?To drive progress on Scope 2 emissions we will purchase or source 50% of our electricity from renewable sources by 2025.
November 2023 by joseph o'brien
They've got rid of a huge number of tills and gone down the self service route.Bad decision.Many local residents in Small Heath use Asda and not all can follow these self service checkouts. They are in a long queue so you can't see if there are any free. On my visit, two had broken down. The store assistant at least was helpfulPrices are not competitive in here . Place needs a good clean. Declutter. More space cpr shoppers. Litter outside. Car park is illogical ! Sad decline as this was the best supermarket in brum for a long while.
November 2023 by H's Honda
Been coming here for 30 years and have seen it go from strength to strength. Catering for the communities needs. Good parking. Good selection. ?
