October 2023 by Luke Mills
The barista was wearing grey jogger shorts and didn't seem too bothered about his job didn't make drinks to Costa regulations I had to remind him to add ingredients to my iced latte that he neglected to add. The state of the chairs and general seating area was diabolical. How can you expected people to sit in these seats table had stains on it. And my partner hot latte had a flavouring with it but there was barely any flavouring when i asked if he could put some more flavouring I said please. I was greeted with a grunt of yeah one minute not apology. Service was horrendous someone needs to be re trained in several areas of the business. I used to work for costa and the service really has gone out the window at this one very disappointing .
October 2023 by Luke White
Staff always really professional. The same lady always makes my flat white. 10/10 everytime. Rebecca I think her name is. Great service ??
September 2023 by Fahad Torky
Amazing coffee and lovely
August 2023 by Georgia
Friendly service and lovely drinks !
August 2023 by Jamie
One of the better Costa's I've visited, very clean and tidy throughout, plenty of seating available. Also props to the very friendly barista who was needing to work solo on such a busy morning due to a colleague quitting at short notice.
July 2023 by CHRISTINA W
As usual Costavhad everything we needed, a latte, cinnamon bun, chocolate muffin and a blueberry bubble frappe. Nit was a long drive, the best thing us I hot one of the drinks fee?
July 2023 by Ash OCP001
Fancied a coffee and maybe more depending on the selection available. The staff members were patient as were couldn't make our mind up haha. Went in wanting a latte (my fave) and then contemplating hot drinks then cold drinks then hot then cold and then, well l got a Latte ?. Also fancied a carrot cake which was nice but not the best l've ever had in a coffee shop. Overall it was a pleasant experience and clean and tidy. I would recommend this place to others.Parking: Parking for two hours is £3, and 2-12 hours is £17 but you can validate your ticket on spends of £20 to park for up to 12 hours for just £3! Validate parking with a valid receipt at Guest Services where staff are very helpful.
June 2023 by ahmed zizo
Too slow different coffee than the other costa
May 2023 by North Solihull Sport
Arrived at 8:05 not open, waited until 8:15 still not open. It says 8am on the door as well as on google. Unsure why the store isn't open? I use the store regularly for breakfast meetings?
May 2023 by Big Rich
Always grubby...tables chairs..window sills...bits of food everywhere
April 2023 by Carol B
Saturday 15 April 2023, We came here to meet a friend who was going to the Andre Resu Concert as all the restaurants were fully booked. The wait to get food and coffee was horrendous in excess of an hour and a half. In saying that THERE WERE ONLY TWO STAFF ON - WHO WERE TRYING TO COPE WITH THE MASSIVE QUEUE - WHAT WERE MANAGEMENT THINKING OFF - KNOWING A BIG CONCERT LIKE THIS WAS ON.. The food that was served was up to its usual standard, despite two very stressed staff who were coping brilliantly under very difficult circumstances. NOTE TO THE MANAGEMENT: It would be prudent in the future to listen to your front line staff, the reason that they were totally stressed out was due to your total ineptitude.
April 2023 by Brandstifter1968
Whilst waiting to be served, I noticed that an enclosed cake container by the counter had a fly trapped in it and that it was intermittently landing on the three cakes inside. When I then got served - without so much as a hello from the server, or even a response to me saying "Good morning" - I ordered my coffee and then politely informed him about the fly. He took a quick look and then went back to the counter. I asked him if he was going to leave the two cakes out that the fly had walked over and he responded by simply shrugging his shoulders in an exaggerated fashion, much to the amusement of the other server. Rather than respond to this obvious attempt to provoke me, I simply left (without paying or completing my order). Not just because of the rudeness - I also wasn't comfortable with eating/drinking somewhere with such a lax attitude towards food hygiene. I usually like Costa but my first impression of this particular branch has put me off of ever returning.
April 2023 by Anna I
Perfect coffee and food :) but sooooooo dirty chairs :( you have to clean it or change it, not nice...
February 2023 by O4658YIjom
Entered a Costas in Blackfiars Road forty minutes before closing and was refused a sit down coffee. All the staff member needed to do was remind customers to be finished before 3.45. We thought forty minutes was plenty of time for a quick coffee. Instead we left and bought nothing. The staff member could have been courteous and referred us on to the Starbucks a few doors down that was still trading at 3.20pm but did not.
December 2022 by David Brown
Latte was Luke warm as was the tea ...Not quite what I expected for the price I paid !! ?
