March 2024 by Darren Hill
Its OK and that's all you can ask clearly
February 2024 by Explore Birmingham
I went for lost sim and they sold me new contract and did PAC code without my consent to get a good deal. They also added phone insurance without my consent and they had no stock of phone that I wanted and send me to collect different store. I had to call customer service for two days to cancel the insurance.
January 2024 by James Milnes
Never go to the store in the Swan Shopping Centre. Only interested in you if your looking to purchase a product. If you have a problem they don't want to know and just tell you to phone customer service. Twice that has happened to me.
December 2023 by Bob Parton (Roberttoe)
Very good
November 2023 by James O Neill
Popped in to check out the phone and spoke to a guy very helpful and friendly not pushing something on you that you don't want
October 2023 by chris evans
It's OK... plite staff. Helpful.. but moody if you don't go ahead and purchase from them... could be better
September 2023 by Mohammed Hasnain
Great customer service from Sally, a tremendous asset to your team, kind, listening and accommodative who sorted out my replacement sim within minutes to get me connected again
August 2023 by Maryann O Carroll
Very good customer service very helpful and polite
June 2023 by d2
I met Ahmed at the Acocks Green store, although I know he was over covering from Yardley so thought it best to leave the review here. Fantastic service, personable and knowledgeable. Both Ahmed and his colleague went out of their way to help me solve my bizarre SIM/phone issue and even gave me a sweet deal on BT broadband while we were at it. A++++ as per usual from EE.
May 2023 by Jas Chana
Went to EE store swan yardley first time! A simple question regarding my sim the lovely gentleman I think his name was Marc Jamaican man very friendly helped sort my phone out. Definitely give him 5* for his help ?
May 2023 by Tracey Phillip
I upgraded my phone at Swan Island Yardley Birmingham. Sulliman provided a top class service in changing my phone over and he helped again when I popped into the Acocks Green EE shop. The service was pleasant from start to finish. Thanks to you Sulliman!
April 2023 by CAT
I received very poor service from the manager of this store. He was unprofessional, very abrupt and defensive towards me, when I went in to seek advice about a bundle package which I thought was a pay as you go...I signed for my other contract phone in this store and am just about to begin my board band with BT... which was suggested to me by a another sales person at this shop a few days earlier who was very nice.The young sales person who served me on this occasion was also lovely....BUT this manager's actions has really upset me on a day that I was already feeling down.I WILL NEVER USE THIS STORE AGAIN AND WILL NOT BE RECOMMENDING IT TO ANYONE.
February 2023 by Shahid Rathore
You get more info out of an instruction manual than these guys... EE in touchwood is better
January 2023 by Julie Boltwood
Will never go anywhere else. Wonderful kind attentive staff. Very knowledgeable and patient. Much better than Solihull.
December 2022 by Muhammad Peart
Great service from the man who served me(Jamaican I think) I had been to two different stores to get this completed and they where unable but he was able to sort it out professionally and in a timely manner. Great customer service very happy with the service. Sim replacement completed.
