March 2024 by Deepak Mathew
I bought a bed from this store which had a stain on it and later on when moving houses i booked an appointment with bhf to take back the bed.But they wouldnt cos it had a stain on it which was already present when i bought the bed from bhf themselves. Extremely terrible people,rude service .Utter waste of time dealing with these guys.
February 2024 by Kamal Andris
The manager was quite rude without reason. So definitely not a place with a good costumer service. I do not recommend.
October 2023 by Judith Grant
Was going to purchase a 3 piece sofa and 2 chairs Was refused due to living on first floor low rise flat and man said wouldn't fit threw the door apparently well how are you goinf to deliver it or sell the sofas if don't fir threw door Ways I said we had a bigger sofa and corner sofa delivered even a big bulky chair fit threw the door personally think Was to lazy they turned away £225 plus delivery disappointed at was nice sofa.
September 2023 by Jessie Dela Mar
This is what you have on your website:"A delivery service to suit youWe are able to offer you a delivery service that meets your needs - either to your doorstep, an alternative safe access point, or to a room(s) of your choice."We asked your delivery guys to bring them to one of the rooms but they refused, you should either revise what you offer on your website or replace your lazy delivery guys.
July 2023 by Jimmy Brown
Excellent place to browse & buy things that's are very cheap +.
June 2023 by Louise Mc
The furniture was fine, although not sure it wasn't scratched in transit. The delivery was horrendous, drivers refused to take my item up my stairs and just dumped them in my hallway. They were rude about it as my property is already up steps. I had already checked before purchasing that this would be OK. He claimed health and safety without checking the staircase because he was clearly annoyed that he'd had to bring the items up the steps to my property. He then said he was going to take pictures of my steps as if I'd done something wrong! When having items delivered with other companies they deliver my items and then ask if I want them upstairs as standard. I did complain to the store and they said they would ask the drivers back but I did not want them anywhere near me at that point because I was disgusted. I should have refused to take the items.
December 2022 by Fabulous Marv
Zero accountability, don't go to this store save your money. They're frauds . The management never take responsibility of faulty items to them it's your loss.
December 2022 by Don Desmond
This is the worst British heart foundation in Birmingham don?t go there ?. They never take accountability, they?re very carelessIt?s a bad idea to go to this store
November 2022 by Beverly Dakin
Absolutely dreadful. We wanted to make a donation of 4 pieces of good condition, sturdy furniture. They were supposed to be collected but refused by the driver on the grounds of being heavy. I had made perfectly clear they were large heavy items on the form and in a subsequent phone call.What a waste of time and effort on my part.My last dealings with BHF sadly.
October 2022 by Silvia Sca
Big choices of furniture for cheap prices.
July 2022 by Alex Lapadat
They got some good stuff but the staff inventory is full of freaks, volunteers who can?t get a job anywhere else.I wanted to get refund for a second hand sofa before they were delivering it, and one of the members of staff asked me ?why did I buy it if not sure about it??.Also the old lady (grumpy manager) gave me a look and clearly was angry for asking for a refund for it.Full of unemployable freaks! Else variety of furniture / products are quite good.
May 2021 by Tamarra Collins
The shop floor staff was helpful but I was very impressed with the man at the back who took the legs of the table off for us and helping us load it into the car.
May 2021 by Ashley DuCille
Brilliant place for buying furniture on a budget, both new and second hand, while supporting a good cause. We bought a corner sofa from here which was second hand but in great condition and got it delivered to us on the opposite side of the city the following day for £25.
March 2021 by LONE WOLF 8
?? ? New & second hand Furniture in Great ? Condition for Sale @ very reasonable prices £ ? A blessing particularly to persons who are just moving-in or making your home more personalised ? the delivery is about £25 ?Please reopen ASAP ???
March 2021 by LONE WOLF 888
?? ? New & second hand Furniture in Great ? Condition for Sale @ very reasonable prices £ ? A blessing particularly to persons who are just moving-in or making your home more personalised ? the delivery is about £25 ?Please reopen ASAP ???
