Cell Phone Stores in Birmingham, West Midlands

“Great customer service from Sally, a tremendous asset to your team, kind, listening and accommodative who sorted out my replacement sim within minutes to get me connected again”

“I think giving this store anything less than 5 stars would be offensive. The staff in this branch are very polite and do everything they can to try and help especially the store manager. I won't say the name as I am not sure if google allows it. story cut short as I am sure they will know who I am after this, I came into store to get a pay as you go e-sim (as a temp measure for an ongoing issue with my contract) and they wasn't able to give convert the sim I had bought in store/topped up because the sim didn't update my details and they did there best. I came home spoke to customer care (I do not like contacting them what's so ever because I feel their service is absolutely rubbish) who gave me the run about and heightened my anxiety. Due to this I hassled the store manager by calling him to see his take on what customer care. Due to the problems I had he went out of his way with service and a resolution which I cannot fault. He went out his way and him & his team were also very patient with me. I know myself how hard I am to handle when my anxiety is risen so I feel this compliment was needed to the store manager and his team (especially the woman with dark short hair). Thumbs down for three customer service over web chat but if I could give a thumbs up with every finger on my hand for the service I received in store I would. Thank you for all your help and I hope you're all acknowledged for your great service you provided.”

“Sick peeps in cex, i bought a controller a few days ago and it didnt work proplerly so i returned it and they switched it out for one that works perfectly. The person with the pink hair was awesome and friendly ?? returning soon ?”

“I can't explain how appreciated I was. My phone broke and I had some messages on there that I will never get again from my brother. Maka he knew what to do and he sorted a new phone and i had my messages back. I am truly grateful. More than 5 stars. xxx”

“Ee Kingsheath nathan by far the best customer service iv ever had. He was so helpful. 10 out of 10 for the way he came across, the way he spoke to us and the how he helped us get the best deal. Thankyou for your help will be coming back in the future because of the great customer service.”

“Amazing costumer service and always friendly atmosphere there. Super helpful staff. Loads choice of goods - each item very well clean and tested...this shop never disappointed and definetly i would recommend.”

“I sell a phone over there and they are so lovely and fast in service. It only took 20 minutes for them to check my used phone and I got the cash instantly. As far I seen they are responsive to every customer in a standard label.”

“Had a problem with tablet not charging, and it was sorted, no problem. Staff are very friendly & knowledgeable, & give advice to rectify problems with computing & mobiles.They sell refurbished items too. I give them 5*”

“Much better than I thought it would!! but it was just great, the gentleman who looked after; Ian Mack, went above and beyond, he sorted me out a good plan for my mobile and to add to that, he had a look at my broad band which I have with BT and he tweeked that. I was a very happy customer when I left the store. Ian delivered 5 ? service, a great example to others on how to deliver great customer service.Thank you Ian, thank you EE. J.J.”

“Really pleased with the customer service I received today, lovely gent in the doom shirt was a star. This store always has a really good stock of niche and interesting games too!”

“Bought an iPhone 12 Pro very pleased with my new phone I have had not one issue . It has been sold to my self with a long time Gaurantee.Unfortunately there is no real outside parking and traffic wardens seem to lurk around every corner”

“3 store at one stop shopping centre thank you so much for your service yesterday I appreciate your help also all staff was polite and helpful and friendly service”

“I had no problem here friendly staff I bought phone charger because I go out about 3 hours I noticed my phone needed charging so I've had to return back home early those days over because I bought walk phone charger once it's charged it lasts months I payed 25pound for it only thing I didn't like was they said I can't sit in sofa why no idea my legs was hurting no not allowed what's going on with the chairs I don't see your name on it weird ?”

“Brilliant advice and customer care from Tom! Couldn't be any happier with this place! Went in looking for advice on a new phone, tom recommended a samsung to me and it's been bang on perfect, does exactly what I need and more! Cheers Tom!!”

“Small mobile phone shop situated upstairs near the clothing desk. The staff are always willing to help you with any questions you may have but they don't make you feel hounded in to making a purchase.”

“Really friendly Staff. The young lady who delt with us even went over her time to make sure we were all set with data transference with the phone and tablet.The manager was also a very helpful.Really recommend this store. A credit to EE”

“Visited this store on the off chance to inspect some items. The staff were friendly and helpful.I did find their B grade to be a bit more scuffed than other stores but I guess that’s due to the locals trading the items in.”

“Honestly one of the best service I received. Had an issue with my iPhone not being able to back up and Ali sorted it out very quickly. He also showed me some quick tips and features. As soon as my broadband is finished I’ll be taking out a contract with Three.”

“I love CeX it is one of my favourite shops. I have been to most sores and every single one I love and I have never had a problem with any of my products, staff or the stores. the staff are friendly, all the products are great and very good priced and the service is very easy and straight forward to use.”

“Needed a samsung flip repaired , these guys work with Samsung so under warranty popped in , had my phone fixed in 2 hours!! sorted my screen protector as well , absolutely top notch customer service, thanks guys much appreciated”

“Great store and great staff members, very Freindly and talk to you like your pals which makes it less awkward. I trust these guys without a shadow of a doubt when it comes to purchasing items.”

“Great service, very attentive staff who stayed behind after store closing time to fine tune my request and then to finalise/ complete my transaction. Very pleased. I'll happily go back to this store. I had a bad experience at the Kings Heath store but my faith has been restored by this last visit at Perry Barr One Stop.”

“Needed a samsung flip repaired , these guys work with Samsung so under warranty popped in , had my phone fixed in 2 hours!! sorted my screen protector as well , absolutely top notch customer service, thanks guys much appreciated”

“Amazing customer service and friendly staff after having a terrible experience at the Perry Barr Walsall road store yesterday and terrible customer service I considered leaving ee but after attending this store today I’m happy to stay with ee now”

“I was involved in customer service for 50 years training staff across the UK and I can categorically and unequivocally say the service I received here today from the manager Anisa was 2nd to none. Please do not hesitate to go here guys. If you want to buy anything from a mobile phone shop, we all know what they can be like sometimes, but this is most definitely the exception to the rule a extremely and very pleasant experience today. Thank you so much your service, is to be commended. You should be very proud of yourself and I do hope Vodafone realise how privileged and honoured they are to have such exceptional staff working for them.Please this is Vodafone Lower Mall Bullring Birmingham, but they would not let me post for this shop for some inexplicable reason.”

“Went into selly oak branch tonight as my contracted phone had broken and I needed to purchase one. A young man I think his name was Paris, hope I got it right he was amazing helpful and supportive , I did not feel like he was trying to hard sell, he was so helpful with my phone and even set it up for me , I will definitely be thinking of switching from ee when my contract runs out .a great service well done young man”

“Have to say there was a time when I didn't like coming here.The assistants seemed brusk and condescending and the shop was chaotic.Since moving to the Oasis shopping area there has been such a change!The assistants are all very nice and helpful and the shop itself, is orderly and the kind of place you want to go to.I know it must be a challenging place to work at times but these new staff have just the right attitude and as such I've been in there regularly over the last few months and cannot say enough good things about.Highly recommend.”