November 2023 by Dee Maretto
Kienn was very attentive and knew about the products. She was patient and paid careful attention to my needs. Would recommend visiting for her service.
October 2023 by Jon J
I went in with my fiancée last weekend to look at some wedding rings we'd seen online. We were assisted by Roxy who was very polite and friendly. She helped us both find the perfect fitting rings and even helped us get a 20% discount off one of them (by using an online code). My ring was slightly damaged which she spotted as she was putting the rings away for us, so she ordered one from the warehouse for me which was delivered today. Thanks Roxy and good luck with your wedding too!
October 2023 by Nimra Navid
Roxy and Claire W were excellent help with selecting rings when we went H Samuel. Excellent customer service and left very satisfied would definitely come back here again for rings in the future. Staff was friendly and offered good advice about the rings we wanted.
October 2023 by Aamina
I had my second piercings done and received excellent service from Roxy! She ensured I was comfortable and happy with the earrings and the placement of them before continuing with it. She gave both me and my friend enough time to make our choices and we really enjoyed the experience. Would definitely recommend getting your ears pierced here!
October 2023 by Maria Bhayat
I had my piercings done by Roxy! who was lovely and made me feel welcomed, She made the experience really smooth by making sure I was happy at every step. I would definitely recommend getting your piercings done her ( they even give you sweets at the end ??)
October 2023 by Niall Winn
Roxy was amazing, helped me and my fiancé pick out rings for our wedding and also helped me pick out a new watch a few weeks later. Could not fault the store or staff, very helpful and accommodating (we're really picky). Will definitely be returning.
October 2023 by Victoria Black
I had a very pleasant experience at H Samuel in Bullring, the staff was welcoming and friendly, especially Samuel. He was very understanding, helpful and gave excellent customer service. I will definitely visit the store again.
August 2023 by Hannah Cuthbert
Fantastic time having my ears pierced! Emma was lovely, very professional and attentive! Definitely will be recommending to my family and friends! Quite literally perfect piercing ?
August 2023 by Melissa Andrews
Went in to H Samuels today and my daughter had her ears pierced by Kienn.She was very welcoming and made my daughter feel comfortable. It was a lovely experience for her first time having her ears pierced. Thank you so much from Ivy ??
August 2023 by Pete Jamie
Sian and her colleague in the Bullring branch were extremely friendly, professional and polite. She went out of her way to help me with my issue and sorted it perfectly. She answered all the questions i threw at her and helped explain the warranty i had purchased for my new watch in detail. I'm extremely happy and will be returning in the future.Thanks, Pete
August 2023 by Alison Broomfield
I escorted my son to this store ro have his ear pierced. The sales assistant Roxy was fantastic, very professional and friendlyAnd so were the other members of the team. Personally I wouldn't go anywhere else for ear piercings.
August 2023 by Jessica
Kienn was really great she explained everything including the care about how they'll do the piercing and why and she made me feel really great before the piercing. I'm so glad I came here to get my firsts done it was great would really recommend.
July 2023 by Eloise Cornish
Visited the Birmingham store, Alice was fantastically helpful. She gave helpful recommendations and suggestions to help us find the rings we wanted.
July 2023 by The Diary of 2 sisters
Took my 11 year old for ear piercing today and kienn done a wonderful job. Kept my daughter very calm. Very professionally done. Thank you kienn
July 2023 by Zara Kazim
Kienn was amazing with sorting out my ring had a few issues with the general condition but were able to sort this out quickly and overcome the issue
