September 2023 by TriciaMV
Excellent breakfast and clean hotel. Great location for Birmingham Rep. Comfortable bed but very poor air con in bedrooms which during hot spells does nothing and the room remains stuffy, hot and uncomfortable! Fridge was a bonus for keeping water cold and medication (insulin) cool. However, need support from management, you're on a loser! For 43 years I have had the support of hotels throughout the UK and Europe to freeze small ice packs that keep my insulin cool when travelling. So the Hilton Garden Inn Birmingham was the first hotel to ever refuse my request. I emphasised to the Receptionist how important it was - she refused but said she would ask the Manager who also refused. To make matters worse the Manager couldn't even be bothered to come to the front desk to speak to me and try to help resolve the matter especially as it was the day temperatures would exceed 30c and my insulin needs to be below 8c. I was devastated, anxious and worried! The idea of injecting warm insulin later that day as we made our way home by taxi/train freaked me out so we cut our last day short and went straight home.
September 2023 by Q8018SCseana
We booked an airconed room. Arrived aircon wasn?t working. Engineer is coming next week. Once the heatwave is over ????. 400 rooms without aircon. False advertising I think. Everone we spoke to was pretty upset and ran out of fans. Hot conditions but don?t pretend that you have a solution if you don?t.
September 2023 by 467lewist
Connor and Essha have provided the best bar experience I've possibly ever had. Connor with his cocktail skills, Essha with his singing and smile in tandem they make the bar a must visit on its own, in conjunction with the wonderful hotel I would highly recommend for all visitors to Birmingham!
September 2023 by nickg220
We are towards the end of our 3 week trek around the UK staying in mainly Hilton Hotels and each hotel we?ve stayed at there have been issues !! It?s not the issue that?s important but how it?s handled by the staff !! I have to say that the staff at the Hilton Garden Inn Brindley Place were by far the most friendly , accommodating , helpful and just plain nice people which , being in the hospitality industry myself , is not easy to assemble in one location but it seems that HGIBP has pulled it off from the top down !! Well done !! Just a few shout outs to Ken ( front desk ) , Vicki ( Kitchen Chef ) and Connor ( Bar ) !! ALL the staff were excellent but these stood out as bright stars in a sea of bright stars !! Next trip I know where we?ll be staying !! AAA +++
August 2023 by Larrythenomad
Family and friends stayed here for a gig at the Utilita. Hotel is.a great location for restaurants and short walk to the venue. Great bar and public areas but bedrooms a bit tired. Reception and bar staff very helpful and friendly.
August 2023 by Joven B
Room was great and breakfast was lovely. The hotel is situated in a great location just walking distance from Brindleyplace. Would recommend this hotel if you?re looking for a quick stay near city centre and nearby areas. Everyone in the hotel was amazing.
August 2023 by Radio_Vampire
This is a nice hotel is well positioned in the centre of Birmingham and I have stayed here on multiple previous occasions. The price I paid on this occasion was £85 for a single night plus the cost of car parking. It is worth noting that the car park it tight for a large car, so care is required. If the Hilton Car Park is full there is a well-lit NCP next door where you get a discounted rate if staying at the Hilton. Just ask at reception. On this stay I have marked down a point because the hotel's entire a/c system had failed and the room was at 25°C, thankfully the windows do open which led to a comfortable night at the exterior temperature was around 16°C. The bathroom is compact, my bathroom, though generally very clean could do with a steam clean of the grouting in a few areas of the shower cubicle, otherwise the room is comfortable and very well kept. It is a shame they have moved away from providing individual shampoo and soap bottles and gone to dispensers that just degrades the overall experience. Given the price paid I really should award 5*, but I felt that on this occasion the lack of a/c merited a downgrade.
August 2023 by Tour14614316927
Stayed here for a couple of nights over the weekend. The bar staff were amazing, especially Connor, Kat, and Eshaa. The hotel is convenient for the tram into the city centre. There seemed to be plenty of pubs and eateries around. We ate in the hotel which was very nice and priced well
August 2023 by nduddl419219
Always made you welcome food was amazing and the staff was polite and friendly and always went above and beyond the room was very clean and fresh but the staff there was the highlight of our stay there can't thank them enough
August 2023 by clivebQ9056KX
Excellent hotel. The restaurant / lounge / bar area is spacious and comfortable. Service is good. Breakfast is very good. I'll stay here again if I'm passing this way. Five stars from me. The central location is also a big advantage.
August 2023 by susanforgie3
Really exceptional staff throughout the hotel. Thank you ? They made such a difference to my stay and I will stay again whenever I need to. I had to b there because of a family medical emergency so I was a little bit stressed and they responded to that situation.
August 2023 by 558rutho
Shower not working in adapted room. Toilet seat broken. Very small bathroom if in a wheelchair. Toilet door rooting from the bottom. Disappointing when you think of the room rate.breakfast lots of choice and good location. Check in a good experience
August 2023 by 10Gary
A decent hotel in great location close to the city centre, ICC and Utilita Arena with many restaurants within a short walk. We are regular guests here, all the staff are very welcoming and helpful. The rooms are comfortable and and clean with air conditioning. The restaurant offers a great buffet style breakfast with a wide variety of options. Evening dining is well catered for with a good choice of well cooked and presented dishes. The restaurant staff are particularly attentive, Kat leads a great team which includes Eshaa and Najsika. Nothing is ever too much trouble for them.
July 2023 by peterhL860SK
Great stay at the Hilton Garden Inn Brindleyplace! Great rooms, great meals, and a great breakfast. Staff very polite and attentive. Shout out to Connor in the bar, always welcoming, and makes a mean Irish coffee ? Very good location also.
July 2023 by Gulaycans
Everything was perfect. I appreciate the service. Especially many thanks to Eshaq she was very helpful and polite. The hotel was very clean and placement was very easy to travel around. Food was very nice
