February 2024 by Justice Haile
Opening time should be early im the morning @ 6am
December 2023 by Philip Wong
Would of given a higher rating but sadly understaffed on a University open day!!! A big own goal from Costa!!! Waited a while to be served and get the drinks and food , others was waiting and luckily I had time but I could see others was annoyed at the wait. 2 people to make the drinks (one is trainee I think) 1 to heat up or grill sandwich etc . Really needed someone to serve the till. Didn?t ask if I was takeaway or eat in , as eat in hot chocolate in glass would of have cream and sprinkles which was not asked.
December 2023 by Jordan Millward
Lovely little Costa with pleasant staff and a relaxed
December 2023 by T M
Close to Aston uni. No
October 2023 by H Q
The staff are very rude, I've never had an experience like this in any other costa store. One of the workers who was cleaning the store pushed me a little as he walked past me and did not apologize or look sorry.Also, I ordered a small hot chocolate WITHOUT cream and when I got back to my workplace, I found they put cream in it, making it undrinkable for me. If someone had a severe allergy to dairy and they did something like this, it would have made them very ill.
August 2023 by Sher Khan
Beware! Worst customer service ever by incompetent staff who don?t seem to care working there serving their customers. I guess it?s too much to ask for a simple service. Very argumentative, not helpful or friendly at all. 2nd time gone there, nothing has changed. Same bad attitude and service, nothing new. Don?t go there. Will be complaining to Costa directly.
June 2023 by Natalie M
The staff here are so lovely! One of the male servers is always friendly and smiling. The other younger man has offered to carry my tray. The young lady on the till is really helpful and thoughtful and knows the drinks well.They have never run out of anything I've wanted (unlike most other Costa stores I've been to) and I'm pleased to see more vegan options recently.
June 2023 by SK SA
Very lovely staff
March 2023 by Sheerio 1991
Nice friendly service and lots of tables
December 2022 by George Downs
A very well thought out Costa!
November 2022 by Rodney Garnes
Great stop for a hot one while on the go
October 2022 by cesare delfino
Best costa coffee in the city!
July 2022 by Nicole Loftus-Parton
Clean and welcoming. Friendly staff. Fab coffee and food
July 2022 by N
Came in this morning at 10am, never again.Asked if they did the tropical mango BUBBLE frappe drink. The white girl with brown hair serving said yes, so I paid.I then watched her make the drink, not adding any bubbles and using the regular straws and then serving it to me. I asked her if she added the bubbles as I didn?t see any nor did she give me the correct straw, to which she said no.I told her I didn?t want the drink if it didn?t have the bubbles and was confused why she didn?t tell me. She said they just didn?t have any left.Completely baffled. You wouldn?t serve a hot chocolate with just milk and no chocolate powder.The fact she tried to serve it to me without telling me she missed out the key ingredient is disgusting. I?m not sure why she thought she could walk over me and I wouldn?t say anything.Anyways I told her I wasn?t having it to which she caught an attitude, definitely need to learn some customer service skills.I asked for a refund where she looked extremely scared and walked off, with no apology!Many thanks to the manager who processed my refund, you?re a gem ? (p.s. I?d advise you to remove your inadequate staff)
July 2022 by Safina
Came in this morning at 10am, never again.Asked if they did the tropical mango BUBBLE frappe drink. The white girl with brown hair serving said yes, so I paid.I then watched her make the drink, not adding any bubbles and using the regular straws and then serving it to me. I asked her if she added the bubbles as I didn?t see any nor did she give me the correct straw, to which she said no.I told her I didn?t want the drink if it didn?t have the bubbles and was confused why she didn?t tell me. She said they just didn?t have any left.Completely baffled. You wouldn?t serve a hot chocolate with just milk and no chocolate powder.The fact she tried to serve it to me without telling me she missed out the key ingredient is disgusting. I?m not sure why she thought she could walk over me and I wouldn?t say anything.Anyways I told her I wasn?t having it to which she caught an attitude, definitely need to learn some customer service skills.I asked for a refund where she looked extremely scared and walked off, with no apology!Many thanks to the manager who processed my refund, you?re a gem ? (p.s. I?d advise you to remove your inadequate staff)
