August 2023 by Uk Edu
I do not know why the employees work like this. First, the lower place is closed an hour and a half before closing the store, knowing that there is no place to sit, and they take customers out of the air-conditioned store. It is closed. It does not cool. The employees are bad
July 2023 by Alan Jennings
exceptional coffee as always from Costa and fast friendly service
July 2023 by LisaMarie Luke
Great baristas lovely food clean shop
June 2023 by Anna Mária Sládkovi?ová
Ana served me today and she was brilliant with her customer service, very nice and friendly. Thank tou
May 2023 by Natalia Surowka
My drink was nice but the service from store manager Kelly wasnt. She was very rude and unpleasant towards me. There were also many people waiting for their drink and instead of making the customers drinks they continued serving causing crowding. Wont be returning to this branch
April 2023 by Rachel B
Some of the best staff I have come across at all Costas I have been to!
April 2023 by Robert Hall
Place not very clean floor had hair all over the place and table not clean.
March 2023 by Andy Sheppard
Lovely quite shop, considering it's right by the station.
March 2023 by Elliott Brown
You can sit upstairs and watch the trams go by or go down to the basement. It's close to Birmingham New Street Station and not far from Victoria Square. May get sunny on the Navigation Street side where the tables and chairs are.
January 2023 by Phil Wheeler
Popped infor a coffe and a light bite between our train connection. The server was great, sorry didn't get his name. Seating downstairs as well, this was a little cold when we went in but this was first thing so probably why.
November 2022 by Muhammad Zaman Butt
Nice quite basement seating area with free wifi.Selection of food was sufficient.Ordered through app but had to que again just to tell staff that I already ordered through app.As always hot drinks were great.
November 2022 by Aftab Khan
In the morning, I ordered a Loaded Chocolate & Hazelnut Cake to collect.When I got to the shop, I was told they didn?t have any Loaded Chocolate & Hazelnut Cake. I told them, that I would have a Lemon Muffin, instead. However, I was told that was not possible and I would need to contact Head Office to get a refund????The funny thing is, later in the day, rather than cancelling my order, they completed it????Not a good customer service experience.I would have given them one star, but in the past, they?ve been okay.
October 2022 by Bahareh
Today, I bought a ?Chai Latte? but unfortunately, I didn?t enjoy it as much as before. The barista suggested me to add some coffee to my chai to make it more tasty but not only he didn?t mention that I have to pay an extra £0.40 for it, but also, it made my chai worse ?So, I give a 3 star review and make sure you let the costumers know that some addings are not FREE!!!!
October 2022 by Beswetherick
I love a Costa anyway. But I was taken with this branch. It's in a convenient position, on a corner right next to New Street Station. Yet, perhaps because of all the coffee spots within the station concourse, it seemed to me always quiet. I found it quick to be served there by the friendly staff, and a peaceful place to drink a coffee, gazing out through the big windows. So it became my go-to coffee shop in an area which teems with them. Worth stepping out of the station to (between or awaiting trains), for sweet relief from the bustle. A gem hiding in plain sight.
August 2022 by Jimmy Edward
A little bit late opening for a major city Costa. Coloured guy was rude as well at opening time, didn?t offer tray and was brusk. Order cost over £5 too. Not nice
