September 2021 by Chxrrybunbun :p
I get to your bank in the bullring having checked the times and your already closed at 3pm . You only open at 10. I?ve already started the process of moving banks as it?s just a joke now.
August 2021 by Vilius Ciuzas
Not every time correct memorable information accepting and you must go to bank ofice to change address if you want order new card online to correct postcode
June 2021 by brooky1976
You say you're open Saturday 9-3pm but you're closed wasted my journey
October 2020 by Faraz Mir
I don't know why this branch has such a low rating. My wife and I visited on a busy Saturday afternoon and understandably, there were a lot of people waiting. However, a staff member - who's been standing all day as part of the job - greeted and treated us politely, and got our work done very swiftly. We were happy with the service. Thank you!
October 2020 by Rezgar Bahari
I went there on the afternoon of 14January2020. One lady employee was very bad tempered in the reception. I asked her three times, but she didn't give me any guidance.
October 2020 by Daily Dose
Useless customer service, very rude staff, they don?t care, just to print a bank statement , they will keep pushing you around from one person to the other just because some of them are so lazy to actually attend to customers!
August 2019 by Muhammad Zeeshan
Welldone branch
July 2019 by Janice Freer
Saturday morning waiting for branch to open, when it did finally open a couple of minutes after 9.00 am I went to carry out my transaction at the till only to be told the cashiers weren't ready yet and it would be a wait of around 15 minutes. When the Manager came over I said they should be ready to serve when the branch opens and he said there was a problem with the safe. Finally got served at 9.15 am.
June 2019 by Hayaaa
Awful customer service was left waiting ages for an advisor plus when I did finally get one she was laughing behind the counter with her colleagues about the details on my passport didnâ??t even make it discreet.This is the second encounter that Iâ??ve had with this individual.
November 2018 by Katie-Marie Lynch
Halifax temporarily blocked my card after an online purchase, I came into here to unblock it with ID etc and they conveniently said my card chip was damaged after they struggled to unlock it a few times and gave up, even though it was working just fine before that phone call. Staff seemed to know full well that they had accidentally blocked it completely from what they were saying to each other but were rude and put the blame on me, passed me about and gave me contradictory information from information desk to cashier. Really frustrating and rude patronising customer service.
September 2018 by Daryoush Ahmady
Shocking customer service, arrogant and uneducated branch manager with no where near enough experience to be working in a bank. I would rate this place ZERO.
October 2016 by Enma Carter
This is a good branch been there couple of times when worked in Birmingham staff are friendly and helpful and helped me open new account in single name easily and quick
