November 2023 by Iren Kaur
Me and my partner were recommended Diamond Dealer Direct from a friend and I?m overly pleased with the exceptional service we were given by Raj Vora. After visiting a few stores in Jewellery Quarter and Soho Road, I can honestly say Diamond Dealer Direct were the best we came across in terms of service and range of diamond rings.Not having any knowledge about engagement rings, Raj explained everything so clearly from the different clarity and carats. He was so patient with us and showed me a wide variety of different bands and shapes of diamonds, he really helped me find my perfect engagement ring!They were excellent with the delivery of the service as they gave regular updates to my partner about the ring and even got it made within 4 weeks.Thank you once again for making the whole process so smooth and making such a beautiful ring for me!
November 2023 by Sukh Jheeta
Such a great experience. The staff are amazing. All our needs were catered for. The process was soo easy. My fiancée wanted a bespoke engagement ring and raj was more then helpful and designed and created the perfect engagement ring that she wanted. Highly reccomend. Thank you
October 2023 by Faheem Zafar
Gavin was fantastic from start to finish. He went the extra mile to make sure I was happy with the final design. He could see I was set on an emerald and made the effort to source some really beautiful emeralds for me.There were no pushy sales tactics. With this company. At all times, they made me feel really welcome and valued.Along with educating you on how to care for the ring, they must go through it hundreds of times per week, explaining the 4Cs but still took the time to explain to me.Hopefully, you can see how beautifully they crafted the engagement ring!
October 2023 by Dalj.B
Excellent customer service. They were so helpful and knowledgeable and took the time to explain the difference between natural and lab grown diamonds. Would definitely recommend and would go back again
August 2023 by Stuart Davison
Excellent service again, custom made necklace for my granddaughter was made and is perfect, will recommend and I will use them again
July 2023 by Shazad
I had an exceptional experience with Sat at DDD while searching for the perfect engagement ring.From beginning to end, the service provided was truly remarkable. Sat went above and beyond to address all of our inquiries and concerns regarding their extensive selection. His patience and extensive expertise guided us to discover the ideal ring design we had envisioned.Without hesitation, I wholeheartedly recommend DDD for their utmost professionalism, stunning designs, and their unwavering commitment to customer satisfaction. Choosing DDD will ensure a hassle-free and remarkable engagement ring shopping experience.
July 2023 by Tom Rogers
We just wanted to say a huge thank you for your help today, the customer service we received from Raj was exceptional. We felt genuinely welcome and that there was an authentic interest in our visit.We had a lovely chat with Raj who was very endearing, can?t fault the customer service and we will be sure to recommend this business to our friends and family.We hope we can return again in the future.
July 2023 by Disco2000
We bought our ring from here and were pleased with the service. My minor issue is the free ring cleaning service was never available, each time being told that ?upstairs had flooded?. We had to go elsewhere for cleaning and tightening of claws. The band snapped, it is a thin band so it was bound to happen at some point, but it put me off going back to get it repaired as I felt that once we?d bought the ring and left the store, any customer service there ended.
June 2023 by Tom Copeland
We happened to get speaking to Raj outside of his store when we had been looking at other places in the jewellery quarter. When we let Raj know what we were looking for and what we had been quoted elsewhere he immediately told us that we were being quoted way too high. We were not purchasing at the time but appreciated his honest and open advice. When we were ready to buy, we ended up designing a beautiful ring with Raj, he was really patient and took plenty of time to help get it right. We also ended up paying a much better price than what we had been quoted for the exact same ring in other places nearby.To top it off - Raj even managed to get it made for us in less than a week just in time to surprise my fiancé for our engagement party. Overall amazing service and a lovely guy too!
June 2023 by Sharon Townsend
We went to a jewellers a few doors away from Diamond Dealer Direct. Asked to see white gold rings, once we entered the premises. We were told they don't sell white gold, but we could look at platinum rings. The tone and manner in which we were spoken to put us off looking at anything in this shop. They weren't helpful and we left.We walked a few doors down and looked in Diamond Dealer Direct's window. Then a man beside us said "hello", it was Raj, he asked us if we were looking for anything in particular. We asked for white gold. He explained that white gold was more expensive than platinum because the price of gold has increased. He said we would be able to find a nice ring in platinum. We already had a wedding band that we wanted to match to the engagement ring.We followed Raj into the shop and he sized my finger and asked if I had a style of a ring in mind. I did, but after trying a few on that soon changed, it didn't look right with the wedding band. Raj took out several rings to try, we had a budget to work to and he always said "don't look at the price, we can do something about that".I tried on several rings to match the wedding band and they all looked nice. Raj brought a ? diamond out and put it in a ring claw. It was very shiny, but it looked perfect and it fitted well with my wedding band. Raj managed to match the engagement ring to the band, he understood that we wanted both rings to stand out equally on my finger and they did.Raj was complimentary about the wedding band even though we brought it from a different shop.They have a very good range of rings for men and women rings, bracelets and earrings.Raj was helpful without being pushy, very knowledgeable and attentive. Raj explained the difference between lab grown and natural diamonds, their clarity how they are sized and impurities.We bought a lab grown diamond, set in a 4 clawed platinum ring, with channel set shoulders. The ring and the diamond greatly exceeded what we thought we could buy. The ring was ready for collection in less than 2 weeks.The were busy with customers when we first went in and busy upon collection of the ring, a full shop of happy customers says it all!We were both very happy with this purchase and will be going back to get the wedding band for husband not husband...soon to be husband!I have no qualms recommending Diamond Dealer Direct for a purchase. Definitely a 5 ? for their service, quality of diamond rings and any other item of jewellery you may wish to purchase.
