February 2024 by juan pablo Moreno
Very rude staff especially the mechanic with the beard.
January 2024 by Mario Fernández
The location of the shop couldn?t be more convenient, but the service that they provide is so poor, specially their workshop staff, they?re not only not helpful, but also rude.
January 2024 by Cris londono
Are you still doing the trade in bikes?
January 2024 by Scott Caddick
Popped in to a derelict store and was the only person thereStill got zero service, zero help and left empty handed.
December 2023 by Eva Jelley
Lovely guy called Conrad helped me pick out a first bike for myself as i needed something good quality and good price to get myself around to work etc. ended up purchasing a pinnacle lithium 3 which i am 100% satisfied with and will be returning to evans for any future services since the service i recieved was beyond satisfactory
November 2023 by Ves
Terrible service, very impolite staff, avoid them
September 2023 by David I. P.
I?ve bought 2 quite expensive bike there (Brompton). And I?m not that picky about service? But this might be one of the worst client service I?ve seen in the U.K. I have issues with a recent purchase; and they basically accused me of lying about where I bought it. Unfriendly staff, they gave me the feeling I was bothering them.
August 2023 by Dean Hammersley
A truly hidden TREASURE for bicycle lo ers!!Honestly nowhere near enough people know about this place!Huge thank you to Dennis who literally can't do enough for you, it genuinely feels like going to an old friend who works in a bike shop and always have something new going on.I'm so glad that you can still find places with service like this!Top place for anyone who likes anything to do with bicycles!
August 2023 by David Bickle
Purchased am electric Brompton from Shane who couldn't do enough for me. I am so glad I made Evans Cycles House of Fraser the choice for my purchase and was served by Shane, thoroughly recommend this store and staff.
July 2023 by Hossein R
The bike mechanic was very rude and the tone of voice he spoke to us was unprofessional. Even though one of the other guys apologised to us (the British guy) because of the mechanic, avoid this place. If the mechanic spoke to me like that on road he would get slapped and send back to Poland
July 2023 by Zulfi B
Bought a Cannondale road bike from here for over £1000 a few years back.They fitted me with too large a bike but obviously not wanting to take it back convinced me it was the right size for me.Then the problems started. Took 3 trips to the city centre and at the end they sold me some wheels at half price. Sorting this bike out has made me into a bike mechanic. I can do gears, wheel bearings, sprockets, chains, cables, shifters, brakes, alignment and spoke work.Thanks for the push to training but I will not be back.
July 2023 by Twisted Misfit
Congratulations on amazing customer service!!! Every star well earned and deserved!!I visited Evans on Saturday 20th may, in a foul mood after being left desperately disappointed by Evans Sutton Coldfield (seperate review for them!) .I was greeted by Shane, who was awesome. Down to earth, understanding, helpful and generally a pleasure to deal with. He listened to what I wanted and offered useful advice in a clear and none patronising way.I reserved a bike for my girlfriend and returned on Sunday 21st of may with said girlfriend to collect, this time dealing with Rob, who was equally as helpful and literally couldn't do enough to make sure our experience in the store was one that would make us want to return.It was a pleasure to spend £1000, and I don't think anyone says that lightly!!I will be due to upgrade my own bike in the near future and will not hesitate to return to Evans Birmingham to spend my very hard earned money!!Huge thanks for rebuilding my faith in retail, after it was destroyed with a wrecking ball by the Sutton Coldfield "team"!Matt!Update, 3/7/23Took the bike back for its post sale check over and again was delighted with the service. I'm sorry I don't know everyone's name but it's a pleasure dealing with all the staff.During the service the guys picked up that my girlfriend had (already!) bent the mech hanger in a rock garden mishap, they kept me informed, repaired and even cleaned the bike in a timely manner!Thanks again for a great service!!
July 2023 by Jack Perchick
The outlet store is awesome. Both for looking around and there are loads of awesome deals. I highly recommend anyone interested in bikes has a look around.
April 2023 by Bren Trevallion
Having seen a video by Bike Radar on the importance of having a saddle properly fitted, I figured that I should visit Evans Cycles and have this done. It was around about 4pm when I went into the store and it was pretty quiet, I only saw two other customers. After browsing the selection of hybrids on sale, which I am also in the market for, I wasn't approached by a member of staff. I saw a member of staff in the workshop, so I called to and asked if you did saddle fitting. His response was 'no, not really', I asked, what do you mean by 'not really'? He seemed put out by my response and lead me over to a device and said that I have to do it myself and that I read and follow the instructions on it. He then walked back to whatever he was tinkering with. If whatever he was working on was so vitality important that he couldn't have spared the time to listen to my needs, he could have at least arranged for another member of staff to assist me when they had finished with their customer.
April 2023 by Pards S
I don't understand the negative reviews. The after care service is the best I've had.
