November 2023 by mark cufflin
Needed some dvds for nephew & had them helpful staff in there
May 2023 by Paula Mason
Good cheap games but bit expensive some time
May 2023 by Brian Fowler
Okay bought game controller had to take back would not charge got another one worked very help full
April 2023 by susan mccoy
Had a problem with tablet not charging, and it was sorted, no problem. Staff are very friendly & knowledgeable, & give advice to rectify problems with computing & mobiles.They sell refurbished items too. I give them 5*
April 2023 by Female Foxy the Fox
I love the shop and I can find whatever I want for a higher or lower price to buy.
February 2023 by StreamerTV
EDIT: Response to Cex reply, the dust was so minimal only need a cloth to wipe it, i took it away & i did 1 wipe down then he grade it A I then rejected your A offer. I took in a few perfect conditions apple products, not a single mark/scratch on screens & staff tried there best to grade B so I rejected it & sold them private, you lost out on making £1000+ profit, your loss at the end of the day? Silly how you run Cex now.. Your more about making higher% Profit then being fair thats your weak point to getting beaten out if a rival company competes against you in the future..Lovely 1 star for Cex :D I took in Mac mini perfect condition boxed, they had to grade it a B just because there was dust at the bottom so I said clean it then, that be made A he told me I had to clean it then come back lol this company is a joke! they'll do anything to grade at B
December 2022 by Be Sharpyy
Took my Xbox one S to be tested, they said the controller was faulty even though I when I took it home it worked without any issue, both with and without batteries in it. I then took it back to the store to have it checked again, while I was in the store they said everything with it was fine, only to say that the controller was faulty again after I had left. The manager was playing Minecraft on the computer at the back of the store without explaining what was the issue with the controller. I had 1 email asking how I wanted to proceed, then after multiple replies from myself I have still heard nothing back. I will not be going back into this store.
December 2022 by Mark Garrish
Absolutely shocking customer service. Messaged them through Facebook about an item I was interested in, recieved an immediate automated response saying my query was being handled. I messaged them again asking for an update on the item, the message was recieved and read 2 days ago and still haven't had a response. Tried calling them to no avail, and all servers inside the store were rude and flippant and wouldn't address my original inquiry at all. Horrendous service, rude staff, and terrible customer relations. Will not be using this store again.
December 2022 by Jane Harvey
Staff polite and freindly store clean and well stockef
November 2022 by david baxter
Great experience .Nice clean store ,friendly staff ,speedy service A++++ thanks
October 2022 by Eve Clarke
Bought an xbox one and a game, the console is perfect but the controller and game weren't working. Took them back the next day and the controller was replaced eventually but the guy who served me said he couldn't give me my money back only a voucher for the game. I explained that the person who handed me the stuff the day before (who I was then told was a team leader so would've known what the policies were) said I had 14 days to return any of the stuff if I wanted to. The guy serving me insinuated I was lying and said it was only two days, and they wouldn't give me my money back as they would replace the disc. 5 minutes later after speaking to his manager he said i was right and I'd be getting the money back. All the staff look miserable and like they don't want to be there and insinuating customers are lying really isn't the way to go about resolving the faulty items I was sold. Wouldn't go back to the Northfield branch, the merry hill and redditch ones are much better!
October 2022 by Edward J Donoher
Staff helpful and knowledgeable, I will be using them again for sure.
August 2022 by Luca Purice
This is an honest review from my experience. I have brought in a gaming monitor in really good condition. No scratches not nothing. i left it there so they can test it for an hour. i come back and they say to me they cant accept due to a dangerous point mark on the side. that mark was not there. they mustve broke my monitor on purpose in order to not buy it. really poor experience. im looking in to sue them as this is unacceptable.
August 2022 by Orlando (orly4291)
the guy with long hair is so rude and unhelpful, spoke to me like I was so dumb, never bought a blueray before and he got irritated when I didn't understand first time around
August 2022 by Sadie Cridland
Awesome service and knowledge. Thank you Sophie for helping me sort my new phone. Ace!
