January 2024 by M H
Got moaned at by a member of staff for paying for items before 11:00 on a Sunday. Why let customers have access to self check out before 11:00am if customers are not allowed to pay for items before 11:00am?
December 2023 by Samar Iqbal
A Very big spacious store, but staff are so uptight and very judgemental who walks in and leaves the premises.Baskets and trolleys are so filthy and get placed outside the lousy car park which is very hazardous.Prices are very misleading on certain labels as well as written in very light font which makes it so hard to tell what it is.Cashiers don?t have any empty when mistakes are questioned at the till/s.There are so many issues that it?s plain to see, but the stupid management is brushing it under the carpet as if it doesn?t exist.The whole process of the shopping experience goes right out the window.
December 2023 by Mike Byrne
O.k for local shop plenty there. They can run out of some food especially as some people grab large amounts of baguettes and milks which isnt on really. Lots of choice and prices are better than other stores although on certain days it gets rammed wouldnt say its a great shopping experience, kids in the way, rammed all the time much prefer other stores with less chaos. Have to say the cars are terrible and you end up dodging them.Also terrible experience yesterday. Some bloody weirdo shouted me and came up to me about trolleys where the hell is the security. I have been unwell all year and didn't need the stress. Bloody weirdos there not going again. The trolley system is stupid. I have to get a bus and couldn't push the trolley nearer the stop. My arm was already injured and hurt even more now. I had to push it back to get my token out. Utterly ridiculous just disgraceful. Dodgy place not going again! ?
December 2023 by sumaiyah khan
I was at the self service check out today, and when I called a member of staff over twice,each time she ignored me???? How is this acceptable? On once occasion she ignored me and served other customers surely thats discrimination,and the other time she just stood with her back to me.I didn't catch her name but she always seems to be stationed on self service.I really would like an answer
December 2023 by Salma Khan
I had a very bad experience at Asda today with one of the staff members she was very rude to me as I was speaking to her and she was not interested. Her name is aisha or eesha and she?s abit chubby, she looks Asian. I am not happy with her service at all!!!!
November 2023 by Yahya Yousif
I live 4 mins walk from Asda Cape Hillfirst time I'm writing about a supermarket or make Written complaint qz i dont like to make trouble to any one and no one have time to write complaints or stress him self but now it become Serious , dangerous And scary .I have been shopping at this Asda since it has opened so over 9 years atleast. It use to be great place never aver has issue before with no one .What's going on at this Asda !!!!The attitud of some of the staff and managemer is atrocious , It's just a total mess it is beyond a joke the supermarket become Gang place to some staff This is the right description of what is going on there.In one month i talked to the manager about 2 of the staff 4 time and nothing happen but it is going worse and both of steff Gang together with them manger who caver them backand they become more surly ratty and They are punishing me Because I opened my mouth and i spoke and I make a complaint about one of themComplaint about any of staff and all of other staff with them manger they will make Trouble With You From Nowhere until they make you regret the day you open your mouth about one of them and they will drive you to make you scare coming there until you stop coming there at all they dont care the name of the place they take them Slaley in the end of the month and they have manger cover them back and they caver her back Gang System .
November 2023 by hh ggh
Visited the store today just after 1pm.The queues at the checkouts were beyond ridiculous. There were people in every aisle with trolleys and baskets waiting to be served. The queues went all the way to the to end of the aisles from the start of the checkouts.Even the scan & go and self scan area was completely rammed with queues of customers.It was a good 25 minutes before we got to the checkout and paid for our goods.We thought about leaving our shopping but needed the items.There seemed to be no staff on the shop floor managing the queues.Perhaps it would be a good time to look into the management of this Store each and every day and how it might be improved.This is one of the only large Retailers local residents rely on.It would be helpful for a strategy to manage the checkouts .Thank you.
November 2023 by Sukhi Kaur
I have been shopping at this Asda since it has opened so over 8 years atleast. It use to be great. The click and collect service has gone so bad that you are most of the time waiting for anything from 15-30 mins before someone comes to give you your parcel. No one cares. The attitude of all staff and management is poor. It's just a total mess. I have no choice but to order online as the store does not stock much clothes etc. But it is beyond a joke
October 2023 by Pavan K
George and home section is probably the best thing about this store. The fresh fruit/veg section is always understocked. Rest of the store is pretty good, however the till service is atrocious to say the least. Today I spent 8 minutes shopping and 30 minutes in the queue. Queues were to the end of aisles if not beyond with only 3 tills open and for some reason a total of 7 staff in the self service area. I appreciate staff may be needed there but isn't it self service? - does that not mean more staff to distribute elsewhere? Very perplexing. What's worse is a lot of elderly people shop here and it's so sad that they have to stand and wait so long to be served. Have some consideration for your customers.
October 2023 by Novjit Gill
The worst Asda in Birmingham. I?ve seen employees come to this place as lovely people, and turn into the most miserable, unhelpful workers you?ve ever seen.Arrogant people on till support, moody stockists, lots of f-bombs from them, requests for help turned into attempts to make the customer look stupid.Additionally, check EVERYTHING you buy. Came home yesterday with 3 items past their Best Before date.The staff here do not care (presumably because of the awful general standard of customer), and it is a vile place to shop.The only good thing about it is the pharmacy. The staff there are lovely.
October 2023 by Ahmed Ammar
Very disorganized supermarket with empty shelves most of the time might be because of being in poor areaI would put blame on people visiting and their unacceptable behaviours more than those working in the supermarketTry to avoid if you are not living very close to this area
September 2023 by Julia Sara
The worst ASDA ever.I recently was hospitalised and as I recover I have ordered groceries from the store.After 1.5hr wait I have received rotten food, full of mould and completely uneatable food. It was so rotten it started leaking in the bag!!!This is unacceptable and makes question any common sense of the staff. I want refund and the person that is responsible for picking and packing be held accountable. Complete lack of shame! On top of that half of my ingredients was removed, ingredients that I know are ALWAYS in store like potatoes - not even replaced, removed!!!No help whatsoever!!
September 2023 by Ali Alawsy
During my recent visit to the ASDA superstore, I observed that prices have been gradually increasing. This is a concern for many shoppers who have come to rely on ASDA for budget-friendly options. However, it's worth noting that the store still provides a vast selection of products, excellent customer service, and a convenient shopping environment.While the rising prices are a drawback, I continue to appreciate the store's commitment to quality and variety. I hope that ASDA will continue to balance affordability with the needs of its loyal customers as it moves forward.
September 2023 by TheProudtobesyrian
This is the worst Asda in country staff very rude not happy to help halal butcher never happy to serve you always no lamb mince even 3 pm the to lazy to make some floor always dirty,I guess this very bad management as all staff don?t look happy at all ,I used come for the last six years for shopping at this store but yet today my last visit I don?t need this stress into my shopping!!
August 2023 by Adam Empson
Do not order from this place they will either completely change all of your order and give you only 2 items remaining or they will just cancel it completely, waited 4h for an order and It never even arrived, turns out they changed the order but then within an hour after doing so they just could not be asked to continue with it and cancelled, no communication or any compensation for there own fault