May 2023 by SITA PALL
I walked into this shop thinking, I had done some research.. but then Raj, kindly explained the inside leg measurements of everything I needed to be aware of when buying a diamond ring (even if I didn't buy it from him).We were worried about dates as my son wanted to propose whilst on holiday and needed the ring by a set date.He reassured us, asking us to trust him and that he would deliver on time & find the perfect ring.Definitely recommend Raj & his team. I'm now a customer for life!My son proposed and my daughter-in-law absolutely loved the ring !!!
May 2023 by Philip Malik
I was looking for a diamond ring and a wedding band for my fiancé. She traveled from the US, where I work to spend time with me. On a Friday I took her to the Jewerly Quarter since I grew up in Coventry, and was familiar with the JQ and its fame for quality diamonds and rings. We spent all that day going from one store to another and asking questions and looking at rings and diamonds. I am lucky since I was educated in looking at diamonds from a previous time years ago.We picked up a lot of cards and asked many questions, on delivery times and weight and clarity of diamonds they could supply. My fiancé was particular in the diamond she wanted, size was not important but clarity and colour were. I got many quotes and spoke to many of the diamond and ring dealers in and around DDD's shop but did not visit them that day.We left with many quotes and some timelines for completed rings and I would say we were satisfied with the results. The next day we went back to the DQ because I wanted to buy her a ring that she wanted before she went back to the US.This time we looked at other shops and found DDD. I was not forced inside but went in of my own accord and was greeted pleasantly and warmly. We spoke with a salesperson and went through a process of defining what we wanted as we did with the other shops the day before. The prices they quoted were reasonable and better than what we had been quoted the day before.Then Raj spoke to us. My fiancé only wanted a IF/ FL diamond, with clarity D. Raj was so good with us and somehow had one diamond on hand that fit that description. It was also triple excellent rated. I checked the diamond myself and it was excellent. We then spent the next hour going over the setting with Raj and cost. We then left for half hour and returned.On returning Raj greeted us again but was busy with another customer. We waited and spoke to each other about the cost and wedding bands. Whilst we waited Raj called one of his other staff members and asked them to take care of us for the Pt wedding bands.As soon as he was free, I spoke with him and asked if he could do something about the price and timeline. The ring is worth 5 figures and the discount Raj offered us was exceptional, but we wanted a bit more since we also needed wedding bands. This is the first and hopefully only marriage for us and we wanted to get the right stone and right bands.Raj is a great person firstly, so kind and understanding and knowledgable. He knew the diamond was excellent and from our own research it was worth more than he offered it to us for. We spend time discussing the cost and timeline and we were accommodated by Raj.Two weeks later I went to pick up the rings including the wedding bands. I checked the number laser etched on the diamond with the certificate and they matched. I did this in front of the staff and no one had a problem with me doing it. All checked out and the diamond and setting were excellent.In summary, if you need a ring or diamond at a great price go to DDD. They beat all of the other shops we went to on price and service, (and we visited 15 in total). Ask for Raj he is excellent and kind, he understands your needs and his 40+ years of experience are invaluable to decision making. I also, got my valuation certificate for insurance purposes and I can see the savings I made over the value of the diamond ring. If you need a ring go see Raj at DDD. Best in the JQ from my experience.
April 2023 by Saam Watts
Raj was the 3rd shop in the area we had tried, a zero pressure environment and even recommends to go and look around. He ensures you walk away educated on what your buying, the nuisances to look out for. A thoroughly enjoyable experience for such a special purchase. A friendly and genuine person and would highly recommend. Walked away with a smile on ourselves and Raj, thanks for looking after us.
April 2023 by dave crowther
Raj and the team were absolutely brilliant helping us choose the perfect ring. He explained all the diamond gradings very clearly and at no point did we feel any pressure. All round a great experience and the ring even arrived early!!
March 2023 by Balraj Singh
Raj and team were great to speak to and work out a design between us. Having visited a mojority of the shops in jewelry quarter, Diamond dealers came across most genuine and approachable. Highly recommend them.
