March 2024 by Maja Wisniewska
The cutlery was dirty and the coffee machine looked quite dirty. There was no latte art which I would expect from a Costa to be honest.
January 2024 by Dani García Holgado
Good cafe to take a quiet
January 2024 by Kuldip Singh
Nice Costa within Next. Not as busy as other Costa. Staff were polite and friendly and made top quality drinks. Would happily come back again.
January 2024 by Ça?lar Eziko?lu
I was scammed by this company. After accepting my order from Uber Eats, they called me and asked me to cancel from Uber because it was a busy day. They asked me to do it when they should have done it themselves and said it would be fine. But Uber charged me and they said I was responsible. If there is no refund, I will make a complaint
December 2023 by Aneta Rylko
Best customer service, Dewan was exceptionally helpful and polite - deserve a pay rise !
December 2023 by Stuart Hateley
Outrageously rude staff! Unfortunately I didn't get of the staff member but she had such a bad attitude. She argued with my Mother in Law about a discount she had on her app, even after proving that my Mother in Law was correct, the staff member did not apologise and continued to be extremely rude.When I ordered my drink, I had my own discount code on my app. She didn't scan the QR correctly and I paid full price. When I looked at the receipt, I realised. Asked for her to correct but she said 'You have paid for it now'. I had to suggest her refunding it and recharging it.Awful customer service!
November 2023 by La Ke
Someone has to do a check with the staff.Cannot believe that staff using there phone and talking while there is a long queue regardless the dirty cups and sorcier used to serve customers.
November 2023 by EFFIE
Not first time members of staff here are rude and disrespectful. They rush and roll their eyes at you. we also have noticed them giving dirty looks at customers?The one who was making the drinks made an espresso for a man who was last on the queue and skipped the rest of the line. When asked why she did that as I was waiting long and it was my turn to make the drinks. All three of them were rude to me and with poor customer service. When I complained the one at the till told the other lady not to make my drinks even though I paid for them as I don't deserve it. Its such a shame this is a lovely spot, Hope Costa customer service changes this situation and make a choice of lovely people to work here.Even one star was two much
November 2023 by Rimaz Mo
Great place to have a
September 2023 by Joanne L
I have been here many times over the years, and I always find the same two members of staff here are rude and disrespectful. They rush you through and roll their eyes at you.Today, I asked for extra milk because I had a tea and the coffee machine wasn?t working, so they had no coffee, and the lady sighed and placed the costa cup down with disregard and in a huff. Me and my friend have noticed them giving dirty looks to customers?
August 2023 by Sylvia Johnson-Davis
Appalling service. Had to wait ages and then my food hadn't even been put in the grill. The mac and cheese came out then we had to wait for the tuna melt. Costa, why don't you invest in more than one grill. Makes sense!
August 2023 by The Food and Travel Guru
Everyone's favourite Costa Coffee found on the top floor within Next! Always a hustle and bustle vibe with fabulous views out over the Rotunda cross roads of the Bullring, Grand Central and down to the famous Rag market. Great for people watching!I've been a few times, service varies as they're usually run off the feet.You don't wait too long though and food quality is spot on. I had a Costa voucher to use which is always a bonus.
July 2023 by Google user
Everyone's favourite Costa Coffee found on the top floor within Next! Always a hustle and bustle vibe with fabulous views out over the Rotunda cross roads of the Bullring, Grand Central and down to the famous Rag market. Great for people watching!\\nI've been a few times, service varies as they're usually run off the feet.\\nYou don't wait too long though and food quality is spot on. I had a Costa voucher to use which is always a bonus.
July 2023 by Simon Wheeler
Great place to sit and people watch, whilst the ladies spend ?a few minutes? in Zara!
June 2023 by Franklin Joy
Really bad customer service they forgot to make my drink and after I asked them for it the barista was really rude!!
