January 2024 by Nathan Jones
Absolutely appalling service from this store. The girl with the glasses behind the till in the womenswear department has no manners and needs to learn some customer service skills.
December 2023 by Stuart John
If you purchase from this shop and want to return (despite still in packet, tags on, not worn etc.) you are issued with a credit note instead of a full refund, which is unlike all other high end fashion retailers. Whilst the young staff are friendly and helpful the manager appears really miserable and unhelpful despite him working there years? I really think he?s in the wrong job.After I?ve used my £200 credit note I?ll never use flannels again.
October 2023 by Yookoo onoo
The lady on the desk is a racist she sees I?m black and says I used the shoes I ordered online outside when I haven?t even worn it outside, manager checked the sole of the shoes and agreed with me and offered me exchange, absolutely disgusting staff member. I had to argue to explain how I never wore this outside I tried it at home and I don?t like it but it back in the box and returned it the next day! Absolutely vile!
August 2023 by Abdul Ali
Was sold a pair of fake moschino trainers from online. In dispute resolving matter
July 2023 by zanetta leah
Lovely staff super helpful especially Claudia and a good selection with a sale on !!
July 2023 by Megs mom
Didn't purchase from flannels found Barbour jacket at cheaper price
June 2023 by vojtech tokar
Sent a damaged item!! Emailed numerous times, with zero outcome, trying to blame me stating I?ve caused the damage?! So now left with a damaged T-shirt worth £460! Thank you Flannels!!!
April 2023 by Jo Blan
This shop was not what I expected staff did more talking than interacting with the customer and could of have been more helpful and polite I prefer the Flannels at the forth shopping centre excellent services with a smile especially the door man
March 2023 by Ludwig Van Beethoven
Rather have went selfridges than deal with flannels customer service 0/5 workers at the store 0/5 fabrics and materials 0/5 bought a tracksuit stitching was coming away literally 10mins after wearing it refused a refund but they said they could have it stitched but if your not the actual company (moschino) fixing it why would i want a 3rd party retailer to? You pay premium we the customers expect premium never shopping here againPs you need a new manager who actually knows the law about consumer rights.
February 2023 by Michael Wimsey
Paid for a coat also express delivery, cost £385.00 plus delivery charges ordered in December 2022 still not arrived yet flannels claimed that the item was dispatched and delivered, with no proof or signature. Horrible company to deal with never again. Learned the hard way lol.
January 2023 by Billy J
This Flannels 'department' store is basically just a small room tucked away between a Starbucks and a hotel lobby. It's dated, it's too small, they have ZERO range available.Flannels is supposedly 'young money' so why has the Birmingham branch (youngest population city in the UK) stayed the same since the 90s? Liverpool's Flannels department store is absolutely stunning yet ours is pathetic.Why haven't the Frazer Group taken it upon themselves to rebrand House of Frazer on Corporation Street to a high end Flannels store to match Liverpool and London?Also, even if your items are damaged, good luck trying to get a refund. I witnessed a man who purchased £300 trousers try to take them back as it had faulty stitching - manager refused.
November 2022 by Therealnickz
Visited to purchase some trainers. Staff where friendly and helpful
May 2022 by Ant
Terrible customer service! When shopping online they sent the wrong items and didn't give an option to exchange in store! So inconvenient
March 2022 by Mohammed Kasim
Been shopping here for years, and I am always treated with the best customer service. Staff are really helpful and they have the best knowledge in what I needed. Will highly recommend this flannels store!!!
January 2022 by Rafay Saab
Very luxury collection and helping staff totally recommended
