November 2023 by Jack Ragsdale
If I could leave less than 1 star, I would. Absolutely useless hub: they don?t answer their phones, and unprofessionally mess around with delivery without efficient communication. They are impossible to work with.
October 2023 by Lillien
Horrible experience. Rude staff. Casted many dirty looks because my friend dropped something by accident. Was told to sit somewhere else despite having a visible disability. You wouId think they would be more understanding! (And they call themselves professionals!?)Usually love coming to this store but won't be coming again.... ?
September 2023 by Mizan Abu-Eesa
Can't go wrong with B&Q. Well stocked, spacious, A-Z for everything you need to do up your home, garden and drive. Reasonable prices on some things.I didn't like the fact that you need to book an appointment to sit with someone to design your kitchen. I saw 2 employees in the kitchen department and because I didn't have an appointment booked, they refused to see me. Under normal circumstances, that's fair, but the day and and time I went, they were not busy. I was there for over an hour and they were sitting around doing nothing (actually, playing on their phone, unless someone asked them something). They used zero initiative to approach customers for assistance.
September 2023 by Dylan G
I went to get wallpaper and paint, and had no issues.Had to go to the paint mixing desk to get a shade I wanted, and they were helpful with suggesting what paint I should get for what I needed it for.I used the self checkout with my card, no problem.
September 2023 by siegbrauu Aaron
They're not very good at handling complaints as I tried telling them they sent the wrong bag of gravel but was told it was covered in dust. I trusted them and put the gravel down but after rainfall it was still yellow so I called and they said they had sent the wrong bag and would sort it. After more than 3 months they hadn't gotten back to me and after lodging a complaint to paypal they said they would refund me if I brought the gravel back.... how the heck would I even bring back a whole bulk bag of gravel? So I had to take the loss and they will get away with it because I have no power to lift a bulk bag of gravel. (in the photo the yellow stones are the ones that were sent out incorrectly)
September 2023 by Haleema
Gone are the days when you went into B&Q and got help from experienced staff. Now its seems we have more experience and knowledge then them in store!! No one wants to help. Even if you ask them. They said ' I dont work on this section and walk away. No point trying to call for assistance on the help button they have on the customer service areas. The help button is plugged out.
August 2023 by GramaCri
Worst staff in the world - rude, disrespectful and unprofessional. The staff that answer the phone is absolutely terrible and unhelpful. They put twice the phone down while I was still asking for any update about my delivery after a very long wait on the phone. The delivery has been canceled and rescheduled 3 times, and 3 times they failed to deliver my items. I waited for the entire 3 days at home and didn't even get a text to inform me they wouldn't have delivered that day. I ended up collecting 30 packs of laminate myself using my car, and carried 30 packs of laminate (14 kg each) on my shoulders up to the 27th floor. An absolute nightmare. Stay far away from B&Q.
August 2023 by J Duggan
Young lady helped me with a Belfast sink this evening so helpful nothing to as too much trouble for her she also bought a colleague over to help lift ft it for me and explain how waste goes on. Then when I got to till a lovely young lady served us and she was just as helpful and kind wish I knew there names
August 2023 by Callum Barmi
Great clearance on outdoor plants.Good to see they are being cleared before they are beyond saving.Lady who works in the garden centre is very helpful, always kind and very knowledgeable.
July 2023 by Habeeba Afzal
They really should sell drinks and snacks by the register. Strange that they don?t. What if someone?s blood sugar levels went low while walking around this warehouse.
July 2023 by Qamar Aziz
Brilliant staff and help alway will come back to this store
July 2023 by cheryl arnell
Well stocked ..helpful staff and some good offers on.
July 2023 by Kenneth Brown
£30.00 for delivery of 4 items costing £27.35. I could throw a stone and hit bq that's how close I live to them, ripp off.
July 2023 by costas christoforou
If you order a bathroom fitting you could be waiting 5-6 months for fitting and they may push the date back again as it happened to me . Not happy at all but once they have you committed that's it you have to grin and bear it . I would sergest looking elsewhere as it's not worth the wait.
June 2023 by Long Long Duong
The staff here are terrible. when I and some other people went to the counter to pay they didn't pay us but told another set of parts to do it, and when I got there they said it's not their business. not only me but many Another customer had the same problem and it took me 2 hours to pay and order, ridiculous
