February 2024 by Michael Bousfield
Girl on the counter couldn't be more interested if she tried. No smile, no please and thank you and totally devoid of any personality.If she doesn't want to be there then why is she still employed.It's not the first time in this particular branch which makes me wonder about the Management.
February 2024 by Grace Kedzior-MacDonough
I?m hoping for the manager to see this and give his amazing employee recognition -Steven helped me at 3am on 04/02 to fit my spare tyre, helped me without a second thought and made sure it was safe!I can?t thank him enough, an outstanding employee and person all round
January 2024 by Martin Farrow
Congrats, to Costa for finding the least interested staff.They would win gold medals for apathy if such a thing existed.My coffee tastes like a cup of boiling water with a hint of coffee- totallydisgusting.
December 2023 by Go67046137733
Ordered through Uber eats, spent £16 on order. Staff told our driver that our order had been cancelled when it hadn?t. Order was listed as delivered so can?t get a refund. Fault of the Uber driver. But also Costa staff for telling him our order was cancelled. Idiots.
November 2023 by Rebecca Reveley
The Barista doesn't know the difference between an Americano and a Latte.
October 2023 by osama elshraky
I like to drink my coffee from Costa, and while I was traveling, my friend and I took a break and ordered coffee from this branch, but unfortunately it was the worst coffee I have ever drank in my life, and therefore I do not advise anyone to drink their coffee from this place at all.
September 2023 by Tom W
Costa coffee with no coffee available. 2 boilers, one apparently not working yet still not able to get hot water from the other so not serving coffees ?
July 2023 by A B
Yet another good Costa food drink and service as good as always can't fault Costa yet to find one which
July 2023 by B GREEN
Yet another good Costa food drink and service as good as always can't fault Costa yet to find one which disappoints
June 2023 by Melanie Hudson
Good place for coffee and price is okay, if you have a Costa card you can earn points and possibly a free drink.
June 2023 by Malc Giles
Only one member of staff making the drinks.Queue over 8 meyres long.Waited 10 minutes hardly moved.Gave up and went into shop adjacent and used costa coffee mavhine for our drinks.Very didappointed indeed.Very understaffed
June 2023 by John Smith
£8.70 for two large coffees. No thanks, you keep them at that price. Staff struggling for clean crockery & no clean spoons .Not good enough.
May 2023 by Linda Leaman
Love costa as an occasional treat and millionaires shortbread to die for.
May 2023 by G Clements
I was stuck at Frankley for almost 6 hours awaiting recovery. Having sat for some time in Costa as they had the only comfortable seats the young lady who was working approached me and said she was due to finish shortly and I had been there bearly as long as her. She very kindly offered me a drink as I had been there so long and it was cold. She insisted on making me a coffee and as I was the only person there chatted to me for a while. Her name is Emily and is a credit to Costa and I had noticed during the time waiting that she had excellent skills dealing with the different customers who came and went and was extremely efficient and conscientious. An angel in my several hours of need?
May 2023 by Google user
I was stuck at Frankley for almost 6 hours awaiting recovery. Having sat for some time in Costa as they had the only comfortable seats the young lady who was working approached me and said she was due to finish shortly and I had been there bearly as long as her. She very kindly offered me a drink as I had been there so long and it was cold. She insisted on making me a coffee and as I was the only person there chatted to me for a while. Her name is Emily and is a credit to Costa and I had noticed during the time waiting that she had excellent skills dealing with the different customers who came and went and was extremely efficient and conscientious. An angel in my several hours of need?
