November 2023 by Marjorie Aitkenhead
Excellent communication, explaining every aspect of my sight conditions.
October 2023 by Anne Beardsmore
Phoned to request some information on my last pair of glasses. The female that answered refused to give me any information and didn?t even ask for my details to check on the systemVery disappointed with this attitude hence never shopping there again !!!
March 2022 by khan Karni
Absolutely fantastic staff at Sheldon branch, mandip spoke very clear and explained very thoroughly and friendly at my appointment, Diane and tracey were also very welcoming. Wish i can give more than 5 stars ?????
September 2021 by Tim Sandhu
Very frankly staff and covid-19 restrictions followed care taken over customers and area wiped and cleaned after each patient, good slections of services offered. All staff well knowledge about the service offered
September 2021 by Tasneem Abrahams
I was a customer of Boot's at the Fort for years and sadly they closed down during Covid-19 last year. I assumed I would be given the same customer service at any Boot's but sadly I have since tried three other Boot's Birmingham City Centre , Sutton Coldfield and now Sheldon and their customer service standards have lowered. It wasn't like that when I worked for them customer service was top priority. I received a frosty unhelpful reception yesterday at Sheldon when I wanted lighter lenses in my frames. The lady said the lightest lense of 7.4 wouldn't make any difference to the 6.1 lenses that they had given me despite the 7.4 being the lighest ones available. She didn't advise what else I could try. So I have now booked up with vision express. Boot's have lost me as a loyal customer sin e 2012. They must remember they are replaceable and I will take my custom and my money where it's appreciated!
September 2020 by rebecca o'sullivan
Had my partners number to phone and tell him his glasses were ready because they did so.last year, but this year they decide to use a phone number that hasn't been active for over 10 years!!! I phoned to see if they were ready and the woman was snotty and rude and admitted that they had his phone number on record but still phoned the inactive number. Shocking customer service and rude staff, will never use here again.
September 2020 by Sandra Spice
Very good service opticians but they short staffed
April 2018 by Philip Pettinger
Fast efficient service, wide range from budget to designer. Good deals buy one get one half price. Earn Boots advantage points. 25%off first pair for over 60's with over 60 advantage card
July 2017 by Mr J
Lovely opticians ,professional opticians ,with friendly personal service .Well Recommended cheers Shaun.
