February 2024 by R
Walked in, as soon as the lady at the counter saw me approaching, as she was busy chatting away to her colleuges walks off. I Waited for 5 mins then left!!!!!! No customer service skills at all. The lady at the counter is terribly rude! A pharmacy should be a place, where you don't have to face miserable people especially when your not feeling well. Made a big mistake by not visiting my regular pharmacy.
January 2024 by Sandra Blenman
Due to a hospital appointment and travelling via a bus I arrived a few minutes late for my collection of my medication.What can I say about the two phenomenal and considerate and understanding pharmacist you are both human angels that have put my mind at ease
July 2023 by ian mcdonnell
Used to be a really good Pharmacy.The blonde/grey haired woman behind the counter has no customer service skills whatsoever.She is rude and speaks to customers like something she has found on the bottom of her shoe. Bad attitude altogether even people outside the Chemist were talking about her. Needs to go on a customer training program or get rid.
July 2023 by Damian aka Evo.
My mother in law was asked by the hospital to attend here for a Covid booster jab as she is in a vulnerable group...She is in her 70's and only has one working kidney and that one is only working at a very low percent.The appointment was scheduled for 11 am and my mother in law wanted my Mrs to take her and bring her home in case the Jab knocked her about and for a little support.She attended browns chemist as instructed and was refused the jab by the person working on the counteras she couldn't prove she only had 1 working kidney..This was arranged by the hospital and there was no doubt who she was,nothing from the hospital stated she needed to bring letters or anything with her ... but this lady wanted a letter showing medical proof that proved my mother in law wasn't faking it...Personal information like that has nothing to do with you, you were instructed by the NHS to administer a booster jab to a named patient not check their life story or medical history....You should've checked that she was the correct patient, then done what's been asked !!She was that annoyed and frustrated she has now refused to go back and have the jab at all.This women wasted An NHS appointment, medication has now not been given to someone in need..Add to that my Mrs and her mom wasted time and fuel going here for this poor level of service from the browns chemist brand !!This level of Poor service and ridiculous requests from your patients that are legitimately booked in by the hospital shouldn't have happend.Really not pleased !!!
July 2023 by M Williams
Very poor service and very poor attitude towards patients, avoid at all cost.
April 2023 by Linda Shearer
Always! staff willing to help.
January 2023 by O MUGZ
Not pleasant to use healthcare facilities especially when your ill or unwell. But this branch is superb, communication is always well presented by staff, really found them to go the extra mile. Its a very professional establishment, far superior than the well known pharmaceutical branches around the region.You wont be disappointed, I recommend using this place as your go-to for prescription items.The Pharmacist Shereen is helpful and is prepared to take time out to discuss your issues and deliver the best possible advice. The establishment will try their best to find a solution to your given difficulty.
January 2023 by Samantha Vineu
I?m flabbergasted by the amount of positive reviews for this place. Unless you?re receiving methadone (Yardley Wood has an abundance of real life zombies) the service for normal prescriptions is appalling. I?ve never once had a good experience here, your prescription is either never ready, not in stock or the pharmacist is not on site to sign off your prescription. I feel sorry for the counter assistant as she clearly bares the brunt of peoples frustration with this place.
January 2023 by muji 95
Always had great service at this branch. Pharmacist has always been able to assist me with my concerns, recently had issues with my vision. She was instantly able to diagnose the issue, saving a trip to the A&E!
October 2022 by Katarina Khalifa
Hi the phone line is busy
June 2021 by Charlie Charlie
Fantastic pharmacy. The staff are amazing, always helpful and very friendly. They are always there with excellent advice. Im always greeted with a big smile thats very reassuring. Shop is always clean and tidy. I get around it with ease to pick up items. The delivery of my parents prescription is a life saver. I work late so cant always collect them. My dad has blister packs thats made up in store which is extremely handy as it does change from time to time but kate has everything in hand for him. Such a lovely girl. I would be in such a pickle without browns so thank you for making my life easier. Well done girls for always being there especially though this awful pandemic
November 2018 by Tracey Carroll
What an excellent pharmacy, popped in and was greeted with smiles which is a rarity these days, felt very welcome, needed help on a few things and again was greeted with such a good attitude and information. It makes a lovely change to walk into a store and see that the people working there actually cared about the store and its customers which again is a rarity. I also found the store to be spotlessly clean and easy to get around without tons of boxes waiting to be shelved. I personally will be visiting the store a lot more often than I have done and I recommend this pharmacy. Thank you for a pleasant and easy shopping day. 1st class store and 1st class staff.
November 2017 by dave elliott
Its not often i take the time to write a review but i was delighted with the staff at the pharmacy. Having been stuck in rush hour traffic on Yardley wood road I arrived at the pharmacy dead on 6pm just as they were closing. The manager was great she allowed me to get my medication and nothing seemed like to much trouble. Its a shame i didn't get your name but i just wanted to say thank you! Great customer experience
