March 2024 by Andrew O
After visiting several shops in search of a new mattress I came across dreams from the moment we walked in was greeted by Claire extremly helpful and friendly and imo a real asset to the company we were made to feel very comfortable and not rushed Claire herself made the difference ..
March 2024 by Chris Pidgeon
We need a new mattress so decided to call in to Dreams. After a few minutes Clair introduced herself to asked if we needed any assistance. Claire offered for us to test what type of mattress would suit our needs and used a ?simulator mattress?. We tested many mattresses and Clair was able to provide many types of pillows to test with the recommended mattresses.Clair was excellent and provided the best customer service experiences for a very long time and included a cup of tea!!Please can the details be passed onto Clair but also too the store manager and area manager to express our thanks and support while buying a mattress and pillows. Well done Clair and thank you for your help.
February 2024 by Adam Michael
Went to this store today. As my wife and I walked in we were greeted by Clair (sales assistant).She was absolutely brilliant. She explained in great detail, all of the mattresses that she thought would suit us. Gave us pillows and had us test many different ones until we found our Goldilocks mattress. Wasn?t pushy and really knew her stuff. After around 30-40 minutes we walked out with an order placed. Thanks to Clair
January 2024 by vanda wilson
Had very pleasant experience, no pressure, but lots of information so we could make an informed decision
January 2024 by Richard Coles
Great service from dreams sorted out a nice bed that suited our needs and at a decent price and got thrown in some nice pillows free of charge would shop here again
December 2023 by richard hall
Our customer advisor Sophia was amazing. Lovely and friendly, not pushy and very knowledgeable. She made the whole experience really enjoyable and the NASA "best mattress detector" was a blast and informative. Would recommend 100%. Good value to boot.
December 2023 by Faisal Iqbal
I've bought quite an expensive bed set from dreams about a year ago. I started experiencing back pains from my mattress so i contacted dreams after a month and they told me to give it more time as it might just be me getting used the bed. I was about to get married shortly after so i was busy with those preparations. Once I'd got married, my wife started complaining about aches as well due to the mattress which was "recommended by the dreams technology". I even had extended warranty, and asked if i could exchange for another mattress. They went through some weird claims process which came out as an "invalid claim". I mean, it was a new mattress so i dont doubt its not faulty. It just caused me back problems, so was not suitable for me or my wife. I would never shop from dreams again. They even sold me extended warranty which, as it turns out, is absolutely useless.FYI, never trust their "dreams perfect night technology". Its absolutely useless and it'll put you in a right pickle, just like it did for me.
December 2023 by Paul Dean
highly recommend Richard and the team in Erdington store. very friendly and great overall service.
December 2023 by D'arcy annrose xo
Have such a good experience..would definitely recommend taking a in store vist such kind people
December 2023 by steven herrmann
Great service Richard was very good and the whole experience was great
December 2023 by Shindo Kaur
Got a beautiful semi firm double bed mattress. So please with it
November 2023 by Helen Birch
A perfect balance of helpfulness and space. Sales staff knowledgeable and not pushy. Answered questions but allowed time and space to make your own choice.Would highly recommend
October 2023 by Robert Robinson
We were very pleased with the excellent service we had from Andy.ps his mug of coffee was very nice.
September 2023 by Mathew Stevens
The assistant who served me was very polite and friendly and even helped choose a bed in my price range. I would shop there again in the future
August 2023 by Christine Smith
Took my younger brother is who is deaf/ non verbal, he choose a memory foam mattress. The staff were very friendly & helpful especially George who actually dealt with us, took his time to explain everything to us, comincating with the interpreter who was with us from care home. Would definitely recommend anyone looking for a new bed to pay a visit to this